Latest Easymobile/Shimmerbright message

Anyone else had this ...... ?

Dear B,

This e-mail contains information about the closure your account.

You requested to close your account for phone number ***LABEL@ANUMBER*** on
the 14-12-2006.

Your account is currently showing a negative balance of £***BALANCE***.

In view of the fact that your balance is negative, please make a payment via
the website on www.Shimmerbright.com as soon as possible. We are unable to
close your account until a payment has been made.

If you have any questions, please feel free to contact us on 0845 612 4500,
via email or using our on-line Chat facility. The Customer Service team are
available Monday to Friday from 9am to 8pm, excluding Bank Holidays.

Best regards

The Shimmerbright team
Shimmerbright.com

Please note you cannot reply to this email.
Ref: Account Closure Negative Balance/v1.1

--

J B

"J B" <jb@privacy.net> wrote in message
news:503vaiF1e4lj8U1@mid.individual.net...
> Anyone else had this ...... ?


I had one of these from Easymobile.
My account was in credit (with recommendations) and when closed left me with
a debit of just under £2.

I loged in and went to their webchat and they sorted it

Dom

Dominique Reynolds wrote:
> "J B" <jb@privacy.net> wrote in message
> news:503vaiF1e4lj8U1@mid.individual.net...
> > Anyone else had this ...... ?
>
>
> I had one of these from Easymobile.
> My account was in credit (with recommendations) and when closed left me with
> a debit of just under £2.
>
> I loged in and went to their webchat and they sorted it
>
> Dom

Me too, but by phone

The balance was zero just before closure, then an automatic part bonus
withdrawal occurred; they credited it back to zero

Thus spaketh andy:
> Dominique Reynolds wrote:
>> "J B" <jb@privacy.net> wrote in message
>> news:503vaiF1e4lj8U1@mid.individual.net...
>>> Anyone else had this ...... ?
>>
>>
>> I had one of these from Easymobile.
>> My account was in credit (with recommendations) and when closed left
>> me with a debit of just under £2.
>>
>> I loged in and went to their webchat and they sorted it
>>
>> Dom
>
> Me too, but by phone
>
> The balance was zero just before closure, then an automatic part bonus
> withdrawal occurred; they credited it back to zero


Same here, they removed some bonuses and made my accounts negative,
called them up and the too credited both accounts back to £0.


--
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"{{{{{Welcome}}}}}" <bhx___spam@trapped___hotmail.co.uk> wrote in message
news:Rj9nh.25511$k74.7383@text.news.blueyonder.co. uk...
> Same here, they removed some bonuses and made my accounts negative, called
> them up and the too credited both accounts back to £0.

But my message ...
a) doesn't give the number it refers to
b) doesn't give the ammount I 'owe' them

Also, live chat doesn't work for me - prolly a java issue??


--

J B

"J B" <jb@privacy.net> wrote in message
news:504r0bF1drg7oU1@mid.individual.net...
> "{{{{{Welcome}}}}}" <bhx___spam@trapped___hotmail.co.uk> wrote in message
> news:Rj9nh.25511$k74.7383@text.news.blueyonder.co. uk...
>> Same here, they removed some bonuses and made my accounts negative,
>> called them up and the too credited both accounts back to £0.
>
> But my message ...
> a) doesn't give the number it refers to
> b) doesn't give the ammount I 'owe' them
>
> Also, live chat doesn't work for me - prolly a java issue??

Surly you can simply login to the website with each account you have and see
which is in debit?