 Re: Copy of a letter to SIM4Travel
In message 46fcdefe$0$27409$ba4acef3@news.orange.fr,
Neil Johnson <nospam@thank.you> Proclaimed from the tallest tower:
> Copy of a letter to SIM4Travel
>
> Dear Sir or Madam
>
> Though I have not had much opportunity to use my Sim4Travel card over
> the last few months, I have been satisfied with the service on the
> few occasions it has been used. I had been expecting to make a lot of
> use of the Sim4Travel card during several European business trips /
> trade fairs planned for later this year and early next. However,
> those calls will not now be made with a Sim4Travel card. I am very
> impressed with the speed and efficiency with which your customer
> service turns an existing customer into a lost customer.
>
> You sent me several adverts advising me to upgrade (free of charge) my
> existing SIM card (+423 xxxxxxxx) emphasizing how much money I will
> save. Perfect timing I thought. Since I will be making lots of
> international calls soon I did the "upgrade" online on your website.
> I also filled in your online form asking if the existing balance
> would be transferred to the upgraded card. You did not reply.
>
> Two days ago my car broke down on a country lane in the middle of the
> French countryside, and guess what? My mobile phone had stopped
> working. The phone was showing a strong signal from Orange Fr, but I
> must have tried 50 times to contact the rescue services only to get a
> "Network busy" message every time. I had to walk three miles in
> pouring rain to the nearest property and a farmer kindly allowed me
> to phone from his land line.
> When I eventually got home I tried several times phoning my mobile
> from a land line to test it. Every time I got an engaged tone. I
> filled in your online form asking if the problem was with the phone
> or if you had disconnected my number. You did not reply.
>
> Yesterday my "upgraded" SIM card arrived (+44 xxxxxxxxx). After
> registering it I did a test phone call to my mobile with the new SIM
> card. Surprise surprise, the mobile now works. So it looks like you
> deliberately cut off my existing number before the new SIM card
> arrived - nice one - thank you!
> I notice you have not transferred the credit from my old SIM card to
> the new one. So it is not actually an "upgrade" is it? There is no
> continuity. You have simply dumped the old card and provided a new
> one with zero balance. While the sum is fairly small (in the order of
> £25?), you have stolen the balance on the old card. No mention of
> this in the "upgrade" small print.
> I filled in another of your waste-of-time online forms again yesterday
> asking about this, but you have not replied. Sorry, but your "customer
> service" stinks!
>
> You will not be surprised to learn that I have now signed up with one
> of your competitors. I have cut up the "old" and "upgrade" Sim4Travel
> SIM cards and put them into the dustbin.
>
> Kind Regards,
>
> Neil Johnson
> Sales Director
> xxxxxx Ltd.
>
> PS. Thanks again for the soaking and three mile walk.
Let us know what they say (IF they bother to get back to you!) :-)
--
Regards,
Chris.
(Remove Elvis's shoes to email me)
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