One to avoid: Need advice on a cashback from Carphone Warehouse.

In article <1165236715.491972.107470@80g2000cwy.googlegroups. com>, OM
<om.newsgroup@gmail.com> writes

>I would add that having done further investigation I know this is a
>typical scam: they will do they're utmost best to delay and put you off
>and do everything possible not to give you your money.

My work colleague is in precisely the same situation with CPW

She was promised a £175 cashback to be paid immediately after she signed
the 18-month contract. This involved an upgrade to a 02 phone she
already had on contract with CPW

It turns out the salesperson (who CPW claims no longer works for them)
deliberately lied to her about the cashback.
--
Mr X

"Mr X" <me@privacy.net> wrote in message
news:u6TXrYAyyQeFFwYE@privacy.net...
> In article <1165236715.491972.107470@80g2000cwy.googlegroups. com>, OM
> <om.newsgroup@gmail.com> writes
>
>>I would add that having done further investigation I know this is a
>>typical scam: they will do they're utmost best to delay and put you off
>>and do everything possible not to give you your money.
>
> My work colleague is in precisely the same situation with CPW
>
> She was promised a £175 cashback to be paid immediately after she signed
> the 18-month contract. This involved an upgrade to a 02 phone she
> already had on contract with CPW
>
> It turns out the salesperson (who CPW claims no longer works for them)
> deliberately lied to her about the cashback.
> --
> Mr X

Even though the sales person has now left the company, he was still
representing the company when he sold your colleague the contract. Legally
you still have some redress from the company.

ABC wrote:

> "Mr X" <me@privacy.net> wrote in message
> news:u6TXrYAyyQeFFwYE@privacy.net...
>>
>>She was promised a £175 cashback to be paid immediately after she signed
>>the 18-month contract. This involved an upgrade to a 02 phone she
>>already had on contract with CPW
>>
>>It turns out the salesperson (who CPW claims no longer works for them)
>>deliberately lied to her about the cashback.

>
> Even though the sales person has now left the company, he was still
> representing the company when he sold your colleague the contract. Legally
> you still have some redress from the company.
>
>

Ah...but it would no doubt require proof that the customer was offered
the cashback - if the offer was given verbally in-store then it's simply
a case of one person's word against another - unfortunately not the
strongest of cases.

It's a very long shot but...if you can get hold of the ex-employee's
address/phone number (very difficult, but not impossible to obtain if
you're resourceful enough) you might find that he/she's willing to
provide a witness statement in your favour. If CPW is then shown a copy
of the witness statement they may just pay up on the basis that
preparing a case to discredit the witness and defending the claim in
court would likely cost more in legal fees than the customer is claiming.

Alternatively...a few discreet enquiries by a friend in-store (or over
the phone) may well find that the ex-employee in question isn't actually
an ex-employee afterall, at which point you might be able to embarrass
CPW into making a "gesture of goodwill" as you then have witness-backed
proof that they are prepared to lie to cover their backs, at which point
(all else being equal) your word would be considered better than theirs
in court.

Just a few thoughts from a non-lawyer...no doubt the lawyers reading
this thread will have something to add to this...

Reestit Mutton
--
http://www.reestitmutton.co.uk
contract mobile phone price comparison made simple
Reestit Mutton would like to wish everyone a Merry Christmas!

In article <45796c37$0$8753$ed2619ec@ptn-nntp-reader02.plus.net>,
Reestit Mutton <NOBODY@NOWHERE.IN.PARTICULAR> writes

>ABC wrote:
>
>> "Mr X" <me@privacy.net> wrote in message
>> news:u6TXrYAyyQeFFwYE@privacy.net...
>>>
>>>She was promised a £175 cashback to be paid immediately after she signed
>>>the 18-month contract. This involved an upgrade to a 02 phone she
>>>already had on contract with CPW
>>>
>>>It turns out the salesperson (who CPW claims no longer works for them)
>>>deliberately lied to her about the cashback.
>
>>
>> Even though the sales person has now left the company, he was still
>> representing the company when he sold your colleague the contract. Legally
>> you still have some redress from the company.
>>
>>
>
>Ah...but it would no doubt require proof that the customer was offered
>the cashback - if the offer was given verbally in-store then it's simply
>a case of one person's word against another - unfortunately not the
>strongest of cases.

Yes, you are quite right.

In the case of my colleague, CPW said they would look through their tape
of the conversation and get back to her.

Eventually they gave her a reference number and promised her a £175
cheque would be in the post...
--
Mr X

In article <elbbvp$12$1@nntp0.reith.bbc.co.uk>, ABC <simonbray@nospamema
il.afraid.org> writes

>Even though the sales person has now left the company, he was still
>representing the company when he sold your colleague the contract. Legally
>you still have some redress from the company.

Yes, thanks for that. I mentioned it in case the OP was told the same...
--
Mr X