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HP wireless assistant issues
So when I woke up this morning, my HP zd8230us no longer sees any wireless networks. I've been rummaging around through this forum and found this info...
The possibilities (in order of most likely):
1. There is a wireless button or on off switch somewhere on your
laptop. For HP, it's usually a button dead center above the keyboard
area, with a bright blue LED that's lit when the wireless is enabled.
Sometimes, it's a slide switch on the front left of the laptop. It's
2. Windoze will allow you to enable or disable the wireless device.
Control Panel -> Network
Find the wireless device. *RIGHT* click and see if it says "enable"
or "disable" at the top of the list.
3 Many laptops come with "wireless managers" that take over running
the wireless and sometimes the ethernet devices. I have no clue what
comes with your unspecified model HP that might be a laptop. However,
if you do happen to have something other than Windoze Wireless Zero
Config running the wireless, check its settings for enable/disable.
4. The BIOS sometimes has a wireless enable or disable setting.
....which I've already gone through. BIOS is enabled, Network through the control panel is enabled, WZD (I think thats what the initials were) is started and automatic...
...But my little antenna button on the top of my notebook isn't turning on. When I press it, nothing happens. When I rt-click on the antenna in the taskbar and click turn on all devices, a balloon pops up and says everything is DISABLED. An uninstall and reinstall of the HP wireless assistant has not fixed the issue. Oh, and the router is working perfectly fine (my XBOX still works wirelessly).
So I'm baffled. Sorry for the wall of text, but any help would be greatly appreciated!!!
Visit the HP site and search on the model number. They have decent online help, firmware and file updates that you can download.
I have an older HP laptop that no longer works in wireless mode with the HP software. I installed a better wireless card a while back (Orinico) and it came with a better wireless manager than Windows, so I am able to be wireless. But as to why the built in system stopped working, I have no clue. It used to work along side the Orinoco application, but I suspect a Windows update may have broken the original system.
That actually makes a lot of sense...the other day my comp went into freak-out mode and BSOD'ed a few times. I should have chose to restart windows at last known good config....shoot. I'll see if I have a good restore point and report back.
HP Wireless Adaptor problem
I’d sure be interested if someone has figured out what is wrong with the built in wireless adapter for the HP 500 Series laptops. Mine is a F572US model. Running Vista Home Premium. The processor is an AMD Athlon 64 X2 Dual Core Processor TK-53. I’ve noticed like others on several forums’s that for the past several weeks sometimes it doesn’t pick up the wireless signal because the light is orange and not blue as it should be. Now its been that way for the past 3 days. HP Wireless Assistant doesn’t open at all, which would help to figure out how to diagnose the problem. If it was a problem with a Windows update you’d think by now there would be a newer update with a fix.
Several wrote that they’d sent in their computers to HP tech support to replace the wireless adapter. I don’t know if they had luck with just changing the hardware or do they still have the same problem?
I don’t know where to find the model number of the built in wireless adapter without opening up the notebook and taking it out and looking at it. I wonder if everyone that has this problem has the same adapter or is just a software problem?
Several mentioned that they’d bought their computers in Aug. of 2007 and that is when I got mine also.
Thanks ahead of time for any advice or link’s to solutions.
Last edited by ukrduane; 01-22-2008 at 07:58 PM..
wireless adapter doesn't work
This is the answer I got from HP Total Care
Thank you for contacting HP Total Care.
From your mail, I understand that the Notebook is experiencing some issues with the wireless connection.
Firstly, thank you for sharing your experience. We appreciate you giving us the opportunity to provide you with superior customer service.
Let me assist you in this regard.
This issue could be due to below reasons:
1. Corrupted Wireless drivers.
2. Corrupted BIOS.
3. Defective wireless adapter.
Before confirming, I request you to perform the below steps to isolate the issue.
Step 1: Update BIOS from the below softpaq:
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
Step 2: Uninstall and reinstall the wireless drivers as follows:
1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Click "+" beside network tab.
5. Select the wlan and right click on it.
6. Click Uninstall and restart the Notebook.
Now reinstall the drivers from the below softpaq:
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
NOTE: After the files are unpacked, the Setup program runs automatically. If
the setup program (Setup.exe) needs to be run manually, look for it in the
If the issue still persists, it could be due to defective wireless adapter. I suggest you to perform the below step to confirm the issue.
Remove and reseat wireless adapter:
To get the step by step instruction how to remove and reseat wireless adapter please go through the bellow URL:
Please refer page number:35 and 36 (44 of 122)
Please let me know if the issue still persist or you have any other issue because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and We assure you of our dedicated support, 24 hours, 365 days a year.
I tried all 3 steps that they suggested in that order. Now I have BIOS version F.1F, updated drivers and have reseated the wireless adapter. But still, wireless doesn’t show up. HP Wireless Assistant doesn’t open. WLAN Doesn’t show up in Device Manager either. I’d sure like to know what to try now.???
I put Spybot on my computer to check what is happening on boot-up. There are some things that might be connected to this problem listed here.
Registry changes each time I boot up.
1/31/2008 8:45:20 AM Allowed (based on user decision) value "Windows Defender" (new data: "%ProgramFiles%\Windows Defender\MSASCui.exe -hide") changed in System Startup global entry!
1/31/2008 8:45:21 AM Allowed (based on user decision) value "QlbCtrl" (new data: "%ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start") changed in System Startup global entry!
1/31/2008 8:45:21 AM Allowed (based on user whitelist) value "hpWirelessAssistant" (new data: "%ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe") changed in System Startup global entry!
1/31/2008 8:45:22 AM Allowed (based on user decision) value "WAWifiMessage" (new data: "%ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe") changed in System Startup global entry!
1/31/2008 8:45:23 AM Allowed (based on user decision) value "Windows Mobile Device Center" (new data: "%windir%\WindowsMobile\wmdc.exe") changed in System Startup global entry!
1/31/2008 8:45:24 AM Allowed (based on user decision) value "Launcher" (new data: "%WINDIR%\SMINST\launcher.exe") changed in System Startup global entry!
1/31/2008 8:45:24 AM Allowed (based on user decision) value "Local Page" (new data: "%SystemRoot%\system32\blank.htm") changed in Browser page!
1/31/2008 8:45:25 AM Allowed (based on user decision) value "BootExecute" (new data: "autocheck autochk *
") changed in Session manager!
1/31/2008 8:45:26 AM Allowed (based on user decision) value "ExcludeFromKnownDlls" (new data: "") changed in Session manager!
1/31/2008 8:45:27 AM Allowed (based on user decision) value "BootExecute" (new data: "autocheck autochk *
") changed in Session manager!
1/31/2008 8:45:28 AM Allowed (based on user decision) value "ExcludeFromKnownDlls" (new data: "") changed in Session manager!
If anyone has a suggestion I’d sure be happy to hear some good advice of what to try. Thanks ahead of time.
This is defenitly a motherboard problem. Working for a rent-to-own company 30% of the F572US models have already been returned within 7 months with no wifi at all. The broadcom card doesn't show up in device manager even though the card itself is fine. There is no other solution then sending them back to HP.
This is a widespread problem with other HP models as well. We have this problem with the V6210US, V6310US, V6105US and V6107US. I know of the same problems with the 9000-series and the 2000-series as well.
But only with AMD motherboards!
You can find the most complaints on the following website:
Business support forums - dv6140us (dv6000) wireless problem
For 6000 and 900-series HP extended the warranty because of this problem with a year:
HP Pavilion dv6000/dv9000 and Compaq Presario v6000 Series Notebook PCs*-* HP Limited Warranty Service Enhancement*
Sent mine in and it works now
Ya, thanks for your reply. I sent mine in to HP a few weeks ago and it seems to work ok now. Hopefully it'll continue to do so. One of your links to that article at HP doesn't work, but likely others will just send in their computers without spending a lot of time trying to make the wireless work themselves. Mine has an AMD board all right and that is interesting what you write that it is with that type.
Update your firmware or your network adapter driver.
Router manufacturers regularly make free improvements to their routers. Sometimes, these improvements increase performance. To get the latest firmware updates for your router, visit your router manufacturer's Web site.
Similarly, network adapter vendors occasionally update the software that Windows XP uses to communicate with your network adapter, known as the driver. These updates typically improve performance and reliability. To get the updates, visit Microsoft Update, and then under Select by Type click Hardware, Optional. Install any updates relating to your wireless network adapter. It wouldn't hurt to install any other updates while you're visiting Microsoft Update, too.
Note When you go to Microsoft Update, you have two options: the Express Install for critical and security updates and Custom Install for high priority and optional updates. You may find more driver updates when you use Custom Install. For more tricks
Wifi pune, Wi-fi Pune, Pune Unwire - 10 tips for improving your wireless network
I too have had issues. Tonight for some reason, the blue light for wireless is now orange. Won't let me open assitant to repair. When I try to right click says network cable is not plugged in. DUH not running cables that is why it is wireless. Call me stupid, but all answers I have seen the last three hours of searching for some reasonable help are either written by total techs that forget there are us computer illiterate people out here or that we should just take that computer that is not connecting to the internet and go to HP's site and download BIOS updates. HELLO what part of wireless not working means no internet connection for that computer to be able to download from sites?
Is there any real help out there on how to active my wireless adapter?
Hp wireless assistant
I have had the same problem, and went through the same steps of looking at the BIOS and Device Manager.
I have found a solution. The issue is with your Hp wireless assistant. This software is used to enable/disable the wireless through the switch on the exterior of your computer. After I uninstalled Hp wireless assistant- problem solved. When I restarted my comp and the wireless was back I went onto hp.com and reinstalled the wireless assistant. This solution lasted a week until it happened again, and the same solution worked. I plan on redoing these steps until I can find a new version of Hp wireless assistant. However if you choose you can run your wireless w/o Hp wireless assistant, but your exterior button wont work.
Hope this helps.
exact same problem with my hp v3000.
but since i've disabled the 1394-connection my wireless is working fine again.
My HP laptop has the same problem with picking up the connection. I've found that if my laptop is put into sleep or hibernate that when you come back to the computer the wireless won't work and the blue led light will be orange.
I am having the same problems with my compaq presario f500 and need it fixed is there an updated new way to fix it please
I uninstalled HP Wireless Assistant, rebooted, and WLAN was enabled again! I have not re-installed Wireless Assistant and the button still works (I don't have Bluetooth on this one). I think I'll leave it off. It's nice to see the blue light again and you saved me many hours and possible weeks without the laptop if the system restore didn't work. Thank you very much!!
My brother has an HP Pavilion dv9000 laptop - he had the same problems that you guys talked about in this forum. I found out that not only does the wireless connection not work buy the HP updates have not been updating due to some error. Once I corrected this by trying to uninstall HP updates and using the repair option - one of the updates is information on a recall. The update takes you directly to HP's website. Apparently there is a hardware problem and it does not directly lie within the software. They will ship your computer out and back free of charge if it is listed on their site. His problems consisted of no wireless connection - in device manager it stated that his devices were working properly - his once blue wireless light changed to red or amber whether on or off, and his wireless assistant in control panel is non-responsive. Sound familiar - try to HP updates and I bet they won't work.
Don't run the HP Wireless Assistant
The HP wireless assistant is not useful for most people running WinXP and Vista. Windows already provide easy ways to enable/disable each wireless device, monitor signal strength, etc.. An extra layer of software often results in headache. I call HP tech support once about symptoms similar to the ones described here and the advice i got was to NOT RUN the Wireless Assistant at all. One way to do that is to uninstall it. If one later wishes to have it, it's easy to go to HP's web site to download the latest version. Another way to do this is to go into MSCONFIG, click the startup tab and uncheck the Wireless Assistant. I have had a number of HP/Compaq notebooks and have never missed not having this piece of software. It has caused many problems and HP has kept releasing updates. I have no idea what function it adds and why HP keeps putting it on every laptop they make. I removed it every time I buy a new one
I agree. I have not re-installed after the problem I had back in June, and haven't missed it at all. No more wireless problems and the enable/disable button works fine - although I don't really use it much. I don't see any need to have HP wireless assistant installed at all. What is it supposed to do and why would anyone need it?
I ran into the same issue recently, though I've really tried my hardest to get it working again. No wireless, no HP Wireless Assistant starting upon startup (though it is supposed to per my registry checks), and no WLAN device detected in the Device Manager.
The troubleshooting I've done in order:
1. reinstalled the device driver
2. uninstalled and reinstalled HP Wireless Assistant
3. uninstalled the device physically from my F730US and installed it to a Pavillion DV6000 with the same device compatibility. Worked fine in the HP, but still fails in my F730US. The DV6000 device worked fine in it's original place, but fails in my F730US.
4. reset BIOS to default
5. restored to a previous date in early December 2009
After all of these issues failed to get that little blue light going again and any signal what-so-ever through the WLAN device I contacted HP.
Those clowns at HP live chat wanted to charge me $400 to send my laptop in to get it fixed . Um, no thanks.
I'm going to try and do a fresh install from the OEM recovery disc (Vista Premium 32) and see if that does anything. If it is not sucessful, I may be purchasing part number 442875-001 and doing a full teardown/rebuild. Sounds like it's time to do a little hardware upgrade anyways.
My HP laptop wireless assistants switch won't come on and now i can't go on the internet. I wish i had a solution for this but of course i don't.
Similar issue w/twist
I posted a new thread before finding this one. I have been having the same problems as those listed, but I didn't get the HP recall update until it was too late to take advantage of it (though my problems didn't start until AFTER the offer had expired anyway). However, there are some differences in my problem. First, I already uninstalled HP Wireless Assisstant. Second, bios, drivers and other software has been thoroughly upgraded. Now I bought a new wireless card, it doesn't show up in device manager either. USB wireless devices work fine. Someone said this could be a mother board issue, if so, how might I go about checking to see if this is my issue?
Consult with the technical support by HP. There you get the decent and correct solution of your problem.
OMG, my lap top has done the exact same thing....It isn't the same model as your but it's the same problem the wireless assistant isn't working and won't open and my WiFi connect is gone totally,,,I have to connect with LAN wire. ugh. did you ever find out how to fis it?
I uninstalled HP Wireless Assistant, rebooted, and WLAN was enabled again. I have not re-installed HP Wireless Assistant and WLAN has been working fine ever since. See my prior post on 6/08/2009. This worked for me - good luck.
HP wireless assistant problem
I had the same problem with my hp v3000.
after updating bios and wireless driver, deleting hp wireless assitant and disabling the 1394-connection + restarting wireless adapter came back and is workling fine since. Don't know why but wireless- and 1394-connection seemed to have a conflict.
I have had the exact same problem. over the past few weeks my wireless adapter kept crashing. Just randomly due to some sort of TCP/IP Settings. But now it has gone completley. I have done what every one else has done, like Install new BIOS, I even rolled the system back to factory defaults and then re-installing drivers from HP website. Still nothing. The light on the front is still blue (HP Pavillion DV2166) But nothing in devmngr or net connections.
Its awefully frustrating as my router is downstaires and i need to do coursework and stuff upstairs. HP Hasn't replied to any of my emails or the actual support feature on there site, So some help would be greatly appreciated. =/
I'm no expert, but I think I would go to a Starbucks or the library or someplace with free WIFI to see if it could connect there. Then you would know if the problem is with your laptop. We recently had problems getting dropped and connecting to the internet and it turned out to be my router. Replaced the old Linksys 'B' router and everything has been fine ever since....
I have a Compaq Presario F756nr Notebook PC and on Friday, July 23, 2010 my HP Wireless Assistant started to not work correctly. I got it working today and then it stopped working again and I restarted my computer and it disappeared but it's still installed. Someone please help me because it's really aggrivating.
HP wireless assistant
I have worked on a few HP's this summer. One of which had issues with the wireless assistant not working. The wireless button was always orange, and when you would push it to turn on the wireless adapter it would popup hp assistant and say disabled or off. I did a lot of research on this problem and it seem to be very common. Well, for the computer I fixed, the best way to fix it was to uninstall HP wireless assistant through Control Panel>Programs and Features. Vista drivers handle the wireless network card and I have had no other problems. I hope this helps someone else. GOOD LUCK!
I had the same issue with my F572US's HP Wireless assistant dying. But I'm unfamiliar with how to utilize the built in Windows wireless methods. Do you have any details on that for me? Thanks!
HP wireless not working
hey ppl I have a HP Pavilion dv6408nr running windows vista home premium service pack 2
i tryed everything u guys posted and still the wireless adaptor not coming on or showing up in the device manager.
In the Device Manager under network adaptors I'm seeing
Microsoft 6to4 adaptor #2
Microsoft 6to4 adaptor #3
Microsoft 6to4 adaptor #3
Microsoft 6to4 adaptor #4
Microsoft 6to4 adaptor #5
Microsoft ISATAP Adaptor #3
Microsoft ISATAP Adaptor #4
NVIDIA nForce 10/100 Mbps Ethernet
All has the little yellow triangle next to it except for the nvidia nforce ethernet. I uninstalled HP wireless assistant and restarted the laptop and it still not working
do u guys have anymore solutions
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