I'm on the Anytime 50 tariff, however i'm being charged for calls to
certain mobile networks that should come under my allowance: virgin
mobile - 07905 816 xxx, and 07917 565 xxx - which I think is T-Mobile.
This happened last month, and I phoned up CS and they credited the
difference to my account, but I don't really want to have to do this
every month
Is there a customer services email address that actually works? Has
anyone else had this problem?
--
Chris
On Sat, 09 Dec 2006 13:46:04 GMT, Chris
<news0506nospam@blueyonder.co.uk> wrote:
>I'm on the Anytime 50 tariff, however i'm being charged for calls to
>certain mobile networks that should come under my allowance: virgin
>mobile - 07905 816 xxx, and 07917 565 xxx - which I think is T-Mobile.
>
>This happened last month, and I phoned up CS and they credited the
>difference to my account, but I don't really want to have to do this
>every month
>
>Is there a customer services email address that actually works? Has
>anyone else had this problem?
I thought the Anytime tariff was only anytime to O2 or landlines only,
not any network.... So they were correct in charging you as those
calls were to non-O2 mobiles. The CS bod probably didn't know this
tariff properly and so recredited your account.
In message <1a1mn2do89pumg6pso8tgeomf4cvqs7cbe@4ax.com>, Simon
<who?me@email.com> writes
>On Sat, 09 Dec 2006 13:46:04 GMT, Chris
><news0506nospam@blueyonder.co.uk> wrote:
>
>>I'm on the Anytime 50 tariff, however i'm being charged for calls to
>>certain mobile networks that should come under my allowance: virgin
>>mobile - 07905 816 xxx, and 07917 565 xxx - which I think is T-Mobile.
>>
>>This happened last month, and I phoned up CS and they credited the
>>difference to my account, but I don't really want to have to do this
>>every month
>>
>>Is there a customer services email address that actually works? Has
>>anyone else had this problem?
>
>
>I thought the Anytime tariff was only anytime to O2 or landlines only,
>not any network.... So they were correct in charging you as those
>calls were to non-O2 mobiles. The CS bod probably didn't know this
>tariff properly and so recredited your account.
Possibly, however calls to a Vodafone number were marked as free - 07900
900 xxx
In message <1a1mn2do89pumg6pso8tgeomf4cvqs7cbe@4ax.com>, Simon
<who?me@email.com> writes
>On Sat, 09 Dec 2006 13:46:04 GMT, Chris
><news0506nospam@blueyonder.co.uk> wrote:
>
>>I'm on the Anytime 50 tariff, however i'm being charged for calls to
>>certain mobile networks that should come under my allowance: virgin
>>mobile - 07905 816 xxx, and 07917 565 xxx - which I think is T-Mobile.
>>
>>This happened last month, and I phoned up CS and they credited the
>>difference to my account, but I don't really want to have to do this
>>every month
>>
>>Is there a customer services email address that actually works? Has
>>anyone else had this problem?
>
>
>I thought the Anytime tariff was only anytime to O2 or landlines only,
>not any network.... So they were correct in charging you as those
>calls were to non-O2 mobiles. The CS bod probably didn't know this
>tariff properly and so recredited your account.
Hmm, I've checked and it appears you are indeed right, I guess i'll need
to be careful who I call from now on )
--
Chris
> I thought the Anytime tariff was only anytime to O2 or landlines only,
> not any network.... So they were correct in charging you as those
> calls were to non-O2 mobiles. The CS bod probably didn't know this
> tariff properly and so recredited your account.
I wonder how all this hangs together now, given number portability means
you can no longer guess which network you're calling...
On Sat, 9 Dec 2006 23:33:17 -0000, Colin Wilson <void@btinternet.com>
wrote:
>> I thought the Anytime tariff was only anytime to O2 or landlines only,
>> not any network.... So they were correct in charging you as those
>> calls were to non-O2 mobiles. The CS bod probably didn't know this
>> tariff properly and so recredited your account.
>
>I wonder how all this hangs together now, given number portability means
>you can no longer guess which network you're calling...
I have a PUFFL off peak. You can only call geo landlines, 0870,0845,
0808,0800 and O2 mobiles as inclusive. ALL other numbers are charged
as off-net or at some inflated charge.
Chris wrote:
> In message <1a1mn2do89pumg6pso8tgeomf4cvqs7cbe@4ax.com>, Simon
> <who?me@email.com> writes
> >On Sat, 09 Dec 2006 13:46:04 GMT, Chris
> ><news0506nospam@blueyonder.co.uk> wrote:
> >
> >>I'm on the Anytime 50 tariff, however i'm being charged for calls to
> >>certain mobile networks that should come under my allowance: virgin
> >>mobile - 07905 816 xxx, and 07917 565 xxx - which I think is T-Mobile.
> >>
> >>This happened last month, and I phoned up CS and they credited the
> >>difference to my account, but I don't really want to have to do this
> >>every month
> >>
> >>Is there a customer services email address that actually works? Has
> >>anyone else had this problem?
> >
> >
> >I thought the Anytime tariff was only anytime to O2 or landlines only,
> >not any network.... So they were correct in charging you as those
> >calls were to non-O2 mobiles. The CS bod probably didn't know this
> >tariff properly and so recredited your account.
>
> Hmm, I've checked and it appears you are indeed right, I guess i'll need
> to be careful who I call from now on )
But you could use 0844 callthrough numbers to reach Uk mobiles - look
for discountdial, phonecheap, or 0844calls
O2 - Pay Upfront for Life problems 
)
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