3 slowing killing their only UK call centre

http://www.theregister.co.uk/2007/01...ays_off_staff/

Great! Basically, now we've got you, we're cutting costs even
further.

"Charlie Mitchell" <jm2@charleem.co.uk> wrote in message
news:4bOdnTqbOpU0aSrYRVnyiAA@pipex.net...
> http://www.theregister.co.uk/2007/01...ays_off_staff/
>
> Great! Basically, now we've got you, we're cutting costs even further.

They don't force anyone to join. Why should you always need to call them
anyway?
Since 1996 I have only ever phoned a mobile company once to change some
details.
It's only people moaning trying to get reductions or after free upgrades
that seem to call.
List all the times and reasons you have phoned your mobile company.

"Jason" <jason2@forstar.co.uk> wrote in message
news:45b80d46$1_2@mk-nntp-2.news.uk.tiscali.com...
>
> "Charlie Mitchell" <jm2@charleem.co.uk> wrote in message
> news:4bOdnTqbOpU0aSrYRVnyiAA@pipex.net...
>> http://www.theregister.co.uk/2007/01...ays_off_staff/
>>
>> Great! Basically, now we've got you, we're cutting costs even further.
>
> They don't force anyone to join. Why should you always need to call them
> anyway?
> Since 1996 I have only ever phoned a mobile company once to change some
> details.
> It's only people moaning trying to get reductions or after free upgrades
> that seem to call.
> List all the times and reasons you have phoned your mobile company.
>
>

Last week 5 times, about 3hrs worth of calls and problem with 3 not
resolved.

X-Series, oh the internet and 1GB of usage for £5, what a con. Recent
Charges now at £72.68.

--
Gerry (The MOTH)

"Gerry (The MOTH)" <Gerry (TheMOTH)> wrote in message
news:45b84a73_1@glkas0286.greenlnk.net...
> "Jason" <jason2@forstar.co.uk> wrote in message
> news:45b80d46$1_2@mk-nntp-2.news.uk.tiscali.com...
>>
>> "Charlie Mitchell" <jm2@charleem.co.uk> wrote in message
>> news:4bOdnTqbOpU0aSrYRVnyiAA@pipex.net...
>>> http://www.theregister.co.uk/2007/01...ays_off_staff/
>>>
>>> Great! Basically, now we've got you, we're cutting costs even further.
>>
>> They don't force anyone to join. Why should you always need to call them
>> anyway?
>> Since 1996 I have only ever phoned a mobile company once to change some
>> details.
>> It's only people moaning trying to get reductions or after free upgrades
>> that seem to call.
>> List all the times and reasons you have phoned your mobile company.
>>
>>
>
> Last week 5 times, about 3hrs worth of calls and problem with 3 not
> resolved.
>
> X-Series, oh the internet and 1GB of usage for £5, what a con. Recent
> Charges now at £72.68.
>
> --
> Gerry (The MOTH)
>

I don't care how many people 3 have in their call centres, what I want is
some or even one with technical knowledge, so when I call with a problem
they actually understand what the feck I'm talking about.

Example of one of my calls to 3 CS (India):
Me: Hi I have a problem, I have a £72.68 recent charge on my account can you
tell me what this is for?
CS(India): You have a problem with your charger?
Me: No, my recent charges on my3 say I have been charged £72.68 for
something? Can you tell me what exactly it is for?
CS (India): I'll check sir.
FEW MINUTES LATER
CS (India): Its for internet use.
Me: But I have X-Series (Silver)?
CS (India): You must have went over the limt.
Me: What? Well how much data have I used?
CS (India): We can't tell.
Me: Then how the h3ll can you bill me for something if you don't know what
the h3ll I've used?
CS (India): Wait till your bill comes in and call us back.

--
Gerry (The MOTH)

"Jason" <jason2@forstar.co.uk> wrote in message
news:45b80d46$1_2@mk-nntp-2.news.uk.tiscali.com...
>
> "Charlie Mitchell" <jm2@charleem.co.uk> wrote in message
> news:4bOdnTqbOpU0aSrYRVnyiAA@pipex.net...
>> http://www.theregister.co.uk/2007/01...ays_off_staff/
>>
>> Great! Basically, now we've got you, we're cutting costs even further.
>
> They don't force anyone to join. Why should you always need to call them
> anyway?
> Since 1996 I have only ever phoned a mobile company once to change some
> details.
> It's only people moaning trying to get reductions or after free upgrades
> that seem to call.
> List all the times and reasons you have phoned your mobile company.
>
>

Well I haven't had to phone mine (O2) for a while but in recent years they
have given plenty of reasons including inaccurate billing, inaccurate
billing, inaccurate billing, inaccurate billing, inaccurate billing,
renewing on the wrong contract, not renewing when authorised, not renewing
when authorised, dishonouring the contract, dishonouring the contract,
dishonouring the contract and so on. In virtually every case the reason for
contacting them was because of some error or misdeed on their side, and
about the only time I have rung them is to change (upgrade actually) the
contract on renewal. Time and again they mess it up and mess it up and mess
it up...

Jason wrote:
> "Charlie Mitchell" <jm2@charleem.co.uk> wrote in message
> news:4bOdnTqbOpU0aSrYRVnyiAA@pipex.net...
>> http://www.theregister.co.uk/2007/01...ays_off_staff/
>>
>> Great! Basically, now we've got you, we're cutting costs even further.
>
> They don't force anyone to join. Why should you always need to call them
> anyway?
> Since 1996 I have only ever phoned a mobile company once to change some
> details.
> It's only people moaning trying to get reductions or after free upgrades
> that seem to call.
> List all the times and reasons you have phoned your mobile company.
>
>

I wont be joining, any company too greedy to want UK money yet
refuse to put anything back in the economy I try my hardest
not to deal with them. Sky TV is going at the end of February
after the nightmare I had with them over Christmas.

Reasons to phone mobile phone company? OK, last few weeks
alone good enough?

Ordered Blackberry 27th December, great, came on 28th, decided
29th didn't want it so called them, we'll collect on Tuesday,
no one turned up had to ring them, we'll collect on Thursday,
no one turned up had to ring them AGAIN, they finally
collected on the 9th January after 2 more phone calls to them
asking if I could just leave it at a store, no, that would be
too easy, 23rd January comes, along with a mobile bill which
has £33.95 for the handset and full line rental from 27th
December to 31st January on it. HAVE TO RING THEM AGAIN!
Spoke to some clueless bint in Cardiff, she didn't seem to be
able to understand that the extra number on my account was a
new connection, she kept saying she'd "Take it out of
commitment" so I could upgrade again if I wanted.

HAD TO PHONE THEM AGAIN BECAUSE CLUELESS OPERATOR HAD NO IDEA
WHAT TO DO!!

There you go, and that's just since the 27th December, I
wasn't moaning to get free anything, I simply wanted to return
something I didn't want. It's finally sorted out now btw!

On Thu, 25 Jan 2007 08:02:50 -0000, "Gerry \(The MOTH\)" <Gerry
(TheMOTH)> wrote:


>I don't care how many people 3 have in their call centres, what I want is
>some or even one with technical knowledge, so when I call with a problem
>they actually understand what the feck I'm talking about.
>
>Example of one of my calls to 3 CS (India):
>Me: Hi I have a problem, I have a £72.68 recent charge on my account can you
>tell me what this is for?
>CS(India): You have a problem with your charger?
>Me: No, my recent charges on my3 say I have been charged £72.68 for
>something? Can you tell me what exactly it is for?
>CS (India): I'll check sir.
>FEW MINUTES LATER
>CS (India): Its for internet use.
>Me: But I have X-Series (Silver)?
>CS (India): You must have went over the limt.
>Me: What? Well how much data have I used?
>CS (India): We can't tell.
>Me: Then how the h3ll can you bill me for something if you don't know what
>the h3ll I've used?
>CS (India): Wait till your bill comes in and call us back.

Fair enough

I bet the bill will just show a £5 charge. £72.68 is probably the "pay
as you go charge", but their computer/billing software will see you
have an X-Series and reduce that to £5.

3 Billing seems to be pretty good.

--
http://www.unimobiles.com | http://www.unlockyourphone.co.uk
UK Specialists in Refurbished Mobile Phones & Accessories

"Charlie Mitchell" <jm2@charleem.co.uk> wrote in message
news:Gr6dnedu94xG5yXYRVnytAA@pipex.net...
> Jason wrote:
>> "Charlie Mitchell" <jm2@charleem.co.uk> wrote in message
>> news:4bOdnTqbOpU0aSrYRVnyiAA@pipex.net...
>>> http://www.theregister.co.uk/2007/01...ays_off_staff/
>>>
>>> Great! Basically, now we've got you, we're cutting costs even further.
>>
>> They don't force anyone to join. Why should you always need to call them
>> anyway?
>> Since 1996 I have only ever phoned a mobile company once to change some
>> details.
>> It's only people moaning trying to get reductions or after free upgrades
>> that seem to call.
>> List all the times and reasons you have phoned your mobile company.
>>
>>
>
> I wont be joining, any company too greedy to want UK money yet refuse to
> put anything back in the economy I try my hardest not to deal with them.
> Sky TV is going at the end of February after the nightmare I had with them
> over Christmas.
>
> Reasons to phone mobile phone company? OK, last few weeks alone good
> enough?
>
> Ordered Blackberry 27th December, great, came on 28th, decided 29th didn't
> want it so called them, we'll collect on Tuesday, no one turned up had to
> ring them, we'll collect on Thursday, no one turned up had to ring them
> AGAIN, they finally collected on the 9th January after 2 more phone calls
> to them asking if I could just leave it at a store, no, that would be too
> easy, 23rd January comes, along with a mobile bill which has £33.95 for
> the handset and full line rental from 27th December to 31st January on it.
> HAVE TO RING THEM AGAIN! Spoke to some clueless bint in Cardiff, she
> didn't seem to be able to understand that the extra number on my account
> was a new connection, she kept saying she'd "Take it out of commitment"
> so I could upgrade again if I wanted.
>
> HAD TO PHONE THEM AGAIN BECAUSE CLUELESS OPERATOR HAD NO IDEA WHAT TO DO!!
>
> There you go, and that's just since the 27th December, I wasn't moaning to
> get free anything, I simply wanted to return something I didn't want.
> It's finally sorted out now btw!


Its all down to the call centers not being staffed by technically minded
people. They are not trained up that much and are only given a list of
possible asnwers to questions, anything above & beyond and its either I'll
try and transfer you to another dept (and then cut you off) or just that's
it like it or lump it.
Called Sky last night cos I couldn't get SkyAnytime on my laptop to download
anything, got the answer sheet dictated to me then told well if that doesn't
work your laptops incompatible with the SkyAnytime software. Have you heard
such sh!te! Tried to ask if maybe it was my firewall or security features
stopping the peer-to-peer software not working, they didn't have a friggin
clue what I was talking about and they didn't know who else at sky could
help me.
I find sometimes its helpful with companies like this to put the phone down
and call back again to see if you get a call centre worker who maybe has a
clue about what there employed to help people with. Sometimes I actually ask
their names so the next time I need to call I can ask to be transfered to
them.

--
Gerry (The MOTH)

In news:45b80d46$1_2@mk-nntp-2.news.uk.tiscali.com,
> List all the times and reasons you have phoned your mobile company.

Got a new phone ordered on the 8th. Empty box arrived - no phone/battery
etc.
Phoned back and said new one delivered next day.
17 days later new phone arrives after nearly daily calls to CS asking
what is happening.
"We've given the order to another dept."
Finally one lasy tells me that it had all been done incorrectly. New
order re-placed. Phone call to check if delivery *will* take place, now
they say no stock but it did arrive.
Fair enough it was a (free) upgrade, but still 17 days for a
replacement...hmmn...!

"Charlie Mitchell" <jm2@charleem.co.uk> wrote in message
news:4bOdnTqbOpU0aSrYRVnyiAA@pipex.net...
> http://www.theregister.co.uk/2007/01...ays_off_staff/
>
> Great! Basically, now we've got you, we're cutting costs even
> further.

better chance of understanding somebody from Wagga wagga .........