K750i IMEI Number & Repair

Hi,

A colleague of mine has a K750i Sony Ericsson phone which has developed a
fault.

Unfortunately the phone is only eight months old and he has lost his receipt
! So the retial outlet are currently refusing him any assistance.

Would the network provider, o2 I think, be able to trace his purchase date
from the phones IMEI number ? If so how do we go about getting it on the
screen ? I vaguely remember a code being typed into nokia phones to bring
this information up, and, furthermore, would I be correct in thinking that
consumer law would say that a phone should last for at least twelve months
before developing a fault ?

Any help you can offer is greatly appreciated.

Regards, Kev

On Tue, 17 Apr 2007 15:31:15 +0100, "Kevin Cole"
<kcsoftware@dsl.pipex.com> wrote:

>Hi,
>
>A colleague of mine has a K750i Sony Ericsson phone which has developed a
>fault.
>
>Unfortunately the phone is only eight months old and he has lost his receipt
>! So the retial outlet are currently refusing him any assistance.
>
>Would the network provider, o2 I think, be able to trace his purchase date
>from the phones IMEI number ? If so how do we go about getting it on the
>screen ? I vaguely remember a code being typed into nokia phones to bring
>this information up, and, furthermore, would I be correct in thinking that
>consumer law would say that a phone should last for at least twelve months
>before developing a fault ?
>
>Any help you can offer is greatly appreciated.
>
>Regards, Kev
>
See below re IMEI Number
Did he pay for it by CC or did he provide his CC details to get the
contract .
One or other of the retailer or the Network MUST have the IMEI number
linked to him to show that it was he who bought the phone .
If all else fails then a call or trip to Trading Standards should get
the problem sorted .
Stuart
---------------------------------------------------------------------------------------------------------------
Your phone has a unique IMEI number. Find it behind the battery or
press *#06# and make a note of it. You can give it to the police if
your phone is stolen.
You can even register your IMEI number at www.immobilise.com which
helps the Police all over the country with the problem of street
crime. The details of the owner of the phone are stored in a database
and should your mobile phone be stolen, you can ring one central
number and deactivate the phone.

"Kevin Cole" <kcsoftware@dsl.pipex.com> wrote in message
news:f-2dnQfhVKrCR7nbRVnyvAA@pipex.net...
> Hi,
>
> A colleague of mine has a K750i Sony Ericsson phone which has developed a
> fault.
>
> Unfortunately the phone is only eight months old and he has lost his
> receipt ! So the retial outlet are currently refusing him any assistance.

Had a similar issue with my daughters Motorola a few years ago

>
> Would the network provider, o2 I think, be able to trace his purchase date
> from the phones IMEI number ? If so how do we go about getting it on the
> screen ? I vaguely remember a code being typed into nokia phones to bring
> this information up, and, furthermore, would I be correct in thinking that
> consumer law would say that a phone should last for at least twelve months
> before developing a fault ?

I called Motorola, provided them with the IMEI and they told me when the
phone had been made. This happened to be a month or so before we bought it
and it was now out of warranty. They were good and said to contact the
operator (Orange) to find out whn the sim had been activated. This we did
and Motorola then moved the warranty forward and repaired the phone.

>
> Any help you can offer is greatly appreciated.
>
> Regards, Kev
>

Thanks to all,

My colleague has since returned to o2 and they've sent it off fore free
repair - spot on I think.

regards, Kev


"K3" <k3k6@hotSPAMNOmail.com> wrote in message
news:S37Vh.6625$7D4.4940@newsfe6-win.ntli.net...
>
> "Kevin Cole" <kcsoftware@dsl.pipex.com> wrote in message
> news:f-2dnQfhVKrCR7nbRVnyvAA@pipex.net...
>> Hi,
>>
>> A colleague of mine has a K750i Sony Ericsson phone which has developed a
>> fault.
>>
>> Unfortunately the phone is only eight months old and he has lost his
>> receipt ! So the retial outlet are currently refusing him any
>> assistance.
>
> Had a similar issue with my daughters Motorola a few years ago
>
>>
>> Would the network provider, o2 I think, be able to trace his purchase
>> date from the phones IMEI number ? If so how do we go about getting it
>> on the screen ? I vaguely remember a code being typed into nokia phones
>> to bring this information up, and, furthermore, would I be correct in
>> thinking that consumer law would say that a phone should last for at
>> least twelve months before developing a fault ?
>
> I called Motorola, provided them with the IMEI and they told me when the
> phone had been made. This happened to be a month or so before we bought it
> and it was now out of warranty. They were good and said to contact the
> operator (Orange) to find out whn the sim had been activated. This we did
> and Motorola then moved the warranty forward and repaired the phone.
>
>>
>> Any help you can offer is greatly appreciated.
>>
>> Regards, Kev
>>
>
>

kcsoftware@dsl.pipex.com declared for all the world to hear...
> Hi,
>
> A colleague of mine has a K750i Sony Ericsson phone which has developed a
> fault.
>
> Unfortunately the phone is only eight months old and he has lost his receipt
> ! So the retial outlet are currently refusing him any assistance.
>
> Would the network provider, o2 I think, be able to trace his purchase date
> from the phones IMEI number ?

Yes, probably.

> If so how do we go about getting it on the screen ?

The IMEI? *#06# or just take the phone apart.

> I vaguely remember a code being typed into nokia phones to bring
> this information up, and, furthermore, would I be correct in thinking that
> consumer law would say that a phone should last for at least twelve months
> before developing a fault ?

Sucha law would be impossible to follow. If you mean "should a phone
last more than 12 months" then I would argue yes it should. The law says
that it should last a "reasonable length of time" and "reasonable" is
defined as "what a reasonable person would consider to be reasonable".

> Any help you can offer is greatly appreciated.

How was the phone paid for? If it was on a card it will be on a
statement somewhere.

Why not cut out the middleman and go direct to the manufacturer? Many
phones have special warranty codes which carry the date of manufacture
so a proof of purchase might no be necessary.
--
Regards
Jon