mobile insurance sent wrong colour replacement?

I recently had to claim for a new mobile under my accidental insurance
cover with 'Policy Administration Services' (Phones4U insurance company)

My original mobile Samsung D500 Black was replaced with a Samsung D500
Silver. I am not very happy because it's a different colour and does not
look so good as the black model. I phoned the insurance company and
basically what they said is that you get what ever colour they have got in
stock and they will not change it for a black version!

So is this correct? or are they fobbing me off?

"Chris Lewis" <nospam@.com> wrote in message
news:M7cHh.31753$OK6.26708@newsfe4-win.ntli.net...
>I recently had to claim for a new mobile under my accidental insurance
>cover with 'Policy Administration Services' (Phones4U insurance company)
>
> My original mobile Samsung D500 Black was replaced with a Samsung D500
> Silver. I am not very happy because it's a different colour and does not
> look so good as the black model. I phoned the insurance company and
> basically what they said is that you get what ever colour they have got in
> stock and they will not change it for a black version!
>
> So is this correct? or are they fobbing me off?

Realise that your sense of self-worth has little to do with the colour of
your phone?

Benedict.

On 6 Mar, 11:20, "Chris Lewis" <nospam@.com> wrote:
> I recently had to claim for a new mobile under my accidental insurance
> cover with 'Policy Administration Services' (Phones4U insurance company)
>
> My original mobile Samsung D500 Black was replaced with a Samsung D500
> Silver. I am not very happy because it's a different colour and does not
> look so good as the black model. I phoned the insurance company and
> basically what they said is that you get what ever colour they have got in
> stock and they will not change it for a black version!
>
> So is this correct? or are they fobbing me off?

Read the T&Cs of your insurance contract. In all liklihood it says
that will replace it will a 'similar' version or use some such wording.

"Chris Lewis" <nospam@.com> wrote in message
news:M7cHh.31753$OK6.26708@newsfe4-win.ntli.net...
>I recently had to claim for a new mobile under my accidental insurance
>cover with 'Policy Administration Services' (Phones4U insurance company)
>
> My original mobile Samsung D500 Black was replaced with a Samsung D500
> Silver. I am not very happy because it's a different colour and does not
> look so good as the black model. I phoned the insurance company and
> basically what they said is that you get what ever colour they have got in
> stock and they will not change it for a black version!

So, dunk the silver phone in a pot of black paint, problem solved,

nospam@.com declared for all the world to hear...
> I recently had to claim for a new mobile under my accidental insurance
> cover with 'Policy Administration Services' (Phones4U insurance company)
>
> My original mobile Samsung D500 Black was replaced with a Samsung D500
> Silver. I am not very happy because it's a different colour and does not
> look so good as the black model. I phoned the insurance company and
> basically what they said is that you get what ever colour they have got in
> stock and they will not change it for a black version!
>
> So is this correct? or are they fobbing me off?

I don't think you can have too much to complain about. The colour of the
phone does not affect it's ability to make calls etc. I think if you
read the small print you would find the words "we reserve the right to
substitute another model of equal or better specification" etc.
--
Regards
Jon