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  #1 (permalink)  
Old 01-07-2007, 10:24 PM
halfanorange
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Default Orange - completely incompetent?

I signed up for an Orange contract and moved house the month after. I
phoned Orange to let them know my new address.

I got my next bill about 2 weeks after the statement date, probably
because it looked like the address had been typed in by a trained
monkey, it was a wonder it reached me. I tried to phone Orange to
change it but after 15 minutes of holding decided it would be easier
just to write a letter telling them my new address. With me being
anxious to get my bill for a cashback claim yesterday I phoned to check
and my address hadn't been changed. So, I gave them the proper address,
and read everything phonetically, the tubbie confirmed it. I've just
registered online and low and behold it's still the same f*ing address!
How can a company be so incompetent?


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  #2 (permalink)  
Old 01-07-2007, 11:32 PM
David R
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Default Re: Orange - completely incompetent?

"halfanorange" <halfanorange@gmail.com> wrote in message
news:1168208667.351682.311560@11g2000cwr.googlegro ups.com...
>I signed up for an Orange contract and moved house the month after. I
> phoned Orange to let them know my new address.
>
> I got my next bill about 2 weeks after the statement date, probably
> because it looked like the address had been typed in by a trained
> monkey, it was a wonder it reached me. I tried to phone Orange to
> change it but after 15 minutes of holding decided it would be easier
> just to write a letter telling them my new address. With me being
> anxious to get my bill for a cashback claim yesterday I phoned to check
> and my address hadn't been changed. So, I gave them the proper address,
> and read everything phonetically, the tubbie confirmed it. I've just
> registered online and low and behold it's still the same f*ing address!
> How can a company be so incompetent?


Database replication issue; as opposed to employing 'monkeys'?

Incidentally, why is it 'monkeys', and not 'monkies', as with other
pluralisations?



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  #3 (permalink)  
Old 01-08-2007, 12:51 AM
robertharvey@my-deja.com
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Default Re: Orange - completely incompetent?

David R wrote:
> Incidentally, why is it 'monkeys', and not 'monkies', as with other
> pluralisations?


The rule is "nouns (except proper nouns) ending in a y preceded by a
consonant replace -y with -ies. Others take the regular -s plural".
In as far as there is a rule. The "proper noun" exception is not
widely understood.

So, monkey ends in (vowel)(y) and does not qualify for -ies. If it
did, then you would have three vowels in a row and it would be
difficult to guess how it should be pronounced.

ferry -> ferries
(there are three ferries on the route)
Mary -> Marys
(there are three generations of Marys in my family)
Donkey -> Donkeys
(there are three generations of Donkeys in my family, but we don't
talk about it)

Of course,
Handkerchief -> Handkerchiefs
Hanky -> Hankies.


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  #4 (permalink)  
Old 01-08-2007, 10:06 AM
David Hearn
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Default Re: Orange - completely incompetent?

halfanorange wrote:
> I signed up for an Orange contract and moved house the month after. I
> phoned Orange to let them know my new address.
>
> I got my next bill about 2 weeks after the statement date, probably
> because it looked like the address had been typed in by a trained
> monkey, it was a wonder it reached me. I tried to phone Orange to
> change it but after 15 minutes of holding decided it would be easier
> just to write a letter telling them my new address. With me being
> anxious to get my bill for a cashback claim yesterday I phoned to check
> and my address hadn't been changed. So, I gave them the proper address,
> and read everything phonetically, the tubbie confirmed it. I've just
> registered online and low and behold it's still the same f*ing address!
> How can a company be so incompetent?


I remember seeing a "Change my address" slip on the back of my Orange
bills in the past - used that to change my address. No idea if they
still have them now.

D

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  #5 (permalink)  
Old 01-08-2007, 02:39 PM
Paul Harris
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Default Re: Orange - completely incompetent?

In message <1168217496.555793.198740@v33g2000cwv.googlegroups .com>,
robertharvey@my-deja.com writes
>
>Of course,
>Handkerchief -> Handkerchiefs


Totally OT but just to confuse one can alternatively use handkerchieves
now back to Mobiles....
--
Paul Harris

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  #6 (permalink)  
Old 01-08-2007, 03:18 PM
Ivor Jones
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Default Re: Orange - completely incompetent?



"Paul Harris" <nospam@127.0.0.1> wrote in message
news:rHGT7d7ZeloFFw7w@zen50073.zen.co.uk
> In message
> <1168217496.555793.198740@v33g2000cwv.googlegroups .com>,
> robertharvey@my-deja.com writes
> >
> > Of course,
> > Handkerchief -> Handkerchiefs

>
> Totally OT but just to confuse one can alternatively use
> handkerchieves now back to Mobiles....


And roofs was originally rooves. Not to mention knives/knifes...

Ivor



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  #7 (permalink)  
Old 01-08-2007, 03:43 PM
halfanorange
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Default Re: Orange - completely incompetent?


David Hearn wrote:

> halfanorange wrote:
> > I signed up for an Orange contract and moved house the month after. I
> > phoned Orange to let them know my new address.
> >
> > I got my next bill about 2 weeks after the statement date, probably
> > because it looked like the address had been typed in by a trained
> > monkey, it was a wonder it reached me. I tried to phone Orange to
> > change it but after 15 minutes of holding decided it would be easier
> > just to write a letter telling them my new address. With me being
> > anxious to get my bill for a cashback claim yesterday I phoned to check
> > and my address hadn't been changed. So, I gave them the proper address,
> > and read everything phonetically, the tubbie confirmed it. I've just
> > registered online and low and behold it's still the same f*ing address!
> > How can a company be so incompetent?

>
> I remember seeing a "Change my address" slip on the back of my Orange
> bills in the past - used that to change my address. No idea if they
> still have them now.


They do, I wanted to keep my bill intact so I just printed a letter and
sent it to the same address that's on the slip.


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  #8 (permalink)  
Old 01-08-2007, 05:01 PM
J B
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Default Re: Orange - completely incompetent?

"David Hearn" <dave@NOswampieSPAM.org.uk> wrote in message
news:50ejcfF1eepgiU1@mid.individual.net...

> I remember seeing a "Change my address" slip on the back of my Orange
> bills in the past - used that to change my address.


Can't you do it 'on-line'?


--

J B



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  #9 (permalink)  
Old 01-08-2007, 07:57 PM
Jon
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Default Re: Orange - completely incompetent?

halfanorange@gmail.com declared for all the world to hear...
> I signed up for an Orange contract and moved house the month after. I
> phoned Orange to let them know my new address.
>
> I got my next bill about 2 weeks after the statement date, probably
> because it looked like the address had been typed in by a trained
> monkey, it was a wonder it reached me. I tried to phone Orange to
> change it but after 15 minutes of holding decided it would be easier
> just to write a letter telling them my new address. With me being
> anxious to get my bill for a cashback claim yesterday I phoned to check
> and my address hadn't been changed. So, I gave them the proper address,
> and read everything phonetically, the tubbie confirmed it. I've just
> registered online and low and behold it's still the same f*ing address!
> How can a company be so incompetent?


The online billing system will show you images of your bill, so if you
had a bill with a certain address printed on it, changing your address
retrospectively will not affect what the bill comes out like.
--
Regards
Jon

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  #10 (permalink)  
Old 01-08-2007, 08:45 PM
robertharvey@my-deja.com
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Default Re: Orange - completely incompetent?

Ivor Jones wrote:

> And roofs was originally rooves. Not to mention knives/knifes...


When I was a young man rural Lincolnshire still used shoe -> shoen
(like dutch, or olde englishe), trouser -> trouseren (although /all/
trousers are plural, for some reason).

Now the only -en plural left in english seems to be child -> childeren
(via childer, the old form of the singular)


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  #11 (permalink)  
Old 01-09-2007, 11:39 PM
David R
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Default Re: Orange - completely incompetent?

"J B" <jb@privacy.net> wrote in message
news:50fbn7F1f1pgsU1@mid.individual.net...
> "David Hearn" <dave@NOswampieSPAM.org.uk> wrote in message
> news:50ejcfF1eepgiU1@mid.individual.net...
>
>> I remember seeing a "Change my address" slip on the back of my Orange
>> bills in the past - used that to change my address.

>
> Can't you do it 'on-line'?


Try all those internets.



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  #12 (permalink)  
Old 01-10-2007, 11:49 AM
J B
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Posts: n/a
Default Re: Orange - completely incompetent?

"David R" <david_r@ntlworld.com> wrote in message
news:zIVoh.47854$Qa6.10696@newsfe6-gui.ntli.net...
> "J B" <jb@privacy.net> wrote in message
> news:50fbn7F1f1pgsU1@mid.individual.net...
>> "David Hearn" <dave@NOswampieSPAM.org.uk> wrote in message
>> news:50ejcfF1eepgiU1@mid.individual.net...
>>
>>> I remember seeing a "Change my address" slip on the back of my Orange
>>> bills in the past - used that to change my address.

>>
>> Can't you do it 'on-line'?

>
> Try all those internets.


Que?


--

J B



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