Blank screen on U600

Hi guys,
I am asking here following on from a negative response from T-
Mobile customer services.

The screen has gone blank on my daughters U600 which is on a U-Fix
contract, which was taken out in XMas '07. I feel that there is a fault
with the phone that should be covered by warranty, T-Mobil see it
differently.

There is a crack on the fascia screen cover. This crack has been there
for 2 - 3 months, during which time the screen has worked fine. In the
last couple of days the screen has gone blank, the back light does come
on, so there is a different shade of black, but no image.

The first thing that T-Mobile said was that there are no known problems
with the phone which show this symptom. The crack was then mentioned and
customer services promptly blamed the problem on this. The phone does
have insurance and they said I should now contact 'FoneSafe' instead
because the damage would void the warranty, so any repairs would be
subject to a charge, and it would likely to be quicker.

While that fascia crack is there, I do feel that it is unrelated to the
screen blank problem. A brief search around the net reveals that mine
isn't the only U600 with a blank screen problem, which goes against what
T-Mobile said. Can I argue that the crack is 'Wear and tear'?

Does the u.t.m. panel have any opinions about what I should try to do
next other than double my disappointment when I contact FoneSafe?



--
Colin - usenet@spudulike.NOTme.uk, though it really is just me.

Gotta' go, things to be, people to do, and stuff to, err, stuff.

In article <g0fikd$hdr$1$830fa17d@news.demon.co.uk>,
usenet@spudulike.notme.uk says...
> The screen has gone blank on my daughters U600 which is on a U-Fix
> contract, which was taken out in XMas '07. I feel that there is a fault
> with the phone that should be covered by warranty, T-Mobil see it
> differently.

So send the phone directly to Samsung.

> There is a crack on the fascia screen cover. This crack has been there
> for 2 - 3 months, during which time the screen has worked fine. In the
> last couple of days the screen has gone blank, the back light does come
> on, so there is a different shade of black, but no image.
>
> The first thing that T-Mobile said was that there are no known problems
> with the phone which show this symptom. The crack was then mentioned and
> customer services promptly blamed the problem on this.

It's highly likely it's the cause of the issue!

> The phone does
> have insurance and they said I should now contact 'FoneSafe' instead
> because the damage would void the warranty, so any repairs would be
> subject to a charge, and it would likely to be quicker.
>
> While that fascia crack is there, I do feel that it is unrelated to the
> screen blank problem. A brief search around the net reveals that mine
> isn't the only U600 with a blank screen problem, which goes against what
> T-Mobile said. Can I argue that the crack is 'Wear and tear'?

You could but it would be at your expense. The burden of proof would be
on you, meaning comissioning an independent engineer to provide a
written assessment.

> Does the u.t.m. panel have any opinions about what I should try to do
> next other than double my disappointment when I contact FoneSafe?

If you've got insurance then claim on it. If you haven't then send it to
Samsung for repair. You'll need proof of purchase of course.
--
Regards
Jon