Bigpond 7.2 Wireless - Problem finding homepage

I recently signed up to bigpond wireless and have a frustrating problem - I hope somebody may be able to help.

I connect to Bigpond via the pop-up box and once connected I click onto my internet explorer icon on my desktop. The internet page opens however the bottom left of my screen comes up with "connecting" followed by the IP addess for my homepage, whilst the hourglass is searching for the homepage.

I have to close down and reconnect for about three or four occasions until it finds my homepage. I am not sure why it doesnt connect immediately and am looking for any advice or solution you my have.

Thanks very much - Artois