Orange good customer service

Been with Orange for a while but was thinking of moving elsewhere so I had a
rather pleasant experience when ringing them last night.

Presently on £30 200 mins + Unlimited texts + 200 mins for life (from
previous contract) + £8 30 Mb Data bundle. I noticed that Orange are now
offering a £7.50 250 Mb bundle.

Ran them up and a 'offshore' call centre answered. When I asked for the
bundle the nice lady said that she could do better than that. She offered me
600 mins + Unlimited Texts + Unlimited internet (prob 250 Mb limit) + 200
mins for life for £30.

Now if that isn't a bargain I don't know what is!!!!

I know many have been quick to knock Orange but that phone call showed that
all is not lost......!

Tim

"Tim Rogers" <nospam@sapm.net> wrote in message
news:6e767rF5o2q0U1@mid.individual.net...
> Been with Orange for a while but was thinking of moving elsewhere so I had
> a rather pleasant experience when ringing them last night.
>
> Presently on £30 200 mins + Unlimited texts + 200 mins for life (from
> previous contract) + £8 30 Mb Data bundle. I noticed that Orange are now
> offering a £7.50 250 Mb bundle.
>
> Ran them up and a 'offshore' call centre answered. When I asked for the
> bundle the nice lady said that she could do better than that. She offered
> me 600 mins + Unlimited Texts + Unlimited internet (prob 250 Mb limit) +
> 200 mins for life for £30.
> Now if that isn't a bargain I don't know what is!!!!
> I know many have been quick to knock Orange but that phone call showed
> that all is not lost......!
> Tim
>
Their churn is so bad they are getting desperate to stop customers leaving

Steve Terry

"Tim Rogers" <nospam@sapm.net> wrote in message
news:6e767rF5o2q0U1@mid.individual.net...
> Been with Orange for a while but was thinking of moving elsewhere so I had
> a rather pleasant experience when ringing them last night.
>
> Presently on £30 200 mins + Unlimited texts + 200 mins for life (from
> previous contract) + £8 30 Mb Data bundle. I noticed that Orange are now
> offering a £7.50 250 Mb bundle.
>
> Ran them up and a 'offshore' call centre answered. When I asked for the
> bundle the nice lady said that she could do better than that. She offered
> me 600 mins + Unlimited Texts + Unlimited internet (prob 250 Mb limit) +
> 200 mins for life for £30.
>
> Now if that isn't a bargain I don't know what is!!!!
>
> I know many have been quick to knock Orange but that phone call showed
> that all is not lost......!

Don't get too excited. I wouldn't class throwing everything at a customer to
keep them as an example of good customer service. It's just desperation.

On Thu, 17 Jul 2008 08:41:59 +0100, "Jack Torrence"
<room217[at]overlook.freeserve.co.uk> wrote:

>"Tim Rogers" <nospam@sapm.net> wrote in message
>news:6e767rF5o2q0U1@mid.individual.net...
>> Been with Orange for a while but was thinking of moving elsewhere so I had
>> a rather pleasant experience when ringing them last night.
>>
>> Presently on £30 200 mins + Unlimited texts + 200 mins for life (from
>> previous contract) + £8 30 Mb Data bundle. I noticed that Orange are now
>> offering a £7.50 250 Mb bundle.
>>
>> Ran them up and a 'offshore' call centre answered. When I asked for the
>> bundle the nice lady said that she could do better than that. She offered
>> me 600 mins + Unlimited Texts + Unlimited internet (prob 250 Mb limit) +
>> 200 mins for life for £30.
>>
>> Now if that isn't a bargain I don't know what is!!!!
>>
>> I know many have been quick to knock Orange but that phone call showed
>> that all is not lost......!
>
>Don't get too excited. I wouldn't class throwing everything at a customer to
>keep them as an example of good customer service. It's just desperation.
>
What definitely doesn't impress me is the limit of 250MB. '3' do 1GB
for £5. I get 300mins/300 texts for £10 from Virgin. So the £30 deal
isn't all that good really. The main slice of a tariff is usually
paying for the phone by monthly installments. Once that is paid for,
if you don't want to upgrade your phone, then the tariff can be made
cheaper. Am I right in assuming that the cost to the operator, of
sending a text message is just a fraction of a penny? If so, unless
you are a teenager with an insatiable appetite for sending texts, you
are unlikely to make all that much use of sending texts and, anyway,
there will be a limit under a 'fair use' policy.
The term 'unlimited' should mean just that or be banned from use.
Personally I would much rather see the subsidised phone system cease
and let us have tariffs totally separate from the phones. That way you
could get the best price for the phone you want on the tariff you want
and not have to mess with all the unlocking and operator branding.
I would also like to see regulations such that, at least in Europe,
if you have bought minutes in your own country than you should be able
to continue to use them abroad.
From what I can see '3' is the new Orange. By that I mean that Orange
used to be good, now '3' wears that cap.



---
Remove 'no_spam_' from email address.
---

On 16 Jul, 22:07, "Tim Rogers" <nos...@sapm.net> wrote:
> Been with Orange for a while but was thinking of moving elsewhere so I had a
> rather pleasant experience when ringing them last night.
>
> Presently on £30 200 mins + Unlimited texts + 200 mins for life (from
> previous contract) + £8 30 Mb Data bundle. I noticed that Orange are now
> offering a £7.50 250 Mb bundle.
>
> Ran them up and a 'offshore' call centre answered. When I asked for the
> bundle the nice lady said that she could do better than that. She offeredme
> 600 mins + Unlimited Texts + Unlimited internet (prob 250 Mb limit) + 200
> mins for life for £30.
>
> Now if that isn't a bargain I don't know what is!!!!
>
> I know many have been quick to knock Orange but that phone call showed that
> all is not lost......!
>
> Tim

I'm delighted with The Fruit at the moment after they offered me 1200
minutes, 500 texts, and "unlimited" (250M internet for £20/month.
It's for 18 months, not for life, but to be honest there will almost
certainly be something better along by then (particularly on the
internet access front).

I'd previously been paying £51 per month for 750 minutes, 250 texts,
10MB internet...

They are definintely desperate to keep their punters right now so if
you're out of contract, get on the blower!

"Steph Davies" <spamtrap@puke.co.uk> wrote in message
news:1658ff66-39eb-42bc-9e76-0dda5cf76145@59g2000hsb.googlegroups.com...
On 16 Jul, 22:07, "Tim Rogers" <nos...@sapm.net> wrote:
> Been with Orange for a while but was thinking of moving elsewhere so I had
> a
> rather pleasant experience when ringing them last night.
>
> Presently on £30 200 mins + Unlimited texts + 200 mins for life (from
> previous contract) + £8 30 Mb Data bundle. I noticed that Orange are now
> offering a £7.50 250 Mb bundle.
>
> Ran them up and a 'offshore' call centre answered. When I asked for the
> bundle the nice lady said that she could do better than that. She offered
> me
> 600 mins + Unlimited Texts + Unlimited internet (prob 250 Mb limit) + 200
> mins for life for £30.
>
> Now if that isn't a bargain I don't know what is!!!!
>
> I know many have been quick to knock Orange but that phone call showed
> that
> all is not lost......!
>
> Tim

I'm delighted with The Fruit at the moment after they offered me 1200
minutes, 500 texts, and "unlimited" (250M internet for £20/month.
It's for 18 months, not for life, but to be honest there will almost
certainly be something better along by then (particularly on the
internet access front).

I'd previously been paying £51 per month for 750 minutes, 250 texts,
10MB internet...

They are definintely desperate to keep their punters right now so if
you're out of contract, get on the blower!


Well my contract doesn't end until March next year and that's why I was
surprised at the offer I just wanted to change my bundles save 50p and have
more data so it was refreshing to be offered what I was (with no extension
of contract)

So now I am paying £30 a month for 800 mins (I'll never use that), unlimited
texts (send about 800 a month) and 250 Mb Mobile internet (which I will use
only a small proportion of). In addition to that I pay £5 for unlimited
broadband also with Orange.

It doesn't seem too bad!

Maybe they are getting desperate but if customers are happy then why should
I critisise? I am happy and if they don't want to lose another customer by
doing this then who am I to complain?

Tim

"Tim Rogers" <nospam@sapm.net> wrote in message
news:6e9c1bF5rghfU1@mid.individual.net...
> "Steph Davies" <spamtrap@puke.co.uk> wrote in message
> news:1658ff66-39eb-42bc-9e76-0dda5cf76145@59g2000hsb.googlegroups.com...
> On 16 Jul, 22:07, "Tim Rogers" <nos...@sapm.net> wrote:
<snip>
> Maybe they are getting desperate but if customers are happy then why
> should I critisise? I am happy and if they don't want to lose another
> customer by doing this then who am I to complain?
> Tim
>
>
Why do you think churn is so high, i'm still waiting to get Oranges email
registration server to give me back the address i've had for over 10 years,
or even issue any email addy!

FT Orange have succeeded in wrecking all the substance Snooks Orange had,
for image

Steve Terry

"Steve Terry" <gFOURwwk@tesco.net> wrote in message
news:g5nvo1$mt6$1@news.albasani.net...
> "Tim Rogers" <nospam@sapm.net> wrote in message
> news:6e9c1bF5rghfU1@mid.individual.net...
>> "Steph Davies" <spamtrap@puke.co.uk> wrote in message
>> news:1658ff66-39eb-42bc-9e76-0dda5cf76145@59g2000hsb.googlegroups.com...
>> On 16 Jul, 22:07, "Tim Rogers" <nos...@sapm.net> wrote:
> <snip>
>> Maybe they are getting desperate but if customers are happy then why
>> should I critisise? I am happy and if they don't want to lose another
>> customer by doing this then who am I to complain?
>> Tim
>>
>>
> Why do you think churn is so high, i'm still waiting to get Oranges email
> registration server to give me back the address i've had for over 10
> years,
> or even issue any email addy!


>
> FT Orange have succeeded in wrecking all the substance Snooks Orange had,
> for image
>

To an extent I agree. When I first signed up to Orange in 1996 Orange were
very innovative and I agree that many of these benefits have gone.

However, surely the fact they are trying to keep customers shows that
perhaps they have realised the inadequacies of the past few years and maybe
just maybe are turning the corner.

I am sure there will be times when I will be cross with them but for my
Phone and Broadband they offer the best value for money for MY needs. I did
go with O2 for my phone for about a year (still kept my Orange OVP SIM) but
I found their coverage to be patchy. T-mobile still have ropey coverage
although their web n walk package nearly tempted me away. '3' has been a
possible thought but they didn't have the package I wanted.

Don't get me wrong I've had my moments with Orange. Broadband was very ropey
for a few weeks about a year ago and I had problems signing into 'my
account' to access my mobile phone details but these have been sorted out
within a relatively short amount of time.

I may change my mind but at present find that Orange offer the best value
for money for me.

Tim



>
>
>
>

"Tim Rogers" <nospam@sapm.net> wrote in message
news:6e9g49F62gg4U1@mid.individual.net...
>
> "Steve Terry" <gFOURwwk@tesco.net> wrote in message
> news:g5nvo1$mt6$1@news.albasani.net...
>> "Tim Rogers" <nospam@sapm.net> wrote in message
>> news:6e9c1bF5rghfU1@mid.individual.net...
>>> "Steph Davies" <spamtrap@puke.co.uk> wrote in message
>>> news:1658ff66-39eb-42bc-9e76-0dda5cf76145@59g2000hsb.googlegroups.com...
>>> On 16 Jul, 22:07, "Tim Rogers" <nos...@sapm.net> wrote:
>> <snip>
>>> Maybe they are getting desperate but if customers are happy then why
>>> should I critisise? I am happy and if they don't want to lose
>>> another customer by doing this then who am I to complain?
>>> Tim
>>>
>>>
>> Why do you think churn is so high, i'm still waiting to get Oranges
>> email
>> registration server to give me back the address i've had for over 10
>> years,
>> or even issue any email addy!
>
>
>>
>> FT Orange have succeeded in wrecking all the substance Snooks Orange
>> had,
>> for image
>>
>
> To an extent I agree. When I first signed up to Orange in 1996 Orange
> were very innovative and I agree that many of these benefits have
> gone.
>
> However, surely the fact they are trying to keep customers shows that
> perhaps they have realised the inadequacies of the past few years and
> maybe just maybe are turning the corner.
>
> I am sure there will be times when I will be cross with them but for
> my Phone and Broadband they offer the best value for money for MY
> needs. I did go with O2 for my phone for about a year (still kept my
> Orange OVP SIM) but I found their coverage to be patchy. T-mobile
> still have ropey coverage although their web n walk package nearly
> tempted me away. '3' has been a possible thought but they didn't have
> the package I wanted.
>
> Don't get me wrong I've had my moments with Orange. Broadband was very
> ropey for a few weeks about a year ago and I had problems signing into
> 'my account' to access my mobile phone details but these have been
> sorted out within a relatively short amount of time.
>
> I may change my mind but at present find that Orange offer the best
> value for money for me.
>
> Tim
>
>
>
>>
>>
>>
>>
>
>


Would not disagree about O2 and T-Mob, but you have clearly never used
Vodafone. Now THAT is a system!


--
Woody

harrogate three at ntlworld dot com

On Thu, 17 Jul 2008 11:13:26 +0000, Brian A wrote:

> Personally I would much rather see the subsidised
> phone system cease and let us have tariffs totally separate from the
> phones. That way you could get the best price for the phone you want on
> the tariff you want and not have to mess with all the unlocking and
> operator branding.

You can buy unbranded, unlocked, unsubsidised handsets, right now. You
can buy short-term contracts and PAYG SIMs without handsets, right now.
What part of the puzzle am I missing?

> I would also like to see regulations such that, at
> least in Europe, if you have bought minutes in your own country than you
> should be able to continue to use them abroad.
> From what I can see '3' is the new Orange. By that I mean that Orange
> used to be good, now '3' wears that cap.

Well there you go. The fact that you can choose a better operator that
lets you roam on their network abroad for the same price at home proves
that that kind of regulation isn't necessary.

--
<http://ale.cx/> (AIM:troffasky) (UnSoEsNpEaTm@ale.cx)
21:50:58 up 6 days, 25 min, 3 users, load average: 0.10, 0.09, 0.08
Convergence, n: The act of using separate DSL circuits for voice and data

Tim Rogers wrote:

> Well my contract doesn't end until March next year and that's why I was
> surprised at the offer I just wanted to change my bundles save 50p and have
> more data so it was refreshing to be offered what I was (with no extension
> of contract)

Are you absolutely sure they haven't extended it?

Dave Newt wrote:
> Tim Rogers wrote:
>
>> Well my contract doesn't end until March next year and that's why I
>> was surprised at the offer I just wanted to change my bundles save
>> 50p and have more data so it was refreshing to be offered what I was
>> (with no extension of contract)
>
> Are you absolutely sure they haven't extended it?

I only ask becaus earlier this year, Orange didn't put in my upgrade
contract the things they had agreed to on the phone. When I called up to
complain, I was called a liar and when I denied it, I was told I was
being abusive.

That was CS *and* (surprisingly) Retentions. Executive Office sorted it
though and sort of apologised.

"Dave Newt" <newtonline@REMOVEgmail.THIScom> wrote in message
news:6eefgbF6pj05U2@mid.individual.net...
> Dave Newt wrote:
>> Tim Rogers wrote:
>>
>>> Well my contract doesn't end until March next year and that's why I was
>>> surprised at the offer I just wanted to change my bundles save 50p and
>>> have more data so it was refreshing to be offered what I was (with no
>>> extension of contract)
>>
>> Are you absolutely sure they haven't extended it?
>
> I only ask becaus earlier this year, Orange didn't put in my upgrade
> contract the things they had agreed to on the phone. When I called up to
> complain, I was called a liar and when I denied it, I was told I was being
> abusive.
>
> That was CS *and* (surprisingly) Retentions. Executive Office sorted it
> though and sort of apologised.


Well I guess I'll have to see won't I. I'll have a look what the next bill
says. I would normally upgrade in December (3 months before the end of
contract) so maybe I'll see what happens when I try that. To be honest at
£30 a month for all that lot I suspect I'll be staying with Orange anyhow.

However, I would be a bit pissed off if they won't let me upgrade at the end
of the year.

Tim