O2 Customer service

As part of my college course i am studying customer care. There are
around 20 people in my class and we have been discussing examples of
bad customer care. O2 were mentioned by a few people for their bad
customer service regarding their contract phones.

One girl in my class when wanting to cancel her contract was told that
she had signed up to an 18 month contract when it was only supposed to
be a 12 monthe contract. Others found staff to be rude and
unhelpfull!!

Anyway suppose to be that the average person who has a bad service
experience tells at least nine others about it, and people who have a
good experience only tell 3 or four others.

"J C" <j-ryan-clark@hotmail.co.uk> wrote in message
news:1176644609.358383.303430@l77g2000hsb.googlegr oups.com...
> As part of my college course i am studying customer care. There are
> around 20 people in my class and we have been discussing examples of
> bad customer care. O2 were mentioned by a few people for their bad
> customer service regarding their contract phones.
>
> One girl in my class when wanting to cancel her contract was told that
> she had signed up to an 18 month contract when it was only supposed to
> be a 12 monthe contract. Others found staff to be rude and
> unhelpfull!!
>
> Anyway suppose to be that the average person who has a bad service
> experience tells at least nine others about it, and people who have a
> good experience only tell 3 or four others.
>

well you done good then cos you just told well over 1,000,000 something they
already knew.