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Old 12-30-2009, 12:38 PM
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Join Date: Dec 2009
Posts: 2
Default Connect to router but not to internet?

OK, I got a brand new D-Link DIR-615 router for Christmas, and it's not working. I can connect to the router easily wirelessly or with an ethernet cable, the router says it's connected to the modem (according to the light on it), and the router is connected to the internet. However, I have no internet access.

It must be something with the router or the modem, since the problem is the same with my Win7 laptop, the Vista desktop, and the Nintendo Wii. Internet does work when connected directly to the modem or when using a different Linksys wired router.

After messing with it for a long time I learned that the router and the modem both had the same IP address: 192.168.0.1. That didn't seem right, my suspicion was confirmed by a quick Google search, so changed the router to 192.168.0.2. Since I've done that the computer sometimes tells me that the dlink router has internet access, but inside a web browser I can't get any more than the first couple kb of data, if any at all. I did get something from Facebook (text, but no stylesheet or images), but that may have been cached.

I work with computers a lot and know my way around them very well, I know several programming languages, but I have almost no experience with networking beyond how to power cycle the router and modem. I've been through every option on the router's web page thing, but 90% of them I have no idea what they're supposed to do. I've been through the included setup CD thing about 10 times, but that does absolutely nothing except tell me it couldn't detect an internet connection and ask me if I want to set up the router anyway. I've spent a good 5+ total hours on Google and the closest thing to my problem I could find is people not being able to connect to their router at all.

If you need any more information, I can provide it.

EDIT: Oh, and another weird thing. I don't know if this is related to it or not, but when I use the Network Setup Wizard thing on the router, it asks me for the 8 digit pin on the bottom of the router. I type that in, set the options how I want them, click continue, and it tells me it can't do anything because I put in the wrong pin. There aren't any other 8 digit number-only pins on the bottom of my router, so how can it be wrong? It's labeled WPS PIN on the bottom of the router, that is the right thing, isn't it?

EDIT 2: It seems like all the threads I found the people helping out asked for an ipconfig /all result, so I'll post that too.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Jamie-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : 0C-EE-E6-80-E9-B0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7d38:5f24:d59d:dcd9%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, December 30, 2009 7:45:20 AM
Lease Expires . . . . . . . . . . : Wednesday, January 06, 2010 8:52:56 AM
Default Gateway . . . . . . . . . : fe80::224:1ff:fecc:28c2%12
192.168.0.2
DHCP Server . . . . . . . . . . . : 192.168.0.2
DNS Servers . . . . . . . . . . . : 192.168.0.2
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-26-22-54-17-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{628F5436-45B1-426D-81CE-C6C96C13A0AC}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{7B61A3D1-B808-4237-B886-2994DBE61EFF}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

EDIT 4: I just realized that since I disconnected my connection through my other router to be able to hook up the modem to the new one, I must have made that last edit through the new router I'm having problems with. That proves that I did have some sort of internet connection. However, when I tried to access this website again through the new router, it started loading, got the first few kb of data, then seemed to just stop. Facebook wouldn't even start loading. This is just downright weird, and kind of irritating that I have to actually use tech support. Not something I normally have to do...

Last edited by Yippee; 12-30-2009 at 01:03 PM..
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Old 01-02-2010, 02:29 PM
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Join Date: Dec 2009
Posts: 2
Default

Great help forum. 14 topics in a row with not one reply by anyone even attempting to help. Pathetic, really pathetic.
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