We are aware that there is an issue with the giffgaff network including
but not limited to loss of service. We are aware of this issue, please
do not raise an agent case.
We are investigating the issue and will update you as soon as we have
more information.
I'm afraid that I can't give you any ETAs at the moment, we are still
investigating the issue. We will continue to keep you updated and I will
be sure to post them as soon as we have any news.
We have not identified the source of the issue yet but we have narrowed
it down. We will let you know as soon as we have further information.
We have discovered the cause of this outage is due to a power outage at
one of our suppliers. We do not have an ETA on a resolution, but this
will hopefully resolved soon. They will need to restore power, and then
the engineers (who are already on their way there) will reboot all the
required systems.
We can confirm that this issue will also make your balance and goodybags
show as n/a in your account. You do not need to raise a case about this
either as it will be fixed at the same time.
On 16/03/12 14:24, Beagle wrote:
> As above, no website / calls / texts / balance checks - Nowt.
>
> Anyone any info?
Burst water pipe somewhere (I presume in a data centre) has taken
the power out. Backup systems failed to work. Most (if not all of)
the country affected.
They're in the process of moving servers to another hosting solution.
On Mar 16, 2:38*pm, Andrew Benham <a...@address.invalid> wrote:
> Burst water pipe somewhere (I presume in a data centre) has taken
> the power out. *Backup systems failed to work. *Most (if not all of)
> the country affected.
> They're in the process of moving servers to another hosting solution.
Good luck with that. I have heard terrible things about Giff Gaff.
I'm just glad I'm not too cheap to pay for a decent provider
In message
<4ac699e1-7d84-4d59-8c5c-e70a2301746d@hs8g2000vbb.googlegroups.com>,
White Spirit <wulfgar1976@gmail.com> wrote
>I'm just glad I'm not too cheap to pay for a decent provider
GiffGaff is just O2 operating under a different name.
--
Alan
news2009 {at} admac {dot} myzen {dot} co {dot} uk
On Fri, 16 Mar 2012 16:49:16 +0000, Andy Burns wrote:
> Alan wrote:
>
>> GiffGaff is just O2 operating under a different name.
>
> The network is, but clearly parts of the infrastructure are separate, I
> haven't heard any problems with O2 or their other MVNOs today.
The *radio* network is O2, I'm not sure about the rest of the network.
Clearly at some point GG and O2 traffic (or signalling) diverge.
In message <8bednfe-DYyX8v7SnZ2dnUVZ8lCdnZ2d@brightview.co.uk>, Andy
Burns <usenet.aug2009@adslpipe.co.uk> wrote
>Alan wrote:
>
>> GiffGaff is just O2 operating under a different name.
>
>The network is, but clearly parts of the infrastructure are separate, I
>haven't heard any problems with O2 or their other MVNOs today.
>
Giffgaff staff have previously said that the system cannot differentiate
between O2 and GG users. If GG subscribers have no service then O2
subscribers have no service.
--
Alan
news2009 {at} admac {dot} myzen {dot} co {dot} uk
In message <jjvrfv$9sp$1@speranza.aioe.org>, at 16:58:39 on Fri, 16 Mar
2012, Andrew Benham <adsb@address.invalid> remarked:
>>> GiffGaff is just O2 operating under a different name.
>>
>> The network is, but clearly parts of the infrastructure are separate, I
>> haven't heard any problems with O2 or their other MVNOs today.
>
>The *radio* network is O2, I'm not sure about the rest of the network.
>Clearly at some point GG and O2 traffic (or signalling) diverge.
According to the CV of the chap who designed Giffgaff (now working at
EE) the bits which are separate are: "online shop, customer services,
supply chain, data warehouse and community portal". And somewhere in
there will be what we customers call "billing".
I don't know if they have their own HLR (separate from O2), any
information about that gratefully received.
--
Roland Perry
In message <cJRYgnOzd3YPFwVT@amac.f2s.com>, at 17:25:07 on Fri, 16 Mar
2012, Alan <junk@admac.myzen.co.uk> remarked:
>Giffgaff staff have previously said that the system cannot
>differentiate between O2 and GG users. If GG subscribers have no
>service then O2 subscribers have no service.
Given that they appear to be admitting service is down, that would mean
O2 must be down too... any reports of that?
Seems like an over-simplification to me.
--
Roland Perry
"Alan" <junk@admac.myzen.co.uk> wrote in message
news:cJRYgnOzd3YPFwVT@amac.f2s.com...
: In message <8bednfe-DYyX8v7SnZ2dnUVZ8lCdnZ2d@brightview.co.uk>,
Andy
: Burns <usenet.aug2009@adslpipe.co.uk> wrote
: >Alan wrote:
: >
: >> GiffGaff is just O2 operating under a different name.
: >
: >The network is, but clearly parts of the infrastructure are
separate, I
: >haven't heard any problems with O2 or their other MVNOs today.
: >
:
: Giffgaff staff have previously said that the system cannot
differentiate
: between O2 and GG users. If GG subscribers have no service then
O2
: subscribers have no service.
That can't be right. Daughter & S.I.L are both on o2 (contract)
and have full service today. They live a mile away from me. Other
half (also on GG) is currently 40 miles away and without service.
> In message <8bednfe-DYyX8v7SnZ2dnUVZ8lCdnZ2d@brightview.co.uk>, Andy
> Burns <usenet.aug2009@adslpipe.co.uk> wrote
>>Alan wrote:
>>
>>> GiffGaff is just O2 operating under a different name.
>>
>>The network is, but clearly parts of the infrastructure are separate, I
>>haven't heard any problems with O2 or their other MVNOs today.
>>
>>
> Giffgaff staff have previously said that the system cannot differentiate
> between O2 and GG users. If GG subscribers have no service then O2
> subscribers have no service.
Depends entirely on what Giffgaff staff meant by "the system".
I presume that on the radio link there's nothing to differentiate between
the users, but further upstream there must be - otherwise how do I get
billed by GG and not O2 ?
White Spirit wrote:
> On Mar 16, 2:38 pm, Andrew Benham <a...@address.invalid> wrote:
>
>> Burst water pipe somewhere (I presume in a data centre) has taken
>> the power out. Backup systems failed to work. Most (if not all of)
>> the country affected.
>
>> They're in the process of moving servers to another hosting solution.
>
> Good luck with that. I have heard terrible things about Giff Gaff.
>
> I'm just glad I'm not too cheap to pay for a decent provider
>
I've been using GiffGaff for two years and this afternoon was
the first time i'd lost service (OK now at 18:00)
I hope what ever system upgrade they've made, we get at least
another 2 years before the next outage.
Alan wrote:
> In message <jk00ep$c7o$1@dont-email.me>, Steve Terry
> <gfourwwk@tesco.net> wrote
>
>> I've been using GiffGaff for two years and this afternoon was
>> the first time i'd lost service (OK now at 18:00)
>
> There web side of their service seems to be down more often than it is
> up.
>
It's certainly browser specific. It don't like IE it don't.
Most of it works fine on Firefox, the bits that don't are OK on Chrome
If you want unreliable websites try Oranges or O2
AFAIK Oranges online PAYG registration site after ten years still doesn't
work
and @orange.net email reg site only works when there's a blue moon
Beagle wrote:
> As above, no website / calls / texts / balance checks - Nowt.
> Anyone any info?
> Thanks,
>
I've just received this Email
-------------------------------
You may have experienced loss of service today (Friday 16th March), we're
sorry for the inconvenience this may have caused you.
This was due to a burst water pipe which took out the power at one of our
3rd party suppliers. Engineers have been working on this and have put a fix
in place which we are now monitoring for stability. During the period where
service is restored you may notice that your service is intermittent.
We're continuing to work on this issue and regular updates will be provided
in the community Noticeboard. Additional information is also available via
our Blog where our CEO Mike Fairman has popped up a quick update.
Once we are sure that full and stable service has been restored for all
members we will look at ways to make it up to you.
Again, sorry for the inconvenience.
"Steve Terry" <gfourwwk@tesco.net> wrote in message
news:jk08qv$v53$1@dont-email.me...
: Beagle wrote:
: > As above, no website / calls / texts / balance checks - Nowt.
: > Anyone any info?
: > Thanks,
: >
: I've just received this Email
: -------------------------------
: You may have experienced loss of service today (Friday 16th
March), we're
: sorry for the inconvenience this may have caused you.
:
: This was due to a burst water pipe which took out the power at
one of our
: 3rd party suppliers. Engineers have been working on this and
have put a fix
: in place which we are now monitoring for stability. During the
period where
: service is restored you may notice that your service is
intermittent.
:
: We're continuing to work on this issue and regular updates will
be provided
: in the community Noticeboard. Additional information is also
available via
: our Blog where our CEO Mike Fairman has popped up a quick
update.
:
: Once we are sure that full and stable service has been restored
for all
: members we will look at ways to make it up to you.
: Again, sorry for the inconvenience.
Just had the same email. In all the years I have been with Orange
and Virgin I don't recall them ever apologising unless in
response to a formal letter.
Beagle wrote:
> "Steve Terry" <gfourwwk@tesco.net> wrote in message
> news:jk08qv$v53$1@dont-email.me...
>> Beagle wrote:
>>> As above, no website / calls / texts / balance checks - Nowt.
>>> Anyone any info?
>>> Thanks,
>>>
>> I've just received this Email
>> -------------------------------
>> You may have experienced loss of service today (Friday 16th March),
>> we're sorry for the inconvenience this may have caused you.
>>
>> This was due to a burst water pipe which took out the power at one
>> of our 3rd party suppliers. Engineers have been working on this and
>> have put a fix in place which we are now monitoring for stability.
>> During the period where service is restored you may notice that your
>> service is intermittent.
>>
>> We're continuing to work on this issue and regular updates will be
>> provided in the community Noticeboard. Additional information is
>> also available via our Blog where our CEO Mike Fairman has popped up
>> a quick update.
>>
>> Once we are sure that full and stable service has been restored for
>> all members we will look at ways to make it up to you.
>> Again, sorry for the inconvenience.
>
> Just had the same email. In all the years I have been with Orange
> and Virgin I don't recall them ever apologising unless in
> response to a formal letter.
>
Yes you're lucky if most networks CS even return a phone call!
I'm scratching my head as to what power loss could have caused
such a wide outage only to Giffgaff and not O2, my guess is that
Giffgaff must have their own HLRs and the power lost was to them?
I remember the early days of Orange and some of their HLRs
were as reliable as an 2nd hand Amstrad TV ;-p
Anyway i like the last bit of the email implying we are all due a
loss of service bonus, maybe some call credit?
On 16/03/12 21:33, Steve Terry wrote:
> Beagle wrote:
>> "Steve Terry" <gfourwwk@tesco.net> wrote in message
>> news:jk08qv$v53$1@dont-email.me...
>>> Beagle wrote:
>>>> As above, no website / calls / texts / balance checks - Nowt.
>>>> Anyone any info?
>>>> Thanks,
>>>>
>>> I've just received this Email
>>> -------------------------------
>>> You may have experienced loss of service today (Friday 16th March),
>>> we're sorry for the inconvenience this may have caused you.
>>>
>>> This was due to a burst water pipe which took out the power at one
>>> of our 3rd party suppliers. Engineers have been working on this and
>>> have put a fix in place which we are now monitoring for stability.
>>> During the period where service is restored you may notice that your
>>> service is intermittent.
>>>
>>> We're continuing to work on this issue and regular updates will be
>>> provided in the community Noticeboard. Additional information is
>>> also available via our Blog where our CEO Mike Fairman has popped up
>>> a quick update.
>>>
>>> Once we are sure that full and stable service has been restored for
>>> all members we will look at ways to make it up to you.
>>> Again, sorry for the inconvenience.
>>
>> Just had the same email. In all the years I have been with Orange
>> and Virgin I don't recall them ever apologising unless in
>> response to a formal letter.
>>
> Yes you're lucky if most networks CS even return a phone call!
>
> I'm scratching my head as to what power loss could have caused
> such a wide outage only to Giffgaff and not O2, my guess is that
> Giffgaff must have their own HLRs and the power lost was to them?
But, IIRC, if the HLR fails then your handset can't register with the
network and you see "no network". My handset was happily registered,
just unable to send or receive anything.
Andrew Benham wrote:
> On 16/03/12 21:33, Steve Terry wrote:
>> Beagle wrote:
>>> "Steve Terry" <gfourwwk@tesco.net> wrote in message
>>> news:jk08qv$v53$1@dont-email.me...
<snip>
>> I'm scratching my head as to what power loss could have caused
>> such a wide outage only to Giffgaff and not O2, my guess is that
>> Giffgaff must have their own HLRs and the power lost was to them?
>
> But, IIRC, if the HLR fails then your handset can't register with the
> network and you see "no network". My handset was happily registered,
> just unable to send or receive anything.
>
Mine too.You are right, it can't be the HLR
In message <jk0hae$g7l$1@dont-email.me>, Steve Terry
<gfourwwk@tesco.net> wrote
>Mine too.You are right, it can't be the HLR
>
>I'm sure it'll all come out in the wash
When questioned about GG customers having the call/text service
throttled during peak usage times the staff at GG claimed there was no
way that the system could differentiate between GG and O2 customers. "It
was not technically possible" to block or throttle GG's customers usage
without the same happening to O2 customers.
This outage with GG customers losing all services and O2 customers still
being able to use the masts for calls/texts suggest that selective
throttling/blocking based on you nominal provider of the service is
rather easy to achieve.
--
Alan
news2009 {at} admac {dot} myzen {dot} co {dot} uk
On Fri, 16 Mar 2012 17:25:07 +0000, Alan <junk@admac.myzen.co.uk>
wrote:
>Giffgaff staff have previously said that the system cannot differentiate
>between O2 and GG users. If GG subscribers have no service then O2
>subscribers have no service.
Not true.
We have a Giffgaff SIM and a Tesco SIM, both virtuals on O2. The Tesco
SIM continued to function perfectly yesterday during the Giffgaff
outage.
My brothers O2 PAYG worked perfectly yesterday as well.
> Anyway i like the last bit of the email implying we are all due a
> loss of service bonus, maybe some call credit?
Reminds me that Orange used to credit your account by 1 minute if a call
didn't end cleanly, so I used to end all calls by sliding the battery
back off of my Nokia.
Quite useful when your bundle has only 30 mins in it (or was it 15..?)
On 2012-03-17, Gyp <a@b.c> wrote:
> On 16/03/2012 21:33, Steve Terry wrote:
>
>> Anyway i like the last bit of the email implying we are all due a
>> loss of service bonus, maybe some call credit?
>
> Reminds me that Orange used to credit your account by 1 minute if a call
> didn't end cleanly, so I used to end all calls by sliding the battery
> back off of my Nokia.
>
> Quite useful when your bundle has only 30 mins in it (or was it 15..?)
I distinctly recall their Network Performance Promise requiring that you
call the same number back within 5 minutes. Maybe that's the way they
do it now, for the very reason you describe!
In message <vqm9m7dg2m5vdrebubjl3ap7e53ioqbifl@4ax.com>, Phil W Lee
<phil@lee-family.me.uk> wrote
>
>It certainly doesn't seem to have come out in the rinse
They seem to be deducting random amounts of credit from customer's
accounts now!
--
Alan
news2009 {at} admac {dot} myzen {dot} co {dot} uk
On 17/03/12 07:41, Alan wrote:
> In message <jk0hae$g7l$1@dont-email.me>, Steve Terry
> <gfourwwk@tesco.net> wrote
>
>
>> Mine too.You are right, it can't be the HLR
>>
>> I'm sure it'll all come out in the wash
>
> When questioned about GG customers having the call/text service
> throttled during peak usage times the staff at GG claimed there was no
> way that the system could differentiate between GG and O2 customers. "It
> was not technically possible" to block or throttle GG's customers usage
> without the same happening to O2 customers.
>
> This outage with GG customers losing all services and O2 customers still
> being able to use the masts for calls/texts suggest that selective
> throttling/blocking based on you nominal provider of the service is
> rather easy to achieve.
It depends where one attempts to do it. It would be a piece of cake
for GG to throttle their own customers - essentially that's what
happened on Friday (to an extreme level of throttling). If they did
such throttling, GG customers would be annoyed.
I believe what GG are claiming is that it would be hard to throttle
only GG traffic on the shared O2 network (I won't say it's not possible
because, like Dirk Gently, the word "impossible" is not in my
dictionary).
Here's an fairly crumby analogy:
On the M1 southbound at Watford Gap services http://g.co/maps/b9m46
all the traffic has come either down the M1 or down the M45. If the
Highways Agency wanted to selective throttle at Watford Gap the traffic
which had come down the M45 then it would be extremely difficult -
they'd probably have to do a deep inspection of each vehicle's movements
to discover the vehicles which had come down the M45, and this
inspection would itself delay all traffic.
However if the Highways Agency moved their throttle check to the slip
road bringing the M45 traffic onto the M1 then it would be trivial
to selectively throttle the M45 traffic before it joined the "shared
network" of the M1.
In message <jk4gev$hvo$1@speranza.aioe.org>, Andrew Benham
<adsb@address.invalid> wrote
>they'd probably have to do a deep inspection of each vehicle's movements
>to discover the vehicles which had come down the M45, and this
>inspection would itself delay all traffic.
Don't O2/GG have to do this anyway to check every time that the SIM
being used is active and has credit?
The symptoms of a throttled GG call is a connection to the mast but the
call being terminated between the dialling process and being connected
to the recipient.
--
Alan
news2009 {at} admac {dot} myzen {dot} co {dot} uk
On Fri, 16 Mar 2012 08:22:16 -0700 (PDT), White Spirit
<wulfgar1976@gmail.com> wrote:
>On Mar 16, 2:38*pm, Andrew Benham <a...@address.invalid> wrote:
>
>> Burst water pipe somewhere (I presume in a data centre) has taken
>> the power out. *Backup systems failed to work. *Most (if not all of)
>> the country affected.
>
>> They're in the process of moving servers to another hosting solution.
>
>Good luck with that. I have heard terrible things about Giff Gaff.
>
>I'm just glad I'm not too cheap to pay for a decent provider
Is there a decent provider? They all have their problems although GG
seem to have more than most.
--
(\__/) M.
(='.'=) If a man stands in a forest and no woman is around
(")_(") is he still wrong?
On Fri, 16 Mar 2012 21:04:55 -0000, "Beagle" <barkingmad@all.times>
wrote:
>"Steve Terry" <gfourwwk@tesco.net> wrote in message
>news:jk08qv$v53$1@dont-email.me...
[snip quoted email]
>Just had the same email. In all the years I have been with Orange
>and Virgin I don't recall them ever apologising unless in
>response to a formal letter.
And not even then with Orange.
--
(\__/) M.
(='.'=) If a man stands in a forest and no woman is around
(")_(") is he still wrong?
GiffGaff down yet again? 
Linear Mode
