Orange misleading adverts regarding FREE offers on their new talk plans

Orange have been advertising their new talk plan packages all over the
place and they do look very attractive, with FREE *Unlimited texts,
Unlimited calls and other FREE offers.

I moved my old Talk 300 plan to Dolphin 35 which offered *Unlimited
FREE texts, 550 FREE cross network calls and *Unlimited FREE calls to a
magic number.

I also signed up other friends and family to some of the other Orange
offers, one of which was the FREE 1000 texts when PAYG customers top up
their phone with £30.

Later discovered that when you sign up to these new talk plans, you
actually do not automatically get the FREE offer on your talk plan.

One Orange Customer Services rep stated that when you sign up, you
actually have to state you want the FREE offer on the talk plan, even
though the talk plan states you receive the offer as part of the talk
plan. Another stated that this was just human error and the Sales rep
must have forgot to initiate the offer at registration. This is total
and utter bullshit, because I tripled checked with the Sales rep in the
Orange store that the Dolphin 35 package allows me the stated FREE
offers when I was upgrading my Talk plan and continued to ask him
during the time he was filling in the registration form and during the
time he was waiting for the upgrade code from Orange.

Orange are totally misleading customers which must be against some
advertising laws, so Orange customers beware, please double check when
you sign up to any of the new Orange talk plans.

* Unlimited is limited by Orange's Fair Use Policy as stated in their
terms and conditions, so also misleading. They either should not be
allowed to state it is unlimited, or place the small print next to the
word Unlimited on their adverts.

http://ajmerphull.com/blog/2006/10/o...customers.html

Orange isn't the only company, O2 offer free UNLIMITED web browsing in your
first month, under their fair use policy this is 4MB. How the hell are these
companies getting away with this rubbish?

>Orange are totally misleading customers which must be against some
>advertising laws, so Orange customers beware, please double check when
>you sign up to any of the new Orange talk plans.

>* Unlimited is limited by Orange's Fair Use Policy as stated in their
>terms and conditions, so also misleading. They either should not be
>allowed to state it is unlimited, or place the small print next to the
>word Unlimited on their adverts.

http://ajmerphull.com/blog/2006/10/o...customers.html

"History" <yesindeedtomeplease@ohyes.com> wrote in message
news:8Km1h.30686$t6.24001@newsfe4-win.ntli.net...
> Orange isn't the only company, O2 offer free UNLIMITED web browsing in
> your first month, under their fair use policy this is 4MB. How the hell
> are these companies getting away with this rubbish?
>
>>Orange are totally misleading customers which must be against some
>>advertising laws, so Orange customers beware, please double check when
>>you sign up to any of the new Orange talk plans.
>
>>* Unlimited is limited by Orange's Fair Use Policy as stated in their
>>terms and conditions, so also misleading. They either should not be
>>allowed to state it is unlimited, or place the small print next to the
>>word Unlimited on their adverts.
>
> http://ajmerphull.com/blog/2006/10/o...customers.html
>
>

I think, personally, that the mobile phone companies are in denial and are
trying, like King Canute, to hold the tide back. Mobile companies make a
fortune out of text charging but the future is now unlimited IP data bundles
which SHOULD cost less. I fear the UK mobile phone market is going to fall,
once again,, way behind the rest of the World in what it offers and for how
much.

ajmerphull@gmail.com declared for all the world to hear...
> One Orange Customer Services rep stated that when you sign up, you
> actually have to state you want the FREE offer on the talk plan

That is not correct. During the connection process in a shop the
customer does not even speak to the connecting CSR.

> even
> though the talk plan states you receive the offer as part of the talk
> plan. Another stated that this was just human error and the Sales rep
> must have forgot to initiate the offer at registration.

This is what has happened.

> This is total and utter bullshit

No mate, it is not.

> because I tripled checked with the Sales rep in the
> Orange store that the Dolphin 35 package allows me the stated FREE
> offers when I was upgrading my Talk plan and continued to ask him
> during the time he was filling in the registration form and during the
> time he was waiting for the upgrade code from Orange.

But the chap in the Orange Shop cannot see what products the CSR is/is
not applying.

Some of the CSRs still forget to add the unlimited products onto the
account, it does not go on automatically. Human error.

> Orange are totally misleading customers

No they are not.
--
Regards
Jon

History wrote:
> Orange isn't the only company, O2 offer free UNLIMITED web browsing in your
> first month, under their fair use policy this is 4MB. How the hell are these
> companies getting away with this rubbish?

They're getting away with it as no can afford to sue them. They could
tie you up in litigation for years with the legal teams they've access to.
We live in a society where you only get the justice you can afford.


>
>> Orange are totally misleading customers which must be against some
>> advertising laws, so Orange customers beware, please double check when
>> you sign up to any of the new Orange talk plans.
>
>> * Unlimited is limited by Orange's Fair Use Policy as stated in their
>> terms and conditions, so also misleading. They either should not be
>> allowed to state it is unlimited, or place the small print next to the
>> word Unlimited on their adverts.
>
> http://ajmerphull.com/blog/2006/10/o...customers.html
>
>