Iain wrote:
> Daniel James wrote:
>
>> I look forward to seeing their range of flat-packed handsets (supplied
>> with too few screws, and those of the wrong size)!
>
> I've never found anything missing from any Ikea stuff I've bought. OK,
> the office chair I bought with a ten year guarantee wore out after four
> years (and then they claimed the g'tee was only three years) has rather
> put me off buying from them, but I've never bought flatpacks from thenm
> with missing screws.
I've decorated a property with about £4,000 pounds worth of Ikea
furniture this year. We've suffered missing fittings, damaged fittings,
scratched surfaces, and incorrectly sealed panels among other things.
We worked out that there was a serious problem with 1 in 3 items, which
IMO is totally unacceptable.
They replaced a panel that arrived damaged with one that had already
been returned because it was damaged. You could see where the previous
customer had drawn on the area with ink to mark it. I can't remember
how many sixty mile round journey's we had to make because they refused
to exchange items via the post. They also promised a fuel refund, but
when we got there, said their rules stated they could give us no more
than £5. @_@
Ikea weren't like this ten years ago, but they're sure as hell a
nightmare right now, if you intend to buy a lot of their products.
(You might ask why we carried on buying their stuff given problems at
the early stage, but once we started, we couldn't really stop. The
whole budget was based around Ikea prices .. and the interior design
demanded the uniformity of their product range. Never again anyway.)
--
Walker Moore
(
),,|,
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