In an earlier contribution to this discussion,
Steve Terry <gFOURwwk@tesco.net> wrote:
> "Roger Mills" <watt.tyler@googlemail.com> wrote in message
> news:6cutcjF3iibpjU1@mid.individual.net...
>> In an earlier contribution to this discussion,
>> Steve Terry <gFOURwwk@tesco.net> wrote:
>>
>>>>
>>> Call registrations on 0800 079 0006
>>> and ask them to reconnect it
>>>
>>> you'll find the number on my list at
>>> http://www.uselessinfo.pwp.blueyonder.co.uk/stlist.htm
>>> Steve Terry
>>
>> Thanks. I can try that. Is that likely to result in restoring the
>> credit, or shall I lose that?
>>
> If it's not too long after disconnection they should, you'll have to
> sweettalk them
>> One slight complication is that it's my f-i-l's SIM so I might be
>> asked for *his* security information, which I'm not sure I can find
>> - and it's no use asking him since, at nearly 99, he's more or less
>> ga-ga! Cheers,
>> Roger
>>
>>
> You have a problem, cos unlike some networks OCS take security
> seriously without the password they simply wont deal with you.
>
> Also you can do the talking, but you'll have him there to be able to
> talk to them,
> you could ask for prompts which might nudge his memory?
>
> Steve Terry
I found what I think is the right password etc. and rang Orange to ask them
to re-activate it. I was foolish enough to admit that I was ringing on
behalf of my father-in-law, and they insisted on speaking to him - even
though I explained that I'd set it all up in the first place and was,
effectively, him. Getting him to the phone would have been a disaster - he's
totally gaga - so I aborted the call without getting as far as giving any
passwords.
On Sunday (about 10 days after the first attempt), I decided to have another
go - being less honest this time and pretending to be my f-i-l. Before doing
so, I put the SIM and battery back in the phone and turned it on to check
that I still had the problem - and BINGO - it came up working, with its
original phone number and with its £6+
of credit still there.
So they must presumably have re-activated it in response to my first call -
even though they said they couldn't do so without speaking to my f-i-l.
The only other explanation - and I don't know whether this is feasible - is
that the phone was mis-reading the SIM, and that it wasn't *really*
de-activated. The fact of removing and replacing it could have cleaned the
contacts and made it work again?
Anyway, to avoid a recurrence, I have scheduled myself to exchange text
messages between my two rarely-used PAYG phones every couple of months to
stop them timing out after 6 months on inactivity.
--
Cheers,
Roger
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