Recently, I tried to download Debut Video Capture software, but when I did my AVG panicked and said it had found a virus. The name of the virus was PWS-SpyEye!env.a and the file this supposed virus was in was C:\Users\JAKES\APPDATA\LOCAL\TEMP\N1S.exe . I moved it to the Virus Vault and haven't touched it since. Yesterday when I got home I went on my laptop, and after about half an hour Windows 7 said my Belkin router didn't have internet access. My router was connected to a Virgin Media modem, and both were saying they were fine and connected except my modem; the send and receive lights weren't flashing. I tried disconnecting and reconnecting to my router, but Windows said it couldn't connect to my router! My dad was having the same trouble on his XP upstairs. Do you have any idea why I can't get internet access? Will it be anything to do with the possible virus? Any idea on fixing it? PS. I didn't run the network diagnostics tool until I had some proper advice from you.
you will want to run a malware scan along with some spyware scans which should solve the problem. often what will happen with some viruses even after they are put in the valut they have caused some changes which screw around with some registery edits. i would recommend using system restore and going back to a date which was before you had this problem. if not, i would get run both malwarebytes and perhaps regmechanic as that should help solve the issue.
Some malicious programs have the ability to modify the system registry files. Some of these programs also corrupt the files associated with Internet Connection Sharing services. You can get rid of these issues by performing a complete virus scan using some powerful antivirus software. After removing all types of threats we can restore Windows Firewall Internet Connection Sharing service back to the system.