Intel Proset profile keeps getting deleted

I use Intel 2200BG network card on my Dell Inspiron 6000 laptop along with the Intel Proset Wireless software. Recently, the wireless network profile keeps getting deleted after reboot. I have removed all drivers and software and installed the latest version of the software -- V11.1.0.5 -- but it is not making any difference. I keep getting the error "The profile database is corrupted".

I created another user account on Windows XP and intel proset works fine on that one. I have so much work and personalisation on the old user account that I cannot switch to the new account.

I am aware that I can use windows to manage the wireless network -- but prefer to use Intel Proset as the performance is much better.

This is the wireless event log
17 S24EvMon 05/27/2007 10:29:41 Information AppDriver SYSTEM Intel adapter(s) found.
18 WLAN_KEEPER 05/27/2007 10:29:41 Information Connection SYSTEM Entering PersistentConnect()...
19 WLAN_KEEPER 05/27/2007 10:29:41 Information Connection SYSTEM Got a PRELOGONCONNECT msg.
20 WLAN_KEEPER 05/27/2007 10:29:41 Information Connection SYSTEM Entering PrelogonConnect()...
21 Profile Manager API 05/27/2007 10:29:42 Information Profile SYSTEM PrepareDomainAwareProfilePath- current user folder is: 'C:\Documents and Settings\NetworkService\Application Data\Intel\Wireless\'!
22 WLAN_KEEPER 05/27/2007 10:29:42 Information Connection SYSTEM CWLKeeperCore::ValidPLCScenario() No profiles found.
23 WLAN_KEEPER 05/27/2007 10:29:42 Information Connection SYSTEM PrelogonConnect() invalid scenario.
24 WLAN_KEEPER 05/27/2007 10:29:43 Information Connection SYSTEM Got a DEACTIVATE msg.
25 WLAN_KEEPER 05/27/2007 10:29:43 Information Connection SYSTEM DeActivateWLKeeper...
26 WLAN_KEEPER 05/27/2007 10:29:43 Information Connection SYSTEM About to release 1xConfig...
27 WLAN_KEEPER 05/27/2007 10:29:43 Information Connection SYSTEM 1xConfig released!
28 S24EvMon 05/27/2007 10:29:54 Information AppDriver SYSTEM Getting List of adapters.
29 S24EvMon 05/27/2007 10:29:54 Information AppDriver SYSTEM Intel adapter(s) found.
30 ZCfgSvc 05/27/2007 10:29:55 Information General Kishore Budha Timer interval over-ridden : 60000 msec.
31 S24EvMon 05/27/2007 10:29:55 Information AppDriver SYSTEM Getting List of adapters.
32 S24EvMon 05/27/2007 10:29:55 Information AppDriver SYSTEM Intel adapter(s) found.
33 S24EvMon 05/27/2007 10:29:55 Information AppDriver SYSTEM Getting List of adapters.
34 S24EvMon 05/27/2007 10:29:55 Information AppDriver SYSTEM Intel adapter(s) found.
35 WLAN_KEEPER 05/27/2007 10:29:56 Information Connection SYSTEM Got a DEACTIVATE msg.
36 WLAN_KEEPER 05/27/2007 10:29:56 Information Connection SYSTEM DeActivateWLKeeper...
37 ZCfgSvc 05/27/2007 10:29:56 Information General Kishore Budha 1st logon
38 S24EvMon 05/27/2007 10:30:01 Information AppDriver SYSTEM Getting List of adapters.
39 S24EvMon 05/27/2007 10:30:01 Information AppDriver SYSTEM Intel adapter(s) found.
40 Dot1XConfig 05/27/2007 10:30:04 Success Security Kishore Budha InitializeEvTrace
41 Dot1XConfig 05/27/2007 10:30:04 Information Security Kishore Budha InitializeEx- initializing adapter list!
42 Dot1XConfig 05/27/2007 10:30:04 Information Security Kishore Budha Successfully initialized XIXA!
43 Dot1XConfig 05/27/2007 10:30:05 Information Security Kishore Budha CtaInit- acCTAInit FAILED (expected=0
44 Dot1XConfig 05/27/2007 10:30:05 Warning Security Kishore Budha CTA plugin is not installed or supported.
45 Dot1XConfig 05/27/2007 10:30:05 Information Security Kishore Budha Initialization- new adapter (MAC=00:13:CE:52:35:EC
46 Dot1XConfig 05/27/2007 10:30:05 Information Security Kishore Budha Xixa successfully attached to port {29E757B1-715B-40DC-83F9-A92F20B94EF9}.
47 Dot1XConfig 05/27/2007 10:30:05 Information Security Kishore Budha <State> Stopped.
48 ZCfgSvc 05/27/2007 10:30:05 Information General Kishore Budha Failed to get last profile!
49 Task Tray 05/27/2007 10:30:05 Information General Kishore Budha Start scan event from the service.
50 ZCfgSvc 05/27/2007 10:30:09 Information General Kishore Budha Scan found 6 networks.
51 ZCfgSvc 05/27/2007 10:30:09 Information General Kishore Budha CheckFirst() didn't find anything to apply.
52 ZCfgSvc 05/27/2007 10:30:09 Information General Kishore Budha Disassociating all adapters.
53 Task Tray 05/27/2007 10:30:09 Information General Kishore Budha End scan event from the service.

Attached Images

 

Hope you got your issue resolved since so much time has past. Posting this reply in the event that others have similar problems as I just did.

The quick answer, delete the corrupted database in your current user account (located at C:\Documents and Settings\<user name>\Application Data\Intel\Wireless\WLANProfiles).

Steps:
1) Disable the Intel PROset/Wireless software (set it to let Windows manage the wireless connection).
2) Go to the folder mentioned above and delete the profile.enc and profile.enc.bak files.
3) Enable the Intel PROset/Wireless software.

Notes:
=====
The Intel wireless management software apparently uses the MAC address of your NIC when encrypting the profile database. When I had a mainboard problem (my tech support broke and had to replace my mainboard), the integrated WiFi card on the new board naturally had a new MAC address. This is when my problems began. Profiles previously existing would not display but could not be replaced and new profiles could not be created.

Note that uninstalling the software does not delete the profile database file. Thus, installing a newer version of the software will not resolve your problem.

By following the steps above I was able to create profiles again without issues. Hope that helps someone!

Dell Latitude 420D with integrated WiFi NIC
Intel PROset/Wireless v 11.1.1.3
Windows XP Pro

Thank you very much, your suggestions helped me a lot. I had previously searched for this "CTA Plugin is not installed or supported" warning and found out that there are many troubled souls haunted by this problem. I will try to link all those unanswered other forum's questions to here.

Thanks again.