Has anyone else had problems with cash back from mobileshop.com?
I have still not received my 2nd cash-back due Feb 2007, and 3rd cash-
back due early April 2007.
To make it worse, mobileshop.com have increased the waiting time to
get cash-back from 45 days (that says in the agreement) to 60 days,
from the expiry date of the voucher.
I can't talk to a person, apparently their cash-back system is not
visible to customer services! This is ALL mobileshop would say in an
email:
"We are currently experiencing difficulties with making cashback
payments due to a technical problem we've encountered with our in-
house computer systems. We are working hard to resolve this problem
with our technical team.
We anticipate that our cashback payment systems will be operating
normally in the near future when your claim will be processed. At
this time we can not advise on payment dates.
We appreciate your patience and co-operation during this period and
Thank you for emailing the cashback team at Mobileshop.Com.
we will endeavour to keep you informed of developments."
I hope they are not cheating me of the money they owe me, like Farepak
did to their customers..
4/14/2007 10:31:56 AM malkovitchorama@googlemail.com wrote in message
<1176541681.005332.111850@p77g2000hsh.googlegroups .com>
> Has anyone else had problems with cash back from mobileshop.com?
>
> I have still not received my 2nd cash-back due Feb 2007, and 3rd
cash-
> back due early April 2007.
>
> To make it worse, mobileshop.com have increased the waiting time to
> get cash-back from 45 days (that says in the agreement) to 60 days,
> from the expiry date of the voucher.
>
> I can't talk to a person, apparently their cash-back system is not
> visible to customer services! This is ALL mobileshop would say in
an
> email:
> "We are currently experiencing difficulties with making cashback
> payments due to a technical problem we've encountered with our in-
> house computer systems. We are working hard to resolve this
problem
> with our technical team.
>
> We anticipate that our cashback payment systems will be operating
> normally in the near future when your claim will be processed. At
> this time we can not advise on payment dates.
>
> We appreciate your patience and co-operation during this period and
> Thank you for emailing the cashback team at Mobileshop.Com.
>
> we will endeavour to keep you informed of developments."
>
> I hope they are not cheating me of the money they owe me, like
Farepak
> did to their customers..
>
> Malkovitch
I was having problems a month ago but after a few emails I managed to
get my cash back money. They keep saying that they're having problems.
I just think they're slacking.
Kit
On Sat, 14 Apr 2007 10:37:44 +0100, "Kit" <kit@aol.co.uk> wrote:
>4/14/2007 10:31:56 AM
>malkovitchorama@googlemail.com wrote in message
><1176541681.005332.111850@p77g2000hsh.googlegroup s.com>
>
>> Has anyone else had problems with cash back from mobileshop.com?
>>
>> I have still not received my 2nd cash-back due Feb 2007, and 3rd
>cash-
>> back due early April 2007.
>>
>> To make it worse, mobileshop.com have increased the waiting time to
>> get cash-back from 45 days (that says in the agreement) to 60 days,
>> from the expiry date of the voucher.
>>
>> I can't talk to a person, apparently their cash-back system is not
>> visible to customer services! This is ALL mobileshop would say in
>an
>> email:
>> "We are currently experiencing difficulties with making cashback
>> payments due to a technical problem we've encountered with our in-
>> house computer systems. We are working hard to resolve this
>problem
>> with our technical team.
>>
>> We anticipate that our cashback payment systems will be operating
>> normally in the near future when your claim will be processed. At
>> this time we can not advise on payment dates.
>>
>> We appreciate your patience and co-operation during this period and
>> Thank you for emailing the cashback team at Mobileshop.Com.
>>
>> we will endeavour to keep you informed of developments."
>>
>> I hope they are not cheating me of the money they owe me, like
>Farepak
>> did to their customers..
>>
>> Malkovitch
>
>I was having problems a month ago but after a few emails I managed to
>get my cash back money. They keep saying that they're having problems.
> I just think they're slacking.
>Kit
I have had two so far but they do keep to the limit after the expiry
date of the voucher ,presently 60 Days . I'm expecting my third CB on
or around the 12th May and then my Fourth two months after that by
which time I should be elsewhere .
On Sat, 14 Apr 2007 12:29:33 +0100, Stuart B <noone@nowhere.com>
wrote:
>I have had two so far but they do keep to the limit after the expiry
>date of the voucher ,presently 60 Days . I'm expecting my third CB on
>or around the 12th May and then my Fourth two months after that by
>which time I should be elsewhere .
They are not keeping to the 60 days at the moment! Currently 75 days
and "At this time we can not advise on payment dates" for me.
Stuart B wrote:
> On 15 Apr 2007 03:10:24 -0700, malkovitchorama@googlemail.com wrote:
>
>
>>Thanks Kit, Stuart and Bryce for the replies! At least now I can tell
>>myself they will pay..
>>
>>Malkovitch
>
>
> I've just had a look at their cashback comments left by customers .not
> one is a negative comment .They do sound like fake comments .
>
> http://www.mobileshop.com/customerse...k/comments.php
>
> Stuart
Or just heavily censored...
To be perfectly honest, given the basic premise behind cashback claims,
just about any retailer will have some disappointed customers to deal
with. I always thought that the MS cashback comments system had to be
nobbled in some way to prevent putting forward any kind of negative
comments as any similar retailer would have to be mad to allow totally
free speech through such a mechanism.
<malkovitchorama@googlemail.com> wrote in message
news:1176631824.788815.206820@n59g2000hsh.googlegr oups.com...
> Thanks Kit, Stuart and Bryce for the replies! At least now I can tell
> myself they will pay..
>
Hmmm.
Kit was successful - as indeed I was up to the present, overdue
cashbacks, but the patently untrue guff about technical problems with
their computer being to blame, an excuse trotted out for at least a
year, does not encourage optimism.
Has anyone rattled their cage with a County Court claim? I'm not going
to give up £360 without a fight while they're still trading.
On Apr 17, 9:57 pm, "Autolycus" <mar2...@mainbeam.co.uk> wrote:
> Kit was successful - as indeed I was up to the present, overdue
> cashbacks, but the patently untrue guff about technical problems with
> their computer being to blame, an excuse trotted out for at least a
> year, does not encourage optimism.
I've just had the same excuse as this again, 2 weeks after they first
told me they were having problems. However, this time they have
offered me 110% of the value of my cashback on an Argos points card
i.e. my £90 will give me £99 to spend at Argos, and I'd receive it
within 7 days. Now, I'm sure that I could spend £99 at Argos quite
easily but I'd rather have the money. However, it does beg the
question, how can they do this but not pay cash into a bank account?
On 19 Apr 2007 08:32:04 -0700, Chris Leuty <chris.leuty@gmail.com>
wrote:
>On Apr 17, 9:57 pm, "Autolycus" <mar2...@mainbeam.co.uk> wrote:
>
>> Kit was successful - as indeed I was up to the present, overdue
>> cashbacks, but the patently untrue guff about technical problems with
>> their computer being to blame, an excuse trotted out for at least a
>> year, does not encourage optimism.
>
>I've just had the same excuse as this again, 2 weeks after they first
>told me they were having problems. However, this time they have
>offered me 110% of the value of my cashback on an Argos points card
>i.e. my £90 will give me £99 to spend at Argos, and I'd receive it
>within 7 days. Now, I'm sure that I could spend £99 at Argos quite
>easily but I'd rather have the money. However, it does beg the
>question, how can they do this but not pay cash into a bank account?
They've been doing this for months .I had this offered to me last 2
CB's ..Once by a phone call and also by text . Like yourself I'd
rather have the cash ...
Chris Leuty wrote:
> On Apr 17, 9:57 pm, "Autolycus" <mar2...@mainbeam.co.uk> wrote:
>
>
>>Kit was successful - as indeed I was up to the present, overdue
>>cashbacks, but the patently untrue guff about technical problems with
>>their computer being to blame, an excuse trotted out for at least a
>>year, does not encourage optimism.
>
>
> I've just had the same excuse as this again, 2 weeks after they first
> told me they were having problems. However, this time they have
> offered me 110% of the value of my cashback on an Argos points card
> i.e. my £90 will give me £99 to spend at Argos, and I'd receive it
> within 7 days. Now, I'm sure that I could spend £99 at Argos quite
> easily but I'd rather have the money. However, it does beg the
> question, how can they do this but not pay cash into a bank account?
>
They probably have a volume discount on the vouchers which covers the
increase in the amount that they are paying out - however, where they
really gain is in the ability to claim 17.5% VAT back on the
purchase...something which they cannot claim against any cash gift paid
out to customers.
It's exactly the same reason why free gifts have become a popular
alternative with many mobile retailers.
On Apr 19, 4:32 pm, Chris Leuty <chris.le...@gmail.com> wrote:
> On Apr 17, 9:57 pm, "Autolycus" <mar2...@mainbeam.co.uk> wrote:
>
> > Kit was successful - as indeed I was up to the present, overdue
> > cashbacks, but the patently untrue guff about technical problems with
> > their computer being to blame, an excuse trotted out for at least a
> > year, does not encourage optimism.
>
> I've just had the same excuse as this again, 2 weeks after they first
> told me they were having problems. However, this time they have
> offered me 110% of the value of mycashbackon an Argos points card
> i.e. my £90 will give me £99 to spend at Argos, and I'd receive it
> within 7 days. Now, I'm sure that I could spend £99 at Argos quite
> easily but I'd rather have the money. However, it does beg the
> question, how can they do this but not pay cash into a bank account?
Anyone further news on the famous "computer problems" at Mobileshop?
They have now even stopped answering emails asking for an update. My
record has been Voucher 1 bang on time; voucher 2 had to chase once
after turning down the Argos coucher gambit; voucher 3 now 2 weeks
overdue (ie over their new extended-to-60-days-deadline) despite
chasing twice.
How watertight is their cashback contract? Has anyone threatened a
small claims court or putting a solicitor on to them? Or should we
just club together and sent a IT engineer round to them to sort out
their obviously very unreliable computer kit?
On May 2, 10:23 pm, Chris Leuty <n...@leuty.me.uk> wrote:
> If you check their onlinecashbacktracking thingy, there is now a long
> piece (which appeared in the last few days) which states that they've
> solved the computer problem but to be on the safe side they need to
> process each claim manually to ensure that everyone gets the correct
> amount and this backlog will naturally take some time to clear. It
> continues:
>
> "At this point, we cannot provide specific payment dates but can assure
> you that your claim will be paid as soon as the backlog has been
> cleared."
>
Yes I saw this message and had the same thoughts: if they're clear to
send the voucher then they're clear to send the cash.
> Prior to reading this, I had already posted my 4th and final claim by
> special delivery. This is now showing as received today although Royal
> Mail indicates that they received it on Monday. In my accompanying
> letter, I stated that I would issue a county (aka small claims) court
> claim against them if my bank account is not credited with my 3rdcashbackby next Friday (11th). I wonder if this will help speed up the
> manual processing?
Let us know how the small claims threat goes. I'm prepared to do the
same, and follow through (subject to rereading the contract terms).
oh my god, i just claimed my 1st cashback on 1 May. They promised to
give my money back within a couple of months, as usual. I should've
asked for the Argos voucher.
Can we get our money back if they claim bankrupt?
My voucher is C is 60 days late.
If I send compliant email. There is ready made email say they are
trying to fix problem.
My conclusion is that
Mobileshop.com doing fraud
They pay cash back only untill your installment are due. Once you pay
all money they stop.
I was thinking about maybe settling for the Argos vouchers but I had a
look at Ebay to see what the going rate for Argos vouchers was but it
wasn't good - loss of 30% in some cases. Now, buying Argos vouchers,
maybe that's the business to be in.
On Apr 17, 9:57 pm, "Autolycus" <mar2...@mainbeam.co.uk> wrote:
> <malkovitchor...@googlemail.com> wrote in message
>
> news:1176631824.788815.206820@n59g2000hsh.googlegr oups.com...> Thanks Kit, Stuart and Bryce for the replies! At least now I can tell
> > myself they will pay..
>
> Hmmm.
>
> Kit was successful - as indeed I was up to the present, overdue
> cashbacks, but the patently untrue guff about technical problems with
> their computer being to blame, an excuse trotted out for at least a
> year, does not encourage optimism.
>
> Has anyone rattled their cage with a County Court claim? I'm not going
> to give up £360 without a fight while they're still trading.
>
> --
> Kevin Poole
> **Use current month and year to reply (e.g. apr2...@mainbeam.co.uk)***
Same old story for me as all the others on this page. I think we will
have to take them to county court. Just to check 1st whether any one
to date has done this?
mobileshop cash back problems 
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