Definition of small according to Tesco

Tesco Mobile have apparently just redefined the word small.

The other day I received a text message saying I can now have 5 favourite
numbers instead of 3 and to ring 2710 for more details.

So I ring the number and get a cheery message telling me yes, as from 7th
July I can have 5 favourite numbers at half price instead of three. Good
oh, thinks me. Then at the end they say in order to pay for all this they
are making a "small increase" in the minimum call charge, which will now
be 10p.

Hmm. As the current minimum is 5p, this "small" increase is, in fact, a
100% increase. A strange definition of small.


Ivor

"Ivor Jones" <ivor@thisaddressis.invalid> wrote in message
news:6d7llfF17078U1@mid.individual.net...
>
> Tesco Mobile have apparently just redefined the word small.
>
> The other day I received a text message saying I can now have 5 favourite
> numbers instead of 3 and to ring 2710 for more details.
>
> So I ring the number and get a cheery message telling me yes, as from 7th
> July I can have 5 favourite numbers at half price instead of three. Good
> oh, thinks me. Then at the end they say in order to pay for all this they
> are making a "small increase" in the minimum call charge, which will now
> be 10p.
>
> Hmm. As the current minimum is 5p, this "small" increase is, in fact, a
> 100% increase. A strange definition of small.
> Ivor
>
They've been learning from Orange how to redefined the meaning of
improvement

3 is another one, they've improved 3 PAYG stretch to 200 less 3 to 3 mins
per month

They have all lost Hans Snooks understanding that if you are generous
to your customers, in the long run they will be generous back.

All pettiness achieves is increased churn from disgruntled users

Steve Terry

Steve Terry <gFOURwwk@tesco.net> wrote:

> "Ivor Jones" <ivor@thisaddressis.invalid> wrote in message
> news:6d7llfF17078U1@mid.individual.net...
> >
> > Tesco Mobile have apparently just redefined the word small.
> >
> > The other day I received a text message saying I can now have 5 favourite
> > numbers instead of 3 and to ring 2710 for more details.
> >
> > So I ring the number and get a cheery message telling me yes, as from 7th
> > July I can have 5 favourite numbers at half price instead of three. Good
> > oh, thinks me. Then at the end they say in order to pay for all this they
> > are making a "small increase" in the minimum call charge, which will now
> > be 10p.
> >
> > Hmm. As the current minimum is 5p, this "small" increase is, in fact, a
> > 100% increase. A strange definition of small.
> > Ivor
> >
> They've been learning from Orange how to redefined the meaning of
> improvement
>
> 3 is another one, they've improved 3 PAYG stretch to 200 less 3 to 3 mins
> per month
>
> They have all lost Hans Snooks understanding that if you are generous
> to your customers, in the long run they will be generous back.
>
> All pettiness achieves is increased churn from disgruntled users

The problem is that consumers can be pretty lazy.

I'm on tesco extra, but not sure if that 'improvement' will affect me
much. That said, I think I'll need to get a contract soon (for data,
really) so will dump them in a shot.

--
(*) of the royal duchy of city south and deansgate -www.davidhorne.net
(email address on website) "If people think God is interesting, the
onus is on them to show that there is anything there to talk about.
Otherwise they should just shut up about it." -Richard Dawkins

"Ivor Jones"
> Tesco Mobile have apparently just redefined the word small.
>
> are making a "small increase" in the minimum call charge, which will now
> be 10p.
>
> Hmm. As the current minimum is 5p, this "small" increase is, in fact, a
> 100% increase. A strange definition of small.
>

It may only be 5p, but Every Little Bit Helps !
(Tesco currently sufering shareholders ...)
Regards,
Martin

Ivor Jones wrote:
> Tesco Mobile have apparently just redefined the word small.
>
> The other day I received a text message saying I can now have 5 favourite
> numbers instead of 3 and to ring 2710 for more details.
>
> So I ring the number and get a cheery message telling me yes, as from 7th
> July I can have 5 favourite numbers at half price instead of three. Good
> oh, thinks me. Then at the end they say in order to pay for all this they
> are making a "small increase" in the minimum call charge, which will now
> be 10p.
>
> Hmm. As the current minimum is 5p, this "small" increase is, in fact, a
> 100% increase. A strange definition of small.
>

.... and if the value tariff provides all you need, this increase is the
only "benefit" you get :-(

--
PeeGee

"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)

Ivor Jones <ivor@thisaddressis.invalid> wrote:
> Hmm. As the current minimum is 5p, this "small" increase is, in fact, a
> 100% increase. A strange definition of small.

Are you sure? This webpage says it's 8p min, and obviously it hasn't been
changed to 10p yet:
http://www.tesco.com/mobilenetwork/s...standardtariff

Theo

PeeGee wrote:

>> Hmm. As the current minimum is 5p, this "small" increase is, in fact,
>> a 100% increase. A strange definition of small.
>>
>
> ... and if the value tariff provides all you need, this increase is the
> only "benefit" you get :-(

Maybe that's why they made it so difficult to switch to Value Tariff.
When I wanted to, I discovered that despite what they say, you can't do
it online: you have to phone up and ask them to switch you over.

In news:yRd*kx9gs@news.chiark.greenend.org.uk,
Theo Markettos <theom+news@chiark.greenend.org.uk> typed, for some
strange, unexplained reason:
: Ivor Jones <ivor@thisaddressis.invalid> wrote:
: > Hmm. As the current minimum is 5p, this "small" increase is, in
: > fact, a 100% increase. A strange definition of small.
:
: Are you sure? This webpage says it's 8p min, and obviously it hasn't
: been changed to 10p yet:
: http://www.tesco.com/mobilenetwork/s...standardtariff
:
: Theo

Hmm, I stand corrected, you're right, just made a short test call. I was
looking at the booklet of charges I got with the SIM card, must have been
an old print..!

Ivor

On Tue, 08 Jul 2008 00:23:43 +0100, James Canter <james@nospam.com>
wrote:

>"Ivor Jones" <ivor@thisaddressis.invalid> wrote:
>
>>In news:yRd*kx9gs@news.chiark.greenend.org.uk,
>>Theo Markettos <theom+news@chiark.greenend.org.uk> typed, for some
>>strange, unexplained reason:
>>: Ivor Jones <ivor@thisaddressis.invalid> wrote:
>>: > Hmm. As the current minimum is 5p, this "small" increase is, in
>>: > fact, a 100% increase. A strange definition of small.
>>:
>>: Are you sure? This webpage says it's 8p min, and obviously it hasn't
>>: been changed to 10p yet:
>>: http://www.tesco.com/mobilenetwork/s...standardtariff
>>:
>>: Theo
>>
>>Hmm, I stand corrected, you're right, just made a short test call. I was
>>looking at the booklet of charges I got with the SIM card, must have been
>>an old print..!
>>
>Minimum call charge changed from 5p to 8p on 15 Oct 2007 and now to
>10p from 7 July 2008.
>
>Have they now scrapped the value, standard plus and extra tariffs for
>new customers?

Looks like they are back to offering a single tariff for new
customers.

Remains to be seen if you can still switch via phone as you can only
change to topup with £15 in a month for either 500 UK texts or 150
minutes online now.

The website revamp is also making me ill.

Sam.