3 clawbacks on cashback complaints
10:10AM Mon 18 June 2007
Dealers selling 3 who do not resolve cashback issues within two weeks of a
customer's complaint will receive a clawback on the commission from the
network.
The network has introduced a new system for cashback, which sees 3 paying
the customer their cashback directly
The network will gather together cashback complaints each week and review
them every Monday. The 3 Cashback Resolution department will call each
retailer involved and provide them with details of any complaints and give
them two weeks to resolve outstanding matters with their customers.
a77w@yahoo.co.uk declared for all the world to hear...
> The network will gather together cashback complaints each week and review
> them every Monday. The 3 Cashback Resolution department will call each
> retailer involved and provide them with details of any complaints and give
> them two weeks to resolve outstanding matters with their customers.
"Cashback Resolution Department" - Class.
The other networks must be pissing themselves with laughter!
--
Regards
Jon
"Jon" <spam@jonparker.plus.com> wrote in message
news:MPG.20e10286bbce318c98aabb@text.usenet.plus.n et...
> a77w@yahoo.co.uk declared for all the world to hear...
>> The network will gather together cashback complaints each week and review
>> them every Monday. The 3 Cashback Resolution department will call each
>> retailer involved and provide them with details of any complaints and
>> give
>> them two weeks to resolve outstanding matters with their customers.
>
> "Cashback Resolution Department" - Class.
>
> The other networks must be pissing themselves with laughter!
> --
> Regards
> Jon
I dont know Jon, maybe they 'might' be worried as 3 are dealing with a very
emotive subject! Take a look at some of the cashback deals out there where
you have to jump through hoops to get it eg not sending you claim in on a
Tuesday or putting it in the wrong coloured envelope (jokes) but seriously
some of the T&C are ridiculous.
So maybe 3 have actually hit the nail on the head, maybe having 2-3 staffs
wages doing this saves them more than that amount in replying to complaint
letters as some people would think that 3 is responsible for the cashback
and therefore complain directly to them?
family.ck@ntlworld.com declared for all the world to hear...
> I dont know Jon, maybe they 'might' be worried as 3 are dealing with a very
> emotive subject! Take a look at some of the cashback deals out there where
> you have to jump through hoops to get it eg not sending you claim in on a
> Tuesday or putting it in the wrong coloured envelope (jokes) but seriously
> some of the T&C are ridiculous.
> So maybe 3 have actually hit the nail on the head, maybe having 2-3 staffs
> wages doing this saves them more than that amount in replying to complaint
> letters as some people would think that 3 is responsible for the cashback
> and therefore complain directly to them?
I think you are missing the point. Cashback is where the bottom end of
the contract market is. 3 are wallowing in it because it's the only way
they can attract new customers. Other networks are trying to distance
themselves from cashback type deals, so the fact that 3 are embracing it
with open arms is rather ironic.
On 19 Jun, 06:20, Jon <s...@jonparker.plus.com> wrote:
> family...@ntlworld.com declared for all the world to hear...
>
> > I dont know Jon, maybe they 'might' be worried as 3 are dealing with a very
> > emotive subject! Take a look at some of the cashback deals out there where
> > you have to jump through hoops to get it eg not sending you claim in on a
> > Tuesday or putting it in the wrong coloured envelope (jokes) but seriously
> > some of the T&C are ridiculous.
> > So maybe 3 have actually hit the nail on the head, maybe having 2-3 staffs
> > wages doing this saves them more than that amount in replying to complaint
> > letters as some people would think that 3 is responsible for the cashback
> > and therefore complain directly to them?
>
> I think you are missing the point. Cashback is where the bottom end of
> the contract market is. 3 are wallowing in it because it's the only way
> they can attract new customers. Other networks are trying to distance
> themselves from cashback type deals, so the fact that 3 are embracing it
> with open arms is rather ironic.
>
> IMHO of course.
> --
> Regards
> Jon
Hi Jon
(early bird like me hey? replying from work now). I dont think I am
missing the point at all. Take the popularity of Reestit Muttons
website as an example, have a look at the front page of the big mobile
sheds CPW, E2Save, Link etc they are all plastered with cashback and
freebie deals. I also disagree with the bottom end of the market
statement as people will naturally gravitate towards a deal, I mean do
you, as an example, turn your nose up at these just because they are
cashbacks? no. and neither would I. If the product fits the
requirements and is affordable then you do it.
"alcot33uk" <alcot33uk@gmail.com> wrote in message
news:1182246911.779313.87880@u2g2000hsc.googlegrou ps.com...
> On 19 Jun, 06:20, Jon <s...@jonparker.plus.com> wrote:
>> family...@ntlworld.com declared for all the world to hear...
>>
>> > I dont know Jon, maybe they 'might' be worried as 3 are dealing with a
>> > very
>> > emotive subject! Take a look at some of the cashback deals out there
>> > where
>> > you have to jump through hoops to get it eg not sending you claim in on
>> > a
>> > Tuesday or putting it in the wrong coloured envelope (jokes) but
>> > seriously
>> > some of the T&C are ridiculous.
>> > So maybe 3 have actually hit the nail on the head, maybe having 2-3
>> > staffs
>> > wages doing this saves them more than that amount in replying to
>> > complaint
>> > letters as some people would think that 3 is responsible for the
>> > cashback
>> > and therefore complain directly to them?
>>
>> I think you are missing the point. Cashback is where the bottom end of
>> the contract market is. 3 are wallowing in it because it's the only way
>> they can attract new customers. Other networks are trying to distance
>> themselves from cashback type deals, so the fact that 3 are embracing it
>> with open arms is rather ironic.
>>
>> IMHO of course.
>> --
>> Regards
>> Jon
>
> Hi Jon
> (early bird like me hey? replying from work now). I dont think I am
> missing the point at all. Take the popularity of Reestit Muttons
> website as an example, have a look at the front page of the big mobile
> sheds CPW, E2Save, Link etc they are all plastered with cashback and
> freebie deals. I also disagree with the bottom end of the market
> statement as people will naturally gravitate towards a deal, I mean do
> you, as an example, turn your nose up at these just because they are
> cashbacks? no. and neither would I. If the product fits the
> requirements and is affordable then you do it.
>
> Alex
>
I think it is a good idea. Like it or not cashback deals are ver popular but
a read of uktm
will show you there are a lot of unhappy bunnies. Some dealers have very
slippery terms and
conditions similar to "we can change the goalposts at any time without
telling you at anytime and for any reason"
Hopefully the possibility of clawback might focus their minds when playing
silly bs - hiding behind
premium rate phone lines or email that isn't answered etc.
Guess the worry is I cannot see how this protects in the case of a retailer
that goes bust.
Maybe it might be better if the traders have to put the cashback straight
back onto the customer's
account. That way no one can do a runner with the cash.
Everyone likes a bargain but few enjoy being ripped-off
"DMac" <a77w@yahoo.co.uk> wrote in message
news:eaCdi.16420$aS5.1161@fe1.news.blueyonder.co.u k...
> Could rattle a few cages...
>
> Source: http://www.mobiletoday.co.uk/content...sp?men=2&sub=1
>
> 3 clawbacks on cashback complaints
> 10:10AM Mon 18 June 2007
>
>
> Dealers selling 3 who do not resolve cashback issues within two weeks of a
> customer's complaint will receive a clawback on the commission from the
> network.
>
> The network has introduced a new system for cashback, which sees 3 paying
> the customer their cashback directly
>
> The network will gather together cashback complaints each week and review
> them every Monday. The 3 Cashback Resolution department will call each
> retailer involved and provide them with details of any complaints and give
> them two weeks to resolve outstanding matters with their customers.
>
>
>
So would you rather deal with a dodgy back street cashback phone dealer or
3?
On Mon, 18 Jun 2007 20:46:02 GMT, "DMac" <a77w@yahoo.co.uk> wrote:
>Could rattle a few cages...
>
>Source: http://www.mobiletoday.co.uk/content...sp?men=2&sub=1
>
>3 clawbacks on cashback complaints
>10:10AM Mon 18 June 2007
>
>
>Dealers selling 3 who do not resolve cashback issues within two weeks of a
>customer's complaint will receive a clawback on the commission from the
>network.
>
>The network has introduced a new system for cashback, which sees 3 paying
>the customer their cashback directly
>
>The network will gather together cashback complaints each week and review
>them every Monday. The 3 Cashback Resolution department will call each
>retailer involved and provide them with details of any complaints and give
>them two weeks to resolve outstanding matters with their customers.
>
>
I for one, applaud 3 on this ...
Seems like 3 are ackowledging that cashback deals are popular, and
perhaps here to stay.
By embracing this fact, and doing their utmost to ensure that their
customers are receiving the promised cashback, then their customers
will be happy. Happy customers come back for more, and recommend the
same to their friends ...
"Jim!" <me@privacy.net> wrote in message
news:4u0g739ue38heq3frtv9imcbhaalm496q5@4ax.com...
>>
> I for one, applaud 3 on this ...
>
> Seems like 3 are ackowledging that cashback deals are popular, and
> perhaps here to stay.
Anything that reduces the cost will be "popular".
>
> By embracing this fact, and doing their utmost to ensure that their
> customers are receiving the promised cashback, then their customers
> will be happy. Happy customers come back for more, and recommend the
> same to their friends ...
May be if '3's tarrifs, terms and conditions of trading and business
practices were sensible and well structured and their customer service
wasn't run by Titus* then they could just sell things in the normal way.
>
> Cheers
>
> Jim
* crucified "tens of thousands" during the siege of Jerusalem.
On Tue, 19 Jun 2007 17:29:01 +0100, Jim! <me@privacy.net> wrote:
>On Mon, 18 Jun 2007 20:46:02 GMT, "DMac" <a77w@yahoo.co.uk> wrote:
>
>>Could rattle a few cages...
>>
>>Source: http://www.mobiletoday.co.uk/content...sp?men=2&sub=1
>>
>>3 clawbacks on cashback complaints
>>10:10AM Mon 18 June 2007
>>
>>
>>Dealers selling 3 who do not resolve cashback issues within two weeks of a
>>customer's complaint will receive a clawback on the commission from the
>>network.
>>
>>The network has introduced a new system for cashback, which sees 3 paying
>>the customer their cashback directly
>>
>>The network will gather together cashback complaints each week and review
>>them every Monday. The 3 Cashback Resolution department will call each
>>retailer involved and provide them with details of any complaints and give
>>them two weeks to resolve outstanding matters with their customers.
>>
>>
>
>I for one, applaud 3 on this ...
>
>Seems like 3 are ackowledging that cashback deals are popular, and
>perhaps here to stay.
>
>By embracing this fact, and doing their utmost to ensure that their
>customers are receiving the promised cashback, then their customers
>will be happy. Happy customers come back for more, and recommend the
>same to their friends ...
Further, by making sure that dealers, who operate these deals, do it
fairly they are making those dealers face up to the real cost of the
deals they offer, rather than the reduced cost they expect due to
fiddling their customers. That way '3' can make their dealers be
responsible in their actions by offering realistic deals that are good
for themselves and their customers. Then everyone is happy.
Go on '3' I say.
--
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On Tue, 19 Jun 2007 20:49:05 GMT, Brian A
<no_spam_bca1000@hotmail.com> wrote:
>On Tue, 19 Jun 2007 17:29:01 +0100, Jim! <me@privacy.net> wrote:
>
>>On Mon, 18 Jun 2007 20:46:02 GMT, "DMac" <a77w@yahoo.co.uk> wrote:
>>
>>>Could rattle a few cages...
>>>
>>>Source: http://www.mobiletoday.co.uk/content...sp?men=2&sub=1
>>>
>>>3 clawbacks on cashback complaints
>>>10:10AM Mon 18 June 2007
>>>
>>>
>>>Dealers selling 3 who do not resolve cashback issues within two weeks of a
>>>customer's complaint will receive a clawback on the commission from the
>>>network.
>>>
>>>The network has introduced a new system for cashback, which sees 3 paying
>>>the customer their cashback directly
>>>
>>>The network will gather together cashback complaints each week and review
>>>them every Monday. The 3 Cashback Resolution department will call each
>>>retailer involved and provide them with details of any complaints and give
>>>them two weeks to resolve outstanding matters with their customers.
>>>
>>>
>>
>>I for one, applaud 3 on this ...
>>
>>Seems like 3 are ackowledging that cashback deals are popular, and
>>perhaps here to stay.
>>
>>By embracing this fact, and doing their utmost to ensure that their
>>customers are receiving the promised cashback, then their customers
>>will be happy. Happy customers come back for more, and recommend the
>>same to their friends ...
>
>Further, by making sure that dealers, who operate these deals, do it
>fairly they are making those dealers face up to the real cost of the
>deals they offer, rather than the reduced cost they expect due to
>fiddling their customers. That way '3' can make their dealers be
>responsible in their actions by offering realistic deals that are good
>for themselves and their customers. Then everyone is happy.
>Go on '3' I say.
Correction...
Good on '3' I say
--
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Sign the petition to get High Definition TV via Freeview.
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3 and cashback deals 
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