I signed up for an 18mth O2 contract last June. It's a basic £17 per
month contract, run of the mill.
My circumstances have changed, and I would like to upgrade my tariff to
nearer £35 per month, but also my handset to an Orbit.
O2 say I can't, that is, I can upgrade my tariff, but not the handset.
I was rather surprised at this. I want to double my spend with them (and
then some) but they aren't prepared to upgrade my handset to something
more appropriate to my needs. Happy to take more money from me, but not
give me a better deal in doing so.
OK, a contract is a contract, but some flexibility wouldn't hurt,
expecially as I have been a customer for a few years now.
I called customer services who were quite terse with me, so whilst
somewhat annoyed, I asked to speak to cancellations. The latter seemed
quite happy for me to buy my way out of the contract. Customer retention
policy seemed nil.
I can't afford to buy my way out as they suggest a figure of £192 is
what I can expect to pay (I don't agree with their maths but...)
Is there any other way around this, save taking out a new contract, that
anyone can suggest?
I'm happy to stay with O2, I just want to upgrade my tariff, *and* my
handset.
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>
> I'm happy to stay with O2, I just want to upgrade my tariff, *and* my
> handset.
>
You took out a heavily subsidised handset and agreed to keep
that handset for a minimum term of 18 months.
It says in your contract that you can put your tariff up if
you wish, but not lower it within a certain number of months.
What you agreed to do is in black and white, whilst I'm no fan
of O2, I totally agree that you shouldn't be able to just get
a new phone because now you've decided that you want to use
the phone more, they still need to claw back the cost of the
first subsidised handset that you've had from them, hence why
you can't just get a new phone anytime you feel like it.
In article <uPqdne5gu_2i5krYnZ2dnUVZ8qbinZ2d@pipex.net>, Charlie
Mitchell
of jm2@charleem.co.uk, felt we'd be interested in the following...
> What you agreed to do is in black and white, whilst I'm no fan
> of O2, I totally agree that you shouldn't be able to just get
> a new phone because now you've decided that you want to use
> the phone more, they still need to claw back the cost of the
> first subsidised handset that you've had from them, hence why
> you can't just get a new phone anytime you feel like it.
oh well, a lesson learned for me then. I'll not sign up for such a long
term contract in future.
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Please post replies to the group.
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On Feb 17, 10:11 pm, Tx2 <this.is.an....@lid.address.u.know.com>
wrote:
> In article <uPqdne5gu_2i5krYnZ2dnUVZ8qbin...@pipex.net>, Charlie
> Mitchell
> of j...@charleem.co.uk, felt we'd be interested in the following...
>
> > What you agreed to do is in black and white, whilst I'm no fan
> > of O2, I totally agree that you shouldn't be able to just get
> > a new phone because now you've decided that you want to use
> > the phone more, they still need to claw back the cost of the
> > first subsidised handset that you've had from them, hence why
> > you can't just get a new phone anytime you feel like it.
>
> oh well, a lesson learned for me then. I'll not sign up for such a long
> term contract in future.
just put the rental up - no new phone, no sulking, no threats to leave
- it really isn't difficult
"Tx2" <this.is.an.inv@lid.address.u.know.com> wrote in message
news:MPG.20418de8c0f965bc9896c5@News.Individual.NE T...
> In article <uPqdne5gu_2i5krYnZ2dnUVZ8qbinZ2d@pipex.net>, Charlie
> Mitchell
> of jm2@charleem.co.uk, felt we'd be interested in the following...
>
>
>
>> What you agreed to do is in black and white, whilst I'm no fan
>> of O2, I totally agree that you shouldn't be able to just get
>> a new phone because now you've decided that you want to use
>> the phone more, they still need to claw back the cost of the
>> first subsidised handset that you've had from them, hence why
>> you can't just get a new phone anytime you feel like it.
>
> oh well, a lesson learned for me then. I'll not sign up for such a long
> term contract in future.
>
>
18 months - not that long surely. Leaving out loan phones, mine have
lasted: -
Phone 1 - few months replaced under warranty
Phone 2 - many years; now in Science & Industry Museum
Phone 3 - several years failed due to water ingress
Phone 4 - ~2000 still working as back up / holiday phone.
Phone 5 - ~2001 (unsolicited free upgrade) - still working although getting
tired
On Feb 18, 2:21 pm, "Hays" <hay...@madasafish.com> wrote:
> Drop your existing contract to O2's lowest offering (I think about £7.50)
>
> Take out a new contract with O2 for an orbit. You can get it free for £35
> over 12 months from O2 shops (they also give you £30 for ANY old phone)
>
> If your number is really important to you, just swap the sims from old to
> new handset
>
> It's about your cheapest option
>
> The orbit is excellent and you won't regret it
>
> Hays
The contract is 6 or 7 months old, so can't be downrated yet. In any
case, the lowest tariff will be probably be about £10 more than you
reckon, so the new phone would effectively cost about £200
The number is on the SIM not the phone, so most outgoing calls would
be on the new number
"Tx2" <this.is.an.inv@lid.address.u.know.com> wrote in message
news:MPG.204189a6a1126ed59896c4@News.Individual.NE T...
I signed up for an 18mth O2 contract last June. It's a basic £17 per
month contract, run of the mill.
My circumstances have changed, and I would like to upgrade my tariff to
nearer £35 per month, but also my handset to an Orbit.
O2 say I can't, that is, I can upgrade my tariff, but not the handset.
I was rather surprised at this. I want to double my spend with them (and
then some) but they aren't prepared to upgrade my handset to something
more appropriate to my needs. Happy to take more money from me, but not
give me a better deal in doing so.
OK, a contract is a contract, but some flexibility wouldn't hurt,
expecially as I have been a customer for a few years now.
I called customer services who were quite terse with me, so whilst
somewhat annoyed, I asked to speak to cancellations. The latter seemed
quite happy for me to buy my way out of the contract. Customer retention
policy seemed nil.
I can't afford to buy my way out as they suggest a figure of £192 is
what I can expect to pay (I don't agree with their maths but...)
Is there any other way around this, save taking out a new contract, that
anyone can suggest?
I'm happy to stay with O2, I just want to upgrade my tariff, *and* my
handset.
--
Change to the new plan AND pay the upgrade fee, which might be what you are
really asking how to avoid.
That is the only way around it as you can't afford to buy your way out of a
contract or take a new one.
On 18 Feb, 16:57, "Dev" <d...@audiospecialists.net> wrote:
> "Tx2" <this.is.an....@lid.address.u.know.com> wrote in message
>
> news:MPG.204189a6a1126ed59896c4@News.Individual.NE T...
>
> I signed up for an 18mthO2contract last June. It's a basic £17 per
> month contract, run of the mill.
>
> My circumstances have changed, and I would like to upgrade my tariff to
> nearer £35 per month, but also my handset to anOrbit.
>
> O2say I can't, that is, I can upgrade my tariff, but not the handset.
>
> I was rather surprised at this. I want to double my spend with them (and
> then some) but they aren't prepared to upgrade my handset to something
> more appropriate to my needs. Happy to take more money from me, but not
> give me a better deal in doing so.
>
> OK, a contract is a contract, but some flexibility wouldn't hurt,
> expecially as I have been a customer for a few years now.
>
> I called customer services who were quite terse with me, so whilst
> somewhat annoyed, I asked to speak to cancellations. The latter seemed
> quite happy for me to buy my way out of the contract. Customer retention
> policy seemed nil.
>
> I can't afford to buy my way out as they suggest a figure of £192 is
> what I can expect to pay (I don't agree with their maths but...)
>
> Is there any other way around this, save taking out a new contract, that
> anyone can suggest?
>
> I'm happy to stay withO2, I just want to upgrade my tariff, *and* my
> handset.
>
> --
> Change to the new plan AND pay the upgrade fee, which might be what you are
> really asking how to avoid.
> That is the only way around it as you can't afford to buy your way out ofa
> contract or take a new one.
I have an O2 and get a free handset upgrade every renewal. So,
similarly to you, I can't upgrade the phone, well a free upgrade,
until my annual renewal is up. Guess it is the same for you, if you
could wait until the 18 months are up they will upgrade contract and
give you a free phone (I got the Orbit)
O2 contract - anyway round this? 
Linear Mode
