Re: MoneySavingExpert - pay to receive voicemail when roaming?
On 2 July, 14:25, "J B" <j...@invalid.com> wrote:
> In the latest MSE e mail, there's a bit about roaming charges and that you
> will get charged to *receive* voicemails and then again to listen to them.
>
> I've never been charged to receive a voicemail on my Orange contract
>
> Is he wrong, (which is unusual)?
You usually get charged twice - once to receive the call abroad and
again to divert the call back to your voicemail in the UK when you do
not answer the call so it can be very expensive!
Re: MoneySavingExpert - pay to receive voicemail when roaming?
"King Of Fools" <ToBeTheKingOfFools@googlemail.com> wrote in message
news:6b9f26e2-8b31-47ac-9d4c-bad545075989@c36g2000yqn.googlegroups.com...
> You usually get charged twice - once to receive the call abroad and
> again to divert the call back to your voicemail in the UK when you do
> not answer the call so it can be very expensive!
Re: MoneySavingExpert - pay to receive voicemail when roaming?
In article <7b3qtrF21pb0aU1@mid.individual.net>, jb@invalid.com says...
> In the latest MSE e mail, there's a bit about roaming charges and that you
> will get charged to *receive* voicemails and then again to listen to them.
>
> I've never been charged to receive a voicemail on my Orange contract
>
> Is he wrong, (which is unusual)?
Worth explaining a bit about how voicemail works - basically it's a call
divert. When you divert a call your handset pays for the diverted leg of
the call, but when you're in the UK you don't get charged for diverting
to voicemail.
When you're abroad you do get charged for the diverted leg of the call,
including if it gets diverted to voicemail. Hence a call coming out to
you in France which you divert to voicemail will then go back to the UK,
hence you are getting charged while that call is in progress and the
person is leaving a voicemail message.
If you actually want to listen to that message you make a call back your
voicemail number, which is a UK number, so you pay again.
The lesson here is disable your voicemail service before you leave the
UK.
--
Regards
Jon
Re: MoneySavingExpert - pay to receive voicemail when roaming?
On 2 July, 18:41, Jon <s...@jonparker.plus.com> wrote:
> In article <7b3qtrF21pb0...@mid.individual.net>, j...@invalid.com says...
>
> > In the latest MSE e mail, there's a bit about roaming charges and that you
> > will get charged to *receive* voicemails and then again to listen to them.
>
> > I've never been charged to receive a voicemail on my Orange contract
>
> > Is he wrong, (which is unusual)?
>
> Worth explaining a bit about how voicemail works - basically it's a call
> divert. When you divert a call your handset pays for the diverted leg of
> the call, but when you're in the UK you don't get charged for diverting
> to voicemail.
>
> When you're abroad you do get charged for the diverted leg of the call,
> including if it gets diverted to voicemail. Hence a call coming out to
> you in France which you divert to voicemail will then go back to the UK,
> hence you are getting charged while that call is in progress and the
> person is leaving a voicemail message.
>
> If you actually want to listen to that message you make a call back your
> voicemail number, which is a UK number, so you pay again.
>
> The lesson here is disable your voicemail service before you leave the
> UK.
> --
> Regards
> Jon
Orange and Vodafone don't have the divert charge when abroad. Orange
have never as far as I know, and since Vodafone upgraded their
voicemail systems a year or so ago they too no longer charge.
As for the other networks you pay once for incoming to your handset
and once outgoing to voicemail for each call that diverts.
Re: MoneySavingExpert - pay to receive voicemail when roaming?
King Of Fools <ToBeTheKingOfFools@googlemail.com> wrote:
: You usually get charged twice - once to receive the call abroad and
: again to divert the call back to your voicemail in the UK when you do
: not answer the call so it can be very expensive!
Is this not now an urban myth! Orange (at least) sorted this out years ago
and it just won't happen on their network. I had assmumed that the others
would be the smae!
Re: MoneySavingExpert - pay to receive voicemail when roaming?
Jon <spam@jonparker.plus.com> wrote:
> Worth explaining a bit about how voicemail works - basically it's a call
> divert. When you divert a call your handset pays for the diverted leg of
> the call, but when you're in the UK you don't get charged for diverting
> to voicemail.
How does that work if your handset is switched off? Is the divert
registered at whatever (foreign) network the handset was last seen at?
Or does voicemail when the handset is on (using the handset's settings of
wait-N-rings, divert-straightaway, whatever) differ from when it is off?
Is this state then stored in the network somewhere - at your network, or at
the foreign network? If it's at your network, why can't it just divert
without an international round-trip?
Re: MoneySavingExpert - pay to receive voicemail when roaming?
Hi there, I work for Orange and might be able to help.
You are not charged if a message is left on the Orange answer phone,
however you are charged to retrieve the message. Details of the charges
can be found on www.orange.co.uk/international.
Re: MoneySavingExpert - pay to receive voicemail when roaming?
"Orange Response" <Orange.Response.49425a6@mobilebanter.co.uk> wrote in
message news:Orange.Response.49425a6@mobilebanter.co.uk...
>
> Hi there, I work for Orange and might be able to help.
>
>
It's no good fishing for sympathy
Re: MoneySavingExpert - pay to receive voicemail when roaming?
On 2009-07-03 13:18:25 +0100, Theo Markettos
<theom+news@chiark.greenend.org.uk> said:
> Jon <spam@jonparker.plus.com> wrote:
>> Worth explaining a bit about how voicemail works - basically it's a call
>> divert. When you divert a call your handset pays for the diverted leg of
>> the call, but when you're in the UK you don't get charged for diverting
>> to voicemail.
>
> How does that work if your handset is switched off? Is the divert
> registered at whatever (foreign) network the handset was last seen at?
> Or does voicemail when the handset is on (using the handset's settings of
> wait-N-rings, divert-straightaway, whatever) differ from when it is off?
> Is this state then stored in the network somewhere - at your network, or at
> the foreign network? If it's at your network, why can't it just divert
> without an international round-trip?
>
> Theo
As usual with the mobile telcos, the charges are surrounded in mystery.
Some do, some don't. Maybe they do, maybe they don't. Am I going to
regret this call? Probably.
Re: MoneySavingExpert - pay to receive voicemail when roaming?
"Orange Response" <Orange.Response.49425a6@mobilebanter.co.uk> wrote in
message news:Orange.Response.49425a6@mobilebanter.co.uk...
>
> Hi there, I work for Orange and might be able to help.
>
> You are not charged if a message is left on the Orange answer phone,
> however you are charged to retrieve the message. Details of the charges
> can be found on www.orange.co.uk/international.
Re: MoneySavingExpert - pay to receive voicemail when roaming?
Steve Terry wrote:
>
> "Orange Response" <Orange.Response.49425a6@mobilebanter.co.uk> wrote in
> message news:Orange.Response.49425a6@mobilebanter.co.uk...
> >
> > Hi there, I work for Orange and might be able to help.
> >
> >
> It's no good fishing for sympathy
Re: MoneySavingExpert - pay to receive voicemail when roaming?
"Steve" <me@privacy.net> wrote in message
news:MPG.24b963d51ca90d1e989715@69.16.185.250...
> Steve Terry wrote:
>> "Orange Response" <Orange.Response.49425a6@mobilebanter.co.uk> wrote in
>> message news:Orange.Response.49425a6@mobilebanter.co.uk...
>> >
>> > Hi there, I work for Orange and might be able to help.
>> >
>> It's no good fishing for sympathy
>
> You really don't like Orange, do you? :-)
>
>
I don't like what FT Orange has become, with good reason
Re: MoneySavingExpert - pay to receive voicemail when roaming?
"Steve Terry" <gFOURwwk@tesco.net> wrote in message
news:h2nq79$2so$1@news.albasani.net...
>> You really don't like Orange, do you? :-)
>
> I don't like what FT Orange has become, with good reason
Yes, but as a long time respected member of this group, your constant
'Orange Bashing' is becoming rather boring.
Re: MoneySavingExpert - pay to receive voicemail when roaming?
"J B" <jb@invalid.com> wrote in message
news:7b9apiF21ebtlU1@mid.individual.net...
> "Steve Terry" <gFOURwwk@tesco.net> wrote in message
> news:h2nq79$2so$1@news.albasani.net...
>>> You really don't like Orange, do you? :-)
>>
>> I don't like what FT Orange has become, with good reason
>
> Yes, but as a long time respected member of this group, your constant
> 'Orange Bashing' is becoming rather boring.
>
> IMHO etc!
> J B
>
When FT Orange stops deserving it, then obviously they'll be nothing to bash
Re: MoneySavingExpert - pay to receive voicemail when roaming?
"J B" <jb@invalid.com> wrote in message
news:7b3qtrF21pb0aU1@mid.individual.net...
> In the latest MSE e mail, there's a bit about roaming charges and that you
> will get charged to *receive* voicemails and then again to listen to them.
>
> I've never been charged to receive a voicemail on my Orange contract
>
> Is he wrong, (which is unusual)?
>
>
> --
> J B
Oh yes, the same man that advised people to pay extra for a fixed
electric/gas contract
when people only had to change to a cheaper supplier. The same man who
advised
everyone to invest in a bank in Nigeria...a safe bank to tie up your
savings.
Matryn lewis admitted on breakfast TV he was often wrong in the advice he
give out.
He will base his advice on who his sponsors are and how much he gets. That
might be
why he told everyone to invest in a bank that probably didn't exist, because
he made
money from saying it. The site and advertising he does is a business, it is
not impartial
in any way - but the sheep follow him and will not say a word when he is
wrong.
If you wnt to question what Martyn lewis claims - ask him. You will not
get any
sensible answer if he was paid to give people certain product promotion.
Re: MoneySavingExpert - pay to receive voicemail when roaming?
"Jon" <spam@jonparker.plus.com> wrote in message
news:MPG.24b701c238f064949896e2@news.eternal-september.org...
> In article <7b3qtrF21pb0aU1@mid.individual.net>, jb@invalid.com says...
>> In the latest MSE e mail, there's a bit about roaming charges and that
>> you
>> will get charged to *receive* voicemails and then again to listen to
>> them.
>>
>> I've never been charged to receive a voicemail on my Orange contract
>>
>> Is he wrong, (which is unusual)?
>
> Worth explaining a bit about how voicemail works - basically it's a call
> divert. When you divert a call your handset pays for the diverted leg of
> the call, but when you're in the UK you don't get charged for diverting
> to voicemail.
>
> When you're abroad you do get charged for the diverted leg of the call,
> including if it gets diverted to voicemail. Hence a call coming out to
> you in France which you divert to voicemail will then go back to the UK,
That is completely wrong. The voicemail handling and diversion is handled
in the UK, so when there is no answer abroad, the system in the "UK"
diverts to the "UK" voicemail. If you are claiming a company in France then
charges for the call from the UK to France to be diverted back to the UK
then this is a con. It doesn't work like that !
> hence you are getting charged while that call is in progress and the
> person is leaving a voicemail message.
>
So a company in the UK that can not get any answer abroad is charging
for a call to divert to the UK answering system!
> If you actually want to listen to that message you make a call back your
> voicemail number, which is a UK number, so you pay again.
>
Which makes a nonsense of what you have said already, I am glad you
agree that the voicemail is in the UK.
> The lesson here is disable your voicemail service before you leave the
> UK.
No, the lesson is to learn how it works and how to challenge mobile
companies that attempt this con in order to get money from customers
that (like yourself) do not fully understand what happens.
Re: MoneySavingExpert - pay to receive voicemail when roaming?
On Sun, 5 Jul 2009 19:54:32 +0100, "Clive" <clive.1@nospam.net>
wrote:
>"Jon" <spam@jonparker.plus.com> wrote in message
>news:MPG.24b701c238f064949896e2@news.eternal-september.org...
>>
>> Worth explaining a bit about how voicemail works - basically it's a call
>> divert. When you divert a call your handset pays for the diverted leg of
>> the call, but when you're in the UK you don't get charged for diverting
>> to voicemail.
>>
>> When you're abroad you do get charged for the diverted leg of the call,
>> including if it gets diverted to voicemail. Hence a call coming out to
>> you in France which you divert to voicemail will then go back to the UK,
>
>That is completely wrong. The voicemail handling and diversion is handled
>in the UK, so when there is no answer abroad, the system in the "UK"
>diverts to the "UK" voicemail. If you are claiming a company in France then
>charges for the call from the UK to France to be diverted back to the UK
>then this is a con. It doesn't work like that !
Completely wrong? This is what T-Mobile has to say on the
subject:
<http://www.t-mobile.co.uk/services/going-abroad/using-phones-abroad/set-up-your-phone/>
--
Roger
Re: MoneySavingExpert - pay to receive voicemail when roaming?
On 5 July, 20:33, Roger <inva...@invalid.invalid> wrote:
> On Sun, 5 Jul 2009 19:54:32 +0100, "Clive" <cliv...@nospam.net>
> wrote:
>
>
>
> >"Jon" <s...@jonparker.plus.com> wrote in message
> >news:MPG.24b701c238f064949896e2@news.eternal-september.org...
>
> >> Worth explaining a bit about how voicemail works - basically it's a call
> >> divert. When you divert a call your handset pays for the diverted leg of
> >> the call, but when you're in the UK you don't get charged for diverting
> >> to voicemail.
>
> >> When you're abroad you do get charged for the diverted leg of the call,
> >> including if it gets diverted to voicemail. Hence a call coming out to
> >> you in France which you divert to voicemail will then go back to the UK,
>
> >That is completely wrong. *The voicemail handling and diversion is handled
> >in the UK, so when there is no answer abroad, the system in the "UK"
> >diverts to the "UK" voicemail. *If you are claiming a company in France then
> >charges for the call from the UK to France to be diverted back to the UK
> >then this is a con. *It doesn't work like that !
>
> Completely wrong? This is what T-Mobile has to say on the
> subject:
>
> <http://www.t-mobile.co.uk/services/going-abroad/using-phones-abroad/s...>
> --
> Roger
Clive, your completely wrong.
Both T-Mobile and O2 customers have their own personal voicemail
number (essentially another mobile number). Calls are diverted to
this number free of charge when in the UK but when abroad your charged
to send the call out to the foreign country and once again to call
back to voicemail.
This is not incorrect - the T-Mobile website states it and I know from
experience that on O2 you do get charged.
Orange and Vodafone do things differently in that they don't issue
individual mailbox numbers to their customers.
I'm not 100% sure how Vodafone manage their no charge diverting but if
anyone has rung a Vodafone mobile that's abroad, you'll notice you do
not get the foreign ring. Instead its a slightly higher pitched and
faster UK-style ring. I think that possibly when ringing a Vodafone
you get connected to a gateway as it were, in the UK. That in turn
contacts the mobile abroad (your just hearing a 'fake ring') Then
after x seconds the gateway stops contacting the mobile and transfers
you to voicemail. (If a Vodafone customer has voicemail disabled the
caller hears the foreign ring sound for the country the person is
in). Either way, on or off with Vodafone, no charges.
MoneySavingExpert - pay to receive voicemail when roaming? 
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