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  #1 (permalink)  
Old 08-07-2007, 01:29 AM
Paul Day
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Default Telstra's annoying text message answering service

When you cancel diversions, Telstra automagically enforce their own upon
you so callers get diverted to the text message answering service. ie,
they get told that a text message is being sent to me with their number.

Anyone have a way of disabling it?

If I wanted something like that, I'd use Voicemail. The biggest issue I
have is not only is it forced upon you, but a rediculously short 15
second delay on "divert no answer" is also forced upon you.

I've been dealing with Telstra support trying to get it removed and I'd
probably have more luck hammering a nail into a conrete wall with my
forehead. That would quite likely be more enjoyable too.

PD

--
Paul Day

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  #2 (permalink)  
Old 08-07-2007, 03:50 AM
Horry
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Posts: n/a
Default Re: Telstra's annoying text message answering service

On Aug 7, 10:29 am, Paul Day <pa...@enigma.id.au> wrote:
> When you cancel diversions, Telstra automagically enforce their own upon
> you so callers get diverted to the text message answering service. ie,
> they get told that a text message is being sent to me with their number.
>
> Anyone have a way of disabling it?
>
> If I wanted something like that, I'd use Voicemail. The biggest issue I
> have is not only is it forced upon you, but a rediculously short 15
> second delay on "divert no answer" is also forced upon you.
>
> I've been dealing with Telstra support trying to get it removed and I'd
> probably have more luck hammering a nail into a conrete wall with my
> forehead. That would quite likely be more enjoyable too.


More enjoyable for you, or the readers of your posts?



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  #3 (permalink)  
Old 08-07-2007, 05:00 AM
cornedbeef007-groups@yahoo.com.au
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Posts: n/a
Default Re: Telstra's annoying text message answering service

On Aug 7, 11:29 am, Paul Day <pa...@enigma.id.au> wrote:
> When you cancel diversions, Telstra automagically enforce their own upon
> you so callers get diverted to the text message answering service. ie,
> they get told that a text message is being sent to me with their number.
>
> Anyone have a way of disabling it?
>
> If I wanted something like that, I'd use Voicemail. The biggest issue I
> have is not only is it forced upon you, but a rediculously short 15
> second delay on "divert no answer" is also forced upon you.
>


Call front of house 125111 and ask them to remove Default Call
Forward. It's easier and more effective than just whinging here!
You can also change the call forward timer yourself, or get front of
house (125111) to change that for you too.

You can go upto 30 sec in 5 sec increments. Some handsets set the
timer with the menu. If not, then send **61*101*30# to divert to 101
after 30 seconds. RTFM.

Cheers.


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  #4 (permalink)  
Old 08-07-2007, 05:06 AM
thegoons
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Posts: n/a
Default Re: Telstra's annoying text message answering service

if Telstra fail to act then default back to the "call centre" that gets
action: www.tio.com.au


"Paul Day" <pauls@enigma.id.au> wrote in message
news:1186450196.168471@colossus.enigma.id.au...
> When you cancel diversions, Telstra automagically enforce their own upon
> you so callers get diverted to the text message answering service. ie,
> they get told that a text message is being sent to me with their number.
>
> Anyone have a way of disabling it?
>
> If I wanted something like that, I'd use Voicemail. The biggest issue I
> have is not only is it forced upon you, but a rediculously short 15
> second delay on "divert no answer" is also forced upon you.
>
> I've been dealing with Telstra support trying to get it removed and I'd
> probably have more luck hammering a nail into a conrete wall with my
> forehead. That would quite likely be more enjoyable too.
>
> PD
>
> --
> Paul Day




--
Posted via a free Usenet account from http://www.teranews.com


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  #5 (permalink)  
Old 08-07-2007, 08:51 AM
Derek
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Posts: n/a
Default Re: Telstra's annoying text message answering service


"Paul Day" <pauls@enigma.id.au> wrote in message
news:1186450196.168471@colossus.enigma.id.au...
> Anyone have a way of disabling it?

You could also try "##002# send" and "##004# send"



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  #6 (permalink)  
Old 08-07-2007, 10:31 AM
Michael J
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Posts: n/a
Default Re: Telstra's annoying text message answering service


"Paul Day" <pauls@enigma.id.au> wrote in message
news:1186450196.168471@colossus.enigma.id.au...
> When you cancel diversions, Telstra automagically enforce their own upon
> you so callers get diverted to the text message answering service. ie,
> they get told that a text message is being sent to me with their number.
>
> Anyone have a way of disabling it?


'yes'

just call and ask

> If I wanted something like that, I'd use Voicemail. The biggest issue I
> have is not only is it forced upon you, but a rediculously short 15
> second delay on "divert no answer" is also forced upon you.


Std diversion for GSM

> I've been dealing with Telstra support trying to get it removed and I'd


Gee, its not hard, must be your attitude I think



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  #7 (permalink)  
Old 08-07-2007, 10:32 AM
Michael J
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Posts: n/a
Default Re: Telstra's annoying text message answering service


"thegoons" <thegoons@bigpond.com> wrote in message
news:46b7fa75$0$16372$88260bb3@free.teranews.com.. .
> if Telstra fail to act then default back to the "call centre" that gets
> action: www.tio.com.au


You ****wit'
>
>
> "Paul Day" <pauls@enigma.id.au> wrote in message
> news:1186450196.168471@colossus.enigma.id.au...
>> When you cancel diversions, Telstra automagically enforce their own upon
>> you so callers get diverted to the text message answering service. ie,
>> they get told that a text message is being sent to me with their number.
>>
>> Anyone have a way of disabling it?
>>
>> If I wanted something like that, I'd use Voicemail. The biggest issue I
>> have is not only is it forced upon you, but a rediculously short 15
>> second delay on "divert no answer" is also forced upon you.
>>
>> I've been dealing with Telstra support trying to get it removed and I'd
>> probably have more luck hammering a nail into a conrete wall with my
>> forehead. That would quite likely be more enjoyable too.
>>
>> PD
>>
>> --
>> Paul Day

>
>
>
> --
> Posted via a free Usenet account from http://www.teranews.com
>




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  #8 (permalink)  
Old 08-07-2007, 10:56 AM
Bubba
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Posts: n/a
Default Re: Telstra's annoying text message answering service

actually they need to disable the Call Notification Service (CNS)
Get them to add the product code: CNSDIS2

<cornedbeef007-groups@yahoo.com.au> wrote in message
news:1186462838.235903.233590@x35g2000prf.googlegr oups.com...
> On Aug 7, 11:29 am, Paul Day <pa...@enigma.id.au> wrote:
>> When you cancel diversions, Telstra automagically enforce their own upon
>> you so callers get diverted to the text message answering service. ie,
>> they get told that a text message is being sent to me with their number.
>>
>> Anyone have a way of disabling it?
>>
>> If I wanted something like that, I'd use Voicemail. The biggest issue I
>> have is not only is it forced upon you, but a rediculously short 15
>> second delay on "divert no answer" is also forced upon you.
>>

>
> Call front of house 125111 and ask them to remove Default Call
> Forward. It's easier and more effective than just whinging here!
> You can also change the call forward timer yourself, or get front of
> house (125111) to change that for you too.
>
> You can go upto 30 sec in 5 sec increments. Some handsets set the
> timer with the menu. If not, then send **61*101*30# to divert to 101
> after 30 seconds. RTFM.
>
> Cheers.
>



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  #9 (permalink)  
Old 08-07-2007, 02:07 PM
thegoons
Guest
 
Posts: n/a
Default Re: Telstra's annoying text message answering service


"Michael J" <michael@yahoo.com> wrote in message
newsSXti.16759$4A1.9953@news-server.bigpond.net.au...
>
> "Paul Day" <pauls@enigma.id.au> wrote in message
> news:1186450196.168471@colossus.enigma.id.au...
>> When you cancel diversions, Telstra automagically enforce their own upon
>> you so callers get diverted to the text message answering service. ie,
>> they get told that a text message is being sent to me with their number.
>>
>> Anyone have a way of disabling it?

>
> 'yes'
>
> just call and ask


He already did ****wit, and got the run-around by brain-dead lunatics at
125111.

>
>> If I wanted something like that, I'd use Voicemail. The biggest issue I
>> have is not only is it forced upon you, but a rediculously short 15
>> second delay on "divert no answer" is also forced upon you.

>
> Std diversion for GSM


He already did ****wit, and got the run-around by brain-dead lunatics at
125111.

>
>> I've been dealing with Telstra support trying to get it removed and I'd

>
> Gee, its not hard, must be your attitude I think
>


He already did ****wit, and got the run-around by brain-dead lunatics at
125111.

www.tio.com.au is your answer, you've exhausted all reasonable avenues of
complaint within Telstra without success. Let the TIO do the running around
for you instead of banging your head against a brick wall with 125111
loonies.



--
Posted via a free Usenet account from http://www.teranews.com


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  #10 (permalink)  
Old 08-08-2007, 03:58 AM
Paul Day
Guest
 
Posts: n/a
Default Re: Telstra's annoying text message answering service

On Tue, 07 Aug 2007 10:31:49 GMT Michael J may have written:
> 'yes'
> just call and ask


I did. Four times. Read my post.

> Std diversion for GSM


Not so standard when I can't cancel it. Cancel the diversion and whaddya
know - theirs stays in there and can't be cancelled.

> > I've been dealing with Telstra support trying to get it removed and I'd

>
> Gee, its not hard, must be your attitude I think


It is that hard.

PD

--
Paul Day

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  #11 (permalink)  
Old 08-08-2007, 04:01 AM
Paul Day
Guest
 
Posts: n/a
Default Re: Telstra's annoying text message answering service

On Mon, 06 Aug 2007 22:00:38 -0700 cornedbeef007-groups@yahoo.com.au may have written:
> Call front of house 125111


Already tried that (four times), as stated in my post.

> and ask them to remove Default Call
> Forward. It's easier and more effective than just whinging here!


Nope, apparently it's not easier or more effective.

> You can also change the call forward timer yourself, or get front of
> house (125111) to change that for you too.
>
> You can go upto 30 sec in 5 sec increments. Some handsets set the
> timer with the menu. If not, then send **61*101*30# to divert to 101
> after 30 seconds. RTFM.


I know how to change a divert and put a delay in. I'm not diverting
though. The Default Call Forward is enforced upon me after cancelling my
own diverts. Yes, I suppose I could manually set the same divert with my
own delay, but I wanted the service gone completely. That was just one
of the reasons that added to it.

PD

--
Paul Day
Web: http://www.enigma.id.au/

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  #12 (permalink)  
Old 08-08-2007, 04:03 AM
Paul Day
Guest
 
Posts: n/a
Default Re: Telstra's annoying text message answering service

On Tue, 7 Aug 2007 15:06:44 +1000 thegoons may have written:
> if Telstra fail to act then default back to the "call centre" that gets
> action: www.tio.com.au


No need. Contact number 5 was an email that clearly laid out what I was
after. After another few "It's done!" and "No, it's not..." emails, I
finally go someone who managed to remove it for me.

PD

--
Paul Day

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  #13 (permalink)  
Old 08-08-2007, 05:58 AM
The Family
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Posts: n/a
Default Re: Telstra's annoying text message answering service

"Paul Day" <pauls@enigma.id.au> wrote in message
news:1186450196.168471@colossus.enigma.id.au...
> When you cancel diversions, Telstra automagically enforce their own upon
> you so callers get diverted to the text message answering service. ie,
> they get told that a text message is being sent to me with their number.
>
> Anyone have a way of disabling it?
>
> If I wanted something like that, I'd use Voicemail. The biggest issue I
> have is not only is it forced upon you, but a rediculously short 15
> second delay on "divert no answer" is also forced upon you.
>
> I've been dealing with Telstra support trying to get it removed and I'd
> probably have more luck hammering a nail into a conrete wall with my
> forehead. That would quite likely be more enjoyable too.
>
> PD
>
> --
> Paul Day



Divert your Telstra mobile to 0418707316. This will do the trick. There's
no call charge - just a Telstra RVA.



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  #14 (permalink)  
Old 08-08-2007, 11:38 PM
Michael J
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Posts: n/a
Default Re: Telstra's annoying text message answering service


"thegoons" <thegoons@bigpond.com> wrote in message
news:46b8706a$0$4422$88260bb3@free.teranews.com...
>
> "Michael J" <michael@yahoo.com> wrote in message
> newsSXti.16759$4A1.9953@news-server.bigpond.net.au...
>>
>> "Paul Day" <pauls@enigma.id.au> wrote in message
>> news:1186450196.168471@colossus.enigma.id.au...
>>> When you cancel diversions, Telstra automagically enforce their own upon
>>> you so callers get diverted to the text message answering service. ie,
>>> they get told that a text message is being sent to me with their number.
>>>
>>> Anyone have a way of disabling it?

>>
>> 'yes'
>>
>> just call and ask

>
> He already did ****wit, and got the run-around by brain-dead lunatics at
> 125111.


No, it was clearly his attitude. I hope they terminated the call on him

>>> I've been dealing with Telstra support trying to get it removed and I'd

>>
>> Gee, its not hard, must be your attitude I think
>>

> He already did ****wit, and got the run-around by brain-dead lunatics at
> 125111.


His attitude is the same as yours, it appears

> www.tio.com.au is your answer, you've exhausted all reasonable avenues of
> complaint within Telstra without success. Let the TIO do the running
> around for you instead of banging your head against a brick wall with
> 125111 loonies.


Sure. And he will have his CNS disabled in fourteen days now, instead of 2
minutes

You really are a ******, goons.
>
>
>
> --
> Posted via a free Usenet account from http://www.teranews.com
>




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  #15 (permalink)  
Old 08-08-2007, 11:39 PM
Michael J
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Posts: n/a
Default Re: Telstra's annoying text message answering service


"Paul Day" <pauls@enigma.id.au> wrote in message
news:1186545524.905665@colossus.enigma.id.au...
> On Tue, 07 Aug 2007 10:31:49 GMT Michael J may have written:
>> 'yes'
>> just call and ask

>
> I did. Four times. Read my post.
>
>> Std diversion for GSM

>
> Not so standard when I can't cancel it.


The diversion time, not the diversion number or method

>Cancel the diversion and whaddya
> know - theirs stays in there and can't be cancelled.


Thats exactly what is designed.

CNS applies when no other diversions are set.

You want CNS disabled, you ask for it

>> > I've been dealing with Telstra support trying to get it removed and I'd

>>
>> Gee, its not hard, must be your attitude I think

>
> It is that hard.


Nope, I've never had any trouble.

And I would have told you what product code to ask for, except, you were
being a dick, so baby gets nothing.

So you had to wait even longer, due to your attitude.



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  #16 (permalink)  
Old 08-09-2007, 10:59 AM
thegoons
Guest
 
Posts: n/a
Default Re: Telstra's annoying text message answering service


"Michael J" <michael@yahoo.com> wrote in message
news:dvsui.17308$4A1.7313@news-server.bigpond.net.au...
>
>
> And I would have told you what product code to ask for, except, you were
> being a dick, so baby gets nothing.
>


Great ****ing organisation when the customer needs to know what product code
to ask for!! I prefer to deal with www.tio.com.au - takes a few days more,
but it forces Telstra to act, else be fined.



--
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  #17 (permalink)  
Old 08-10-2007, 09:16 AM
Michael J
Guest
 
Posts: n/a
Default Re: Telstra's annoying text message answering service


"thegoons" <thegoons@bigpond.com> wrote in message
news:46bae778$0$16402$88260bb3@free.teranews.com.. .
>
> "Michael J" <michael@yahoo.com> wrote in message
> news:dvsui.17308$4A1.7313@news-server.bigpond.net.au...
>>
>>
>> And I would have told you what product code to ask for, except, you were
>> being a dick, so baby gets nothing.
>>

>
> Great ****ing organisation when the customer needs to know what product
> code to ask for!! I prefer to deal with www.tio.com.au - takes a few days
> more,


The customer didn't NEED to know. It just might have stopped you
belly-aching

> but it forces Telstra to act, else be fined.
>
>
> --
> Posted via a free Usenet account from http://www.teranews.com
>




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