Reach Wireless (Auckland) - Advice Required

Hi,

In early February 2005, I signed up with Reach Wireless and took advantage of their 2Mbps, $75 a month uncapped package. This worked flawlessly until 9th January this year when their internet provision stopped. Their RADIUS verification server stopped working and I could not access their servers.

I called their helpdesk who advised me that it would be back online a week later, the excessive downtime was needed because of the severity of the problem. However, the 16th came around and the service had not resumed, so I called again. Once more, I was advised that they were having problems, this time probably requiring a rebuild of the entire network. They then advised a further week would be required.

On the 23rd, I attempted to call their helpdesk, but got no reply, either in office hours or otherwise. I then attempted to mail their support e-mail address, but the e-mail asking to have my service cancelled was bounced back to me saying that their inbox was full. I have written to them via snail mail, but have not received a reply for a week now.

I am now trying to get my credit card company to block further payments to them, but this is proving problematic, even though on the 13th January, they took another payment of $75 from my credit card for a month's internet access that I still have not received!

Reach Wireless' website (www.reachwireless.co.nz) is still active and as far as I can tell, you can still sign up for their non-existent service. The reasons for posting this is two-fold; as a cautionary notice to not sign up with this highly unreliable company and secondly, to ask if anyone knows who I should contact to try and get this problem investigated? Is there such as thing as an ombudsman or regulatory commission for ISPs in NZ?

All help greatly appreciated!

Thanks,
Steve

That sucks, thanks for the warning, although I'm not in NZ and can't verify this for myself.

Are there still heaps of reach access points around or are they disappearing?

Your credit card company should be able to stop payments being made to reach and even reverse charges if needbe

Hi Everyone,

Cell-GFX, I dont know if you have got anything out of them, however it looks like the website you listed above nolonger seems to resolve to a website.

If you have not done so, here is the current whois info for the domain. It may list a few other numbers and contact means than you have had ...

version: 1.23.0
query_datetime: 2006-03-04T20:56:57+13:00
domain_name: reachwireless.co.nz
query_status: 200 Active
domain_dateregistered: 2003-02-10T09:17:22+13:00
domain_datebilleduntil: 2007-02-10T09:17:22+13:00
domain_datelastmodified: 2006-01-18T11:11:36+13:00
domain_delegaterequested: yes
%
registrar_name: Domainz Limited
registrar_address1: Private Bag 1810
registrar_city: Wellington
registrar_country: NZ (NEW ZEALAND)
registrar_phone: +64 4 473 4567
registrar_fax: +64 4 473 4569
registrar_email: 4service@domainz.net.nz
%
registrant_contact_name: Argent Networks
registrant_contact_address1: Box 90895
registrant_contact_address2: AMSC
registrant_contact_city: AUCKLAND
registrant_contact_province: Auckland
registrant_contact_postalcode: 1013
registrant_contact_country: NZ (NEW ZEALAND)
registrant_contact_phone: +64 93 007340
registrant_contact_fax: +649 300 1791
registrant_contact_email: Roshidah@reachwireless.co.nz
%
admin_contact_name: Roshidah Mangnall
admin_contact_address1: Box 90895
admin_contact_address2: AMSC
admin_contact_city: AUCKLAND
admin_contact_province: Auckland
admin_contact_postalcode: 1013
admin_contact_country: NZ (NEW ZEALAND)
admin_contact_phone: +64 93 007340
admin_contact_fax: +649 300 1791
admin_contact_email: Roshidah@reachwireless.co.nz
%
technical_contact_name: Max Lock
technical_contact_address1: PO Box 90895
technical_contact_address2: Auckland
technical_contact_city: Auckland
technical_contact_country: NZ (NEW ZEALAND)
technical_contact_phone: +64 21 530221
technical_contact_email: admins@reachwireless.co.nz
%
ns_name_01: ns1.reachwireless.co.nz
ns_ip4_01: 210.55.15.206
ns_name_02: pubsec.domainz.net.nz

Cheers

Lee

Incase anyone else is looking for information about reach, it seems they were bought out by another computer

info here: http://computerworld.co.nz/news.nsf/...257142001778F2

Another one bites the dust...

__________________
Jeremy

Marlborough WiFi Project

well the article says that they'll continue to trade and provide customers with access. Although it would have been good to see reach disappear, as they pretty much count as 90% of auckland CBD wireless access points (last time I war drove down Queen St)

Looks like they have turned off the Reach Wireless CBD network! pity!