Don't blink.. don't touch o2 with the world's longest barge pole

Don't blink... avoid o2 like a twitching man with swine flu, if you want
any hint of customer care or more than one out of ten service.
I am a journalist who has had the misfortune of having had a phone
service and broadband service and all I can say it is the worst
customer service I could ever have dreamt of.
I bought a phone from o2 that went faulty and they would do nothing to
replace, but the manufacturer DID. Without question.
o2 provided a mobile service after my Genie pay as you go unfortunately
transferred to them and tried consistently to transfer me to another
tariff without discussion, and attempted to changed my Wap allowance
without any communication. The only way I got to keep it is through a
complaint to the chief exec.
I got their broadband service and the speed was nowhere near how they
sold it, and the modem was broken when it arrived.
Now they are restricting the number of emails any o2 user can send out
at once to 25... or rather 15 in my case. WITHOUT LETTING ANYONE KNOW.
No email to users, not even a reference on the website. Too much
hassle, apparently.
All according to o2 in the email I have received to "relieve congestion
in the network". What a load of nonsense!
And when I complain I get invited to pay for another service that would
allow me to send more emails. It's all here in black and white...
unbelievable.
There is a clear message here.
But then they were more than happy to communicate when falsely accusing
me of sending hundreds emails at once... which is the most ridiculous
nonsense since Mr Idiot became winner of Idiot of the Year competition
in Idiotland. I have invited them to pay me a visit to see for
themselves. Funnily enough the invite has not been taken up. Not
interested in proper investigations.
And when they get a legitimate complaint, instead of sorting it out,
they invite you to quit the service. Because they don't want people
that complain. They don't like having to deal with legitimate trading
standards moans. They have a dedicated officer.. not surprisingly.
I have the email dossier which supports everything.... they would make
me laugh if it was not so serious.
This is just a taster of what to expect.... it's a file of o2 shame.
And that is what it is... shameful.
These are NOT one off situations. It happens time and time again.
Suffice to say all traces of o2 will be wiped from our home, because
they are a disgrace to the world of enterprise.
Eyes open, don't blink... o2 service across the boards is unacceptable
and I would advise all that is thinking of hopping on board to run a
country mile. Sorry, make that a thousand.




--
Ranchero

ive had no probs with my o2 phone bb package, 14mb on BB and simplicity £20
per month for 600mins 1000texs unlimited internet on my phone!
"Ranchero" <Ranchero.46fe460@mobilebanter.co.uk> wrote in message
news:Ranchero.46fe460@mobilebanter.co.uk...
>
> Don't blink... avoid o2 like a twitching man with swine flu, if you want
> any hint of customer care or more than one out of ten service.
> I am a journalist who has had the misfortune of having had a phone
> service and broadband service and all I can say it is the worst
> customer service I could ever have dreamt of.
> I bought a phone from o2 that went faulty and they would do nothing to
> replace, but the manufacturer DID. Without question.
> o2 provided a mobile service after my Genie pay as you go unfortunately
> transferred to them and tried consistently to transfer me to another
> tariff without discussion, and attempted to changed my Wap allowance
> without any communication. The only way I got to keep it is through a
> complaint to the chief exec.
> I got their broadband service and the speed was nowhere near how they
> sold it, and the modem was broken when it arrived.
> Now they are restricting the number of emails any o2 user can send out
> at once to 25... or rather 15 in my case. WITHOUT LETTING ANYONE KNOW.
> No email to users, not even a reference on the website. Too much
> hassle, apparently.
> All according to o2 in the email I have received to "relieve congestion
> in the network". What a load of nonsense!
> And when I complain I get invited to pay for another service that would
> allow me to send more emails. It's all here in black and white...
> unbelievable.
> There is a clear message here.
> But then they were more than happy to communicate when falsely accusing
> me of sending hundreds emails at once... which is the most ridiculous
> nonsense since Mr Idiot became winner of Idiot of the Year competition
> in Idiotland. I have invited them to pay me a visit to see for
> themselves. Funnily enough the invite has not been taken up. Not
> interested in proper investigations.
> And when they get a legitimate complaint, instead of sorting it out,
> they invite you to quit the service. Because they don't want people
> that complain. They don't like having to deal with legitimate trading
> standards moans. They have a dedicated officer.. not surprisingly.
> I have the email dossier which supports everything.... they would make
> me laugh if it was not so serious.
> This is just a taster of what to expect.... it's a file of o2 shame.
> And that is what it is... shameful.
> These are NOT one off situations. It happens time and time again.
> Suffice to say all traces of o2 will be wiped from our home, because
> they are a disgrace to the world of enterprise.
> Eyes open, don't blink... o2 service across the boards is unacceptable
> and I would advise all that is thinking of hopping on board to run a
> country mile. Sorry, make that a thousand.
>
>
>
>
> --
> Ranchero

"Ranchero" <Ranchero.46fe460@mobilebanter.co.uk> wrote in message
news:Ranchero.46fe460@mobilebanter.co.uk...
>
> Don't blink...

For how long?

>avoid o2 like a twitching man with swine flu, if you want
> any hint of customer care or more than one out of ten service.

Why?

> I am a journalist

Really? SO why have you not written an atricle on your isolated experience?
Which paper or magazine do you write for?
Are you actually employed or on the dole just telling lies!

> I am a journalist who has had the misfortune of having had a phone
> service and broadband service and all I can say it is the worst
> customer service I could ever have dreamt of.

Publish your findings through your normal employer perhaps ?

On 2009-06-06 14:38:37 +0100, "Clive" <clive.1@nospam.net> said:

>
> "Ranchero" <Ranchero.46fe460@mobilebanter.co.uk> wrote in message
> news:Ranchero.46fe460@mobilebanter.co.uk...
>>
>> Don't blink...
>
> For how long?
>
>> avoid o2 like a twitching man with swine flu, if you want
>> any hint of customer care or more than one out of ten service.
>
> Why?
>
>> I am a journalist
>
> Really? SO why have you not written an atricle on your isolated experience?
> Which paper or magazine do you write for?
> Are you actually employed or on the dole just telling lies!

Not a very good one based on this post....

"Ranchero" <Ranchero.46fe460@mobilebanter.co.uk> wrote in message news:Ranchero.46fe460@mobilebanter.co.uk...
>
> Don't blink... avoid o2 like a twitching man with swine flu, if you want
> any hint of customer care or more than one out of ten service.
> I am a journalist

I'd find another vocation if I were you!

who has had the misfortune of having had a phone
> service and broadband service and all I can say it is the worst
> customer service I could ever have dreamt of.
> I bought a phone from o2 that went faulty and they would do nothing to
> replace, but the manufacturer DID. Without question.
> o2 provided a mobile service after my Genie pay as you go unfortunately
> transferred to them and tried consistently to transfer me to another
> tariff without discussion, and attempted to changed my Wap allowance
> without any communication. The only way I got to keep it is through a
> complaint to the chief exec.
> I got their broadband service and the speed was nowhere near how they
> sold it, and the modem was broken when it arrived.
> Now they are restricting the number of emails any o2 user can send out
> at once to 25... or rather 15 in my case. WITHOUT LETTING ANYONE KNOW.
> No email to users, not even a reference on the website. Too much
> hassle, apparently.
> All according to o2 in the email I have received to "relieve congestion
> in the network". What a load of nonsense!
> And when I complain I get invited to pay for another service that would
> allow me to send more emails. It's all here in black and white...
> unbelievable.
> There is a clear message here.
> But then they were more than happy to communicate when falsely accusing
> me of sending hundreds emails at once... which is the most ridiculous
> nonsense since Mr Idiot became winner of Idiot of the Year competition
> in Idiotland. I have invited them to pay me a visit to see for
> themselves. Funnily enough the invite has not been taken up. Not
> interested in proper investigations.
> And when they get a legitimate complaint, instead of sorting it out,
> they invite you to quit the service. Because they don't want people
> that complain. They don't like having to deal with legitimate trading
> standards moans. They have a dedicated officer.. not surprisingly.
> I have the email dossier which supports everything.... they would make
> me laugh if it was not so serious.
> This is just a taster of what to expect.... it's a file of o2 shame.
> And that is what it is... shameful.
> These are NOT one off situations. It happens time and time again.
> Suffice to say all traces of o2 will be wiped from our home, because
> they are a disgrace to the world of enterprise.
> Eyes open, don't blink... o2 service across the boards is unacceptable
> and I would advise all that is thinking of hopping on board to run a
> country mile. Sorry, make that a thousand.

Bit OTT don't you think. There are many happy O2 customers. Maybe they just don't like you - understandable really.

> and I would advise all that is thinking of hopping on board to run a
> country mile. Sorry, make that a thousand.
>
so you are not happy with o2 then ? ......

On Sat, 6 Jun 2009 08:54:50 +0100, Ranchero
<Ranchero.46fe460@mobilebanter.co.uk> wrote:

>
>Don't blink... avoid o2 like a twitching man with swine flu, if you want
>any hint of customer care or more than one out of ten service.

I've always found them to be very helpful.

>I am a journalist

No you aren't.