Nokia 5500 fault

I've recently (a month ago) got a new Nokia 5500 on orange, and it has an
extremely iritating fault.

Specifically, the answerphone symbol stays on continuously, and "new voice
message on line 1" pops up every time I turn the phone on.

Calling the answerphone reveals that there are no messages.

Orange say that it is a known problem, and that nothing can be done.

They state that as it is more than 14 days old, the 14 day return policy
doesn't apply, and claim that SOGA doesn't apply because the phone works.
The fact that I can't rely on the on-screen info for details of whether I
have an answerphone message or not is, according to the droid, irrelevant.

Suggestions (other than dropping a bomb on Aztec West)?

dave@research-group.co.uk declared for all the world to hear...
> Orange say that it is a known problem, and that nothing can be done.

Call them again, say nothing of the fault. Simply ask them to reset your
voicemail spool symbol. Don't go into detail about you've called up x
times already and that it's a known fault (FWIW I work for Orange and
it's not known to me!). Just say your voicemail icon is stuck "on" and
can they reset it please.
--
Regards
Jon

"Jon" <spam@jonparker.plus.com> wrote in message
news:MPG.205fc5032e545ccd98a803@text.usenet.plus.n et...
> dave@research-group.co.uk declared for all the world to hear...
>> Orange say that it is a known problem, and that nothing can be done.
>
> Call them again, say nothing of the fault. Simply ask them to reset your
> voicemail spool symbol. Don't go into detail about you've called up x
> times already and that it's a known fault (FWIW I work for Orange and
> it's not known to me!). Just say your voicemail icon is stuck "on" and
> can they reset it please.

Already been there, and that didn't fix it.

dave@research-group.co.uk declared for all the world to hear...
> > Call them again, say nothing of the fault. Simply ask them to reset your
> > voicemail spool symbol. Don't go into detail about you've called up x
> > times already and that it's a known fault (FWIW I work for Orange and
> > it's not known to me!). Just say your voicemail icon is stuck "on" and
> > can they reset it please.

> Already been there, and that didn't fix it.

Are you able to try the SIM in a different phone? If the SIM is placed
into another handset and still the spool remains then you almost
certainly have a faulty SIM card.

One other thing you might try would be to make sure the SIM card text
message memory is not full as this could hinder control of the VPS
symbol.
--
Regards
Jon

"Jon" <spam@jonparker.plus.com> wrote in message
news:MPG.20612b03acaeef1098a80a@text.usenet.plus.n et...
> dave@research-group.co.uk declared for all the world to hear...
>> > Call them again, say nothing of the fault. Simply ask them to reset
>> > your
>> > voicemail spool symbol. Don't go into detail about you've called up x
>> > times already and that it's a known fault (FWIW I work for Orange and
>> > it's not known to me!). Just say your voicemail icon is stuck "on" and
>> > can they reset it please.
>
>> Already been there, and that didn't fix it.
>
> Are you able to try the SIM in a different phone? If the SIM is placed
> into another handset and still the spool remains then you almost
> certainly have a faulty SIM card.
>
> One other thing you might try would be to make sure the SIM card text
> message memory is not full as this could hinder control of the VPS
> symbol.

Eventually got rid of it!

The trick apparently is to put the SIM into a non-nokia handset, leave
yourself a VM message, and delete it.

This clears the symbol