Orange PAYG roaming withdrawn

Orange roaming for PAYG appears to be going backwards.

PAYG roaming in Singapore no longer works. Orange customer service are
unaware of the problem and their final solution was to move to another
network (Voda PAYG works just fine on all 3 Singapore networks). A
year ago the same SIMs in the same phones worked fine.

I am familiar with roaming techniques (e.g. manual selection of
network, making sure the phones can operate on the correct band, and
checking that there is good coverage) and I am confident it is not a
problem in any of these areas.

Have Orange withdrawn PAYG roaming from other countries too?

Spent some time on phone to customer service - one of their
suggestions was to remove SIM and battery, wait 15 minutes and try
again. Not sure what this was supposed to achieve!

If they have decided not to support PAYG roaming then fine but they
should tell their customers. These SIMs spend over a month a year out
of UK.

<dangerfieldnick@gmail.com> wrote in message
news:e8b32e6d-22ba-408a-b610-5b07cc9ebadb@m34g2000hsf.googlegroups.com...

> - one of their
> suggestions was to remove SIM and battery, wait 15 minutes and try
> again. Not sure what this was supposed to achieve!

... bit like re-booting your PC

I lost the incoming CLI on my NK3110 last week, did the above, although for
1 minute not 15, and it worked fine then.
:-)


--
J B

On Feb 10, 6:02 pm, "J B" <j...@invalid.com> wrote:
> <dangerfieldn...@gmail.com> wrote in message
>
> news:e8b32e6d-22ba-408a-b610-5b07cc9ebadb@m34g2000hsf.googlegroups.com...
>
> > - one of their
> > suggestions was to remove SIM and battery, wait 15 minutes and try
> > again. Not sure what this was supposed to achieve!
>
> .. bit like re-booting your PC
>
> I lost the incoming CLI on my NK3110 last week, did the above, although for
> 1 minute not 15, and it worked fine then.
> :-)
>
> --
> J B

Sorry - didn't make myself clear. I understand the possible need for a
re-boot, it was the request to remove the SIM and battery and then 15
minute wait that was wondering about. I have a NK N73 that
occassionally freezes and a switch on and off sorts it out. As in your
example 1 minute sorts out the problem.

Being suspicious I suspect it was about getting me off the line. If
they'd simply asked me to switch phone on and off again, which I
believe would have achieved exactly the same as the remove-SIM-and-
battery-and-wait-15-mins routine then I could have done that while
they waited (and found out it made absolutely no difference...)

On Feb 10, 6:02 pm, "J B" <j...@invalid.com> wrote:
> <dangerfieldn...@gmail.com> wrote in message
>
> news:e8b32e6d-22ba-408a-b610-5b07cc9ebadb@m34g2000hsf.googlegroups.com...
>
> > - one of their
> > suggestions was to remove SIM and battery, wait 15 minutes and try
> > again. Not sure what this was supposed to achieve!
>
> .. bit like re-booting your PC
>
> I lost the incoming CLI on my NK3110 last week, did the above, although for
> 1 minute not 15, and it worked fine then.
> :-)
>
> --
> J B

Sorry - didn't make myself clear. I understand the possible need for a
re-boot, it was the request to remove the SIM and battery and then 15
minute wait that was wondering about. I have a NK N73 that
occassionally freezes and a switch on and off sorts it out. As in your
example 1 minute sorts out the problem.

Being suspicious I suspect it was about getting me off the line. If
they'd simply asked me to switch phone on and off again, which I
believe would have achieved exactly the same as the remove-SIM-and-
battery-and-wait-15-mins routine then I could have done that while
they waited (and found out it made absolutely no difference...)

In message
<6f7a274e-6766-4978-9990-98aaf92846f7@e6g2000prf.googlegroups.com>,
dangerfieldnick@gmail.com writes

>Sorry - didn't make myself clear. I understand the possible need for a
>re-boot, it was the request to remove the SIM and battery and then 15
>minute wait that was wondering about. I have a NK N73 that
>occassionally freezes and a switch on and off sorts it out. As in your
>example 1 minute sorts out the problem.
>
I'd try doing the opposite if I were you, try switching it off and then
on again (with apologies but it was too good to resist) VBG.

>Being suspicious I suspect it was about getting me off the line.

Sound feasible, this way they knew you were not going to call again for
at least 15 minutes.

--
Paul Harris

dangerfieldnick@gmail.com wrote:
> Sorry - didn't make myself clear. I understand the possible need for a
> re-boot, it was the request to remove the SIM and battery and then 15
> minute wait that was wondering about. I have a NK N73 that
> occassionally freezes and a switch on and off sorts it out. As in your
> example 1 minute sorts out the problem.

It's possible to stiff a phone such that even taking out the battery doesn't
work. I had a Nokia 6820 which came up saying 'contact service' and refused
to do anything. Power cycling had no effect, nor did removing and refitting
the battery. Removing the battery overnight and refitting it in the morning
did work. Presumably there was some volatile RAM holding data over power off
(with static RAM it happens quite easily).

I suppose it's equivalent to 'power off your PC, remove the CMOS battery,
wait a while, then power up and hope the CMOS checksum fails' - the hardest
reset you can do.

> Being suspicious I suspect it was about getting me off the line. If
> they'd simply asked me to switch phone on and off again, which I
> believe would have achieved exactly the same as the remove-SIM-and-
> battery-and-wait-15-mins routine then I could have done that while
> they waited (and found out it made absolutely no difference...)

Perhaps they thought there was some problem with the radio in your phone,
and then a cold start was the best chance to give it a kick?

Theo

On Sat, 9 Feb 2008 16:38:33 -0800 (PST), dangerfieldnick@gmail.com
wrote:

>Orange roaming for PAYG appears to be going backwards.

They also seem to have withdrawn roaming with some networks in europe
even for contract customers.

last time in France, Bouygues was not usable and in Netherlands 2
networks were not allowed despite Orange having roaming agreements
with them.

I think O are switching off networks that don't give them the best
roaming deal.

Called c/s but just got a droid with the script - no help at all.

On Feb 11, 5:40 am, Jules <a...@anon.com> wrote:
> On Sat, 9 Feb 2008 16:38:33 -0800 (PST), dangerfieldn...@gmail.com
> wrote:
>
> >Orange roaming for PAYG appears to be going backwards.
>
> They also seem to have withdrawn roaming with some networks in europe
> even for contract customers.
>
> last time in France, Bouygues was not usable and in Netherlands 2
> networks were not allowed despite Orange having roaming agreements
> with them.
>
> I think O are switching off networks that don't give them the best
> roaming deal.
>
> Called c/s but just got a droid with the script - no help at all.

Just as a follow-up the same two Orange PAYG SIMS that wouldn't work
on any network in Singapore have (today) worked fine in Thailand
without any hassle at all when they were switched on after getting off
the plane

So it seems Orange are withdrawing roaming without telling anybody.
And, also, although they may well be doing it with networks that don't
give them the best deal, they are also doing it so that whole
countries (i.e. Singapore) are no-go areas. Beware if you think you
can roam on Orange!

On Feb 11, 5:40 am, Jules <a...@anon.com> wrote:
> On Sat, 9 Feb 2008 16:38:33 -0800 (PST), dangerfieldn...@gmail.com
> wrote:
>
> >Orange roaming for PAYG appears to be going backwards.
>
> They also seem to have withdrawn roaming with some networks in europe
> even for contract customers.
>
> last time in France, Bouygues was not usable and in Netherlands 2
> networks were not allowed despite Orange having roaming agreements
> with them.
>
> I think O are switching off networks that don't give them the best
> roaming deal.
>
> Called c/s but just got a droid with the script - no help at all.

Just as a follow-up the same two Orange PAYG SIMS that wouldn't work
on any network in Singapore have (today) worked fine in Thailand
without any hassle at all when they were switched on after getting off
the plane

So it seems Orange are withdrawing roaming without telling anybody.
And, also, although they may well be doing it with networks that don't
give them the best deal, they are also doing it so that whole
countries (i.e. Singapore) are no-go areas. Beware if you think you
can roam on Orange!