CPW/O2

I'm coming to the end of a 12 month CPW/O2 contract. When I called the CPW
on their dedicated CPW/O2 customer service number to ask for my PAC (I'm
starting a T-mobile contract) the guy said I had to send a letter requesting
my PAC by recorded delivery, and gave me an address. That doesn't sound
right to me. Why couldn't he just give it to me on the phone? Or are they
simply trying to make it as hard as possible to move?

I can't deal with O2 directly as my number tells them I'm a CPW/O2 customer.

Spook wrote:
> I'm coming to the end of a 12 month CPW/O2 contract. When I called
> the CPW on their dedicated CPW/O2 customer service number to ask for
> my PAC (I'm starting a T-mobile contract) the guy said I had to send
> a letter requesting my PAC by recorded delivery, and gave me an
> address. That doesn't sound right to me. Why couldn't he just give it
> to me on the phone? Or are they simply trying to make it as hard as
> possible to move?
> I can't deal with O2 directly as my number tells them I'm a CPW/O2
> customer.

Hi,
I know it doesn't exactly help you but i have had exactly the same scenario
happen to me.
I rang up exactly 30 days before the end of my 12 month contract to request
my PAC and obviously to inform them i wanted to end the contract.I was also
given an address to write to.When i enquired why i wasn't able to get it
there and then as i have done on many previous occasions i was told that it
wasn't policy and that he had no access to that information anyhow.He did
however manage to give me a "DRN" number to quote in my letter.
I was also told that my notice to end my contract would not come into effect
until the day they acknowledge receipt of my letter.To be on the safe side i
sent it by special delivey ( bloody £4.10! ).I've checked online and
someone has signed for it but i've recieved no acknowledgement either by
mail or text message.
It does seem to me that your hunch of them trying to make you jump through
hoops just to end your contract does hold some water,i'm sure there will be
people out there who can't be bothered with the hassle and will just
continue rather than put in a bit of effort.
Either way,a very poor show.Not gonna be in a hurry to take out another CPW
contract.Quite happy with my £10/month Virgin sim deal now

HTH

MaxedOut

Stephen (Sausagefans.com) wrote:
> In article <6gDLh.8456$DX5.6458@text.news.blueyonder.co.uk> ,
> donthtinkso@blahblahblah.co.uk says...
>> until the day they acknowledge receipt of my letter.To be on the
>> safe side i sent it by special delivey ( bloody £4.10! ).I've
>> checked online and
>
> Insured for a grand!!!?!?!
>
> Why not just recorded?

Because of previous bad experienceds with CPW over chequebacks.They have a
habit of not signing for Recorded items and then guess what happens,but with
Special Delivery they have to.No "I'm sorry sir but we have no record of
your mail" etc,etc.

HTH,

The more I read the more I'm starting to hate CPW. Never again...

In message <MPG.2069186b9dd4b3c7989bf1@news.zen.co.uk>, Stephen
<usenet@sausagefans.com> writes
>In article <VoDLh.8474$DX5.2579@text.news.blueyonder.co.uk> ,
>donthtinkso@blahblahblah.co.uk says...
>> Because of previous bad experienceds with CPW over chequebacks.They have a
>> habit of not signing for Recorded items and then guess what happens,but with
>> Special Delivery they have to.No "I'm sorry sir but we have no record of
>> your mail" etc,etc.
>
>I didn't realise they could not sign for recorded. I thought that's
>what you were paying for!

For disconnections CPW O2 are happy for you to them the recorded
delivery reference number as proof of posting (over the phone) if the
letter doesn't get all the way there for example. But I am (cynically)
amused at how they will let you sign up over the phone, but only
disconnect you once they have your signature (which they would never
have seen before).

--
Paul G
Typing from Barking

On 19 Mar, 20:06, "Spook" <some...@microsoft.com> wrote:
> I'm coming to the end of a 12 month CPW/O2 contract. When I called the CPW
> on their dedicated CPW/O2 customer service number to ask for my PAC (I'm
> starting a T-mobile contract) the guy said I had to send a letter requesting
> my PAC by recorded delivery, and gave me an address. That doesn't sound
> right to me. Why couldn't he just give it to me on the phone? Or are they
> simply trying to make it as hard as possible to move?
>
> I can't deal with O2 directly as my number tells them I'm a CPW/O2 customer.

I have just been through the hoops of this with CPW. I had a very
long email war with their customer services about cancelling.

If you check the airtime agreement, one section states 30 days written
notice may be given. Somewhere in section 18 (?) I think it is, it
clearly states notices may be served under the contract via post or
email.

So by demanding you send them a letter recorded delivery they are in
breach of their own T&Cs.

They don't have a leg to stand on.

Spook wrote:
> I'm coming to the end of a 12 month CPW/O2 contract. When I called the CPW
> on their dedicated CPW/O2 customer service number to ask for my PAC (I'm
> starting a T-mobile contract) the guy said I had to send a letter requesting
> my PAC by recorded delivery, and gave me an address. That doesn't sound
> right to me. Why couldn't he just give it to me on the phone? Or are they
> simply trying to make it as hard as possible to move?
>
> I can't deal with O2 directly as my number tells them I'm a CPW/O2 customer.

Sorry I forgot to add on my previous post - they don't hgave a leg to
stand on if you email them the requested notifictaion - this counts as
notice served under the contract.

Additionally, under English law, a letter is deemed to have arrived 48
hours after posting. Therefore, anyone who can state they know the
letter was sent is plentiful evidence for a court - a friend, work
postroom, certificate of posting etc. You are under no obligation to
prove it arrived, merley it was sent. The T&CS also state a letter is
deemed to have arrived 48 hours after posting - this is regardless of
whether it has or not.

"Stephen (Sausagefans.com)" <usenet@sausagefans.com> wrote in message
news:MPG.2069186b9dd4b3c7989bf1@news.zen.co.uk...
> In article <VoDLh.8474$DX5.2579@text.news.blueyonder.co.uk> ,
> donthtinkso@blahblahblah.co.uk says...
>> Because of previous bad experienceds with CPW over chequebacks.They have
>> a
>> habit of not signing for Recorded items and then guess what happens,but
>> with
>> Special Delivery they have to.No "I'm sorry sir but we have no record of
>> your mail" etc,etc.
>
> I didn't realise they could not sign for recorded. I thought that's
> what you were paying for!

The majority of recorded items I receive are just put through the letterbox
without a signature.
Special delivery is much more secure.

> Additionally, under English law, a letter is deemed to have arrived 48
> hours after posting. Therefore, anyone who can state they know the
> letter was sent is plentiful evidence for a court - a friend, work
> postroom, certificate of posting etc. You are under no obligation to
> prove it arrived, merley it was sent. The T&CS also state a letter is
> deemed to have arrived 48 hours after posting - this is regardless of
> whether it has or not.
>
Thanks for that - useful information

Stephen (Sausagefans.com) wrote:
> In article <6gDLh.8456$DX5.6458@text.news.blueyonder.co.uk> ,
> donthtinkso@blahblahblah.co.uk says...
>> until the day they acknowledge receipt of my letter.To be on the safe side i
>> sent it by special delivey ( bloody £4.10! ).I've checked online and
>
> Insured for a grand!!!?!?!
>
> Why not just recorded?

Because recorded gets put in the ordinary mail and frequently
doesn't get signed for - 2 out of 4 in the last year for me.

SD seems to be dealt with separately and appears to be reliable.

regards, Ian