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  #1 (permalink)  
Old 01-26-2007, 10:42 PM
ACDeag
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Posts: n/a
Default Orange smallest mobile network?

I am sure I saw some figures the other day (can't remember where) which
showed Orange has the smallest number of subscribers except for Three,
it made me think that I am also sure at some point a few years ago
didn't Orange hold the top spot? If so it shows how far they have
fallen.

I used to be an Orange customer and so did all my friends, now hardly
any use Orange.



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  #2 (permalink)  
Old 01-26-2007, 11:13 PM
Steve Terry
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Default Re: Orange smallest mobile network?

"ACDeag" <QZHMHJFJPXZE@spammotel.com> wrote in message
news:mn.d5527d71f40d443c.54123@spammotel.com...
>I am sure I saw some figures the other day (can't remember where) which
>showed Orange has the smallest number of subscribers except for Three, it
>made me think that I am also sure at some point a few years ago didn't
>Orange hold the top spot? If so it shows how far they have fallen.
> I used to be an Orange customer and so did all my friends, now hardly any
> use Orange.
>

Over paid, over rated, FT Orange bean counters want rid of their low users,
hence the killing of OVP, ED50 and OVP Virgin.

They have put no or little value on incoming calls, and future brand loyalty

Give it time, their days are numbered, one day FT will get a CEO
who will realise what a liability they are.

Can you imagine Tescos, etc banning customers and alienating them
cos at the time they might be low spending.

It's the economics of nastyness and madness

Steve Terry



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  #3 (permalink)  
Old 01-26-2007, 11:18 PM
SteveH
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Posts: n/a
Default Re: Orange smallest mobile network?

Steve Terry <g4wwk@tesco.net> wrote:

> "ACDeag" <QZHMHJFJPXZE@spammotel.com> wrote in message
> news:mn.d5527d71f40d443c.54123@spammotel.com...
> >I am sure I saw some figures the other day (can't remember where) which
> >showed Orange has the smallest number of subscribers except for Three, it
> >made me think that I am also sure at some point a few years ago didn't
> >Orange hold the top spot? If so it shows how far they have fallen.
> > I used to be an Orange customer and so did all my friends, now hardly any
> > use Orange.
> >

> Over paid, over rated, FT Orange bean counters want rid of their low users,
> hence the killing of OVP, ED50 and OVP Virgin.
>
> They have put no or little value on incoming calls, and future brand loyalty
>
> Give it time, their days are numbered, one day FT will get a CEO
> who will realise what a liability they are.
>
> Can you imagine Tescos, etc banning customers and alienating them
> cos at the time they might be low spending.
>
> It's the economics of nastyness and madness


It's all about profitability, though.

In the same way that a supermarket wouldn't maintain a loss-making site
just to maintain brand loyalty and to be nice to their customers.
--
SteveH 'You're not a real petrolhead unless you've owned an Alfa Romeo'
www.italiancar.co.uk - Honda VFR800 - Hongdou GY200 - Alfa 75 TSpark
Alfa 156 TSpark - B6 Passat 2.0TDI SE - COSOC KOTL
BOTAFOT #87 - BOTAFOF #18 - MRO # - UKRMSBC #7 - Apostle #2 - YTC #

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  #4 (permalink)  
Old 01-26-2007, 11:28 PM
Steve Terry
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Posts: n/a
Default Re: Orange smallest mobile network?

"SteveH" <steve@italiancar.co.uk> wrote in message
news:1hskm1t.1ixofmnphlgj1N%steve@italiancar.co.uk ...
> Steve Terry <g4wwk@tesco.net> wrote:
>> "ACDeag" <QZHMHJFJPXZE@spammotel.com> wrote in message
>> news:mn.d5527d71f40d443c.54123@spammotel.com...

<snip>
>> Can you imagine Tescos, etc banning customers and alienating them
>> cos at the time they might be low spending.
>> It's the economics of nastyness and madness

>
> It's all about profitability, though.
> In the same way that a supermarket wouldn't maintain a loss-making site
> just to maintain brand loyalty and to be nice to their customers.
>

If well run they wouldnt have a loss making site

3rd rate FT Orange management have taken Snooks most popular
and successful network in the UK, and made it what it is today.

Seems the UKs biggest export is 3rd rate management

Steve Terry



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  #5 (permalink)  
Old 01-26-2007, 11:38 PM
SteveH
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Posts: n/a
Default Re: Orange smallest mobile network?

Steve Terry <g4wwk@tesco.net> wrote:

> "SteveH" <steve@italiancar.co.uk> wrote in message
> news:1hskm1t.1ixofmnphlgj1N%steve@italiancar.co.uk ...
> > Steve Terry <g4wwk@tesco.net> wrote:
> >> "ACDeag" <QZHMHJFJPXZE@spammotel.com> wrote in message
> >> news:mn.d5527d71f40d443c.54123@spammotel.com...

> <snip>
> >> Can you imagine Tescos, etc banning customers and alienating them
> >> cos at the time they might be low spending.
> >> It's the economics of nastyness and madness

> >
> > It's all about profitability, though.
> > In the same way that a supermarket wouldn't maintain a loss-making site
> > just to maintain brand loyalty and to be nice to their customers.
> >

> If well run they wouldnt have a loss making site


That's not always the case.

A whole multitude of things can happen which leads to a store becoming
loss-making - including new competition opening locally.

> 3rd rate FT Orange management have taken Snooks most popular
> and successful network in the UK, and made it what it is today.
>
> Seems the UKs biggest export is 3rd rate management


Whilst not wanting to defend Orange - they're in the business of making
money, not keeping low-spending and loss-making customers happy.


--
SteveH 'You're not a real petrolhead unless you've owned an Alfa Romeo'
www.italiancar.co.uk - Honda VFR800 - Hongdou GY200 - Alfa 75 TSpark
Alfa 156 TSpark - B6 Passat 2.0TDI SE - COSOC KOTL
BOTAFOT #87 - BOTAFOF #18 - MRO # - UKRMSBC #7 - Apostle #2 - YTC #

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  #6 (permalink)  
Old 01-26-2007, 11:44 PM
Steve Terry
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Posts: n/a
Default Re: Orange smallest mobile network?


"SteveH" <steve@italiancar.co.uk> wrote in message
news:1hskmyx.7do7c9qzdi2rN%steve@italiancar.co.uk. ..
> Steve Terry <g4wwk@tesco.net> wrote:
>
>> "SteveH" <steve@italiancar.co.uk> wrote in message
>> news:1hskm1t.1ixofmnphlgj1N%steve@italiancar.co.uk ...
>> > Steve Terry <g4wwk@tesco.net> wrote:
>> >> "ACDeag" <QZHMHJFJPXZE@spammotel.com> wrote in message
>> >> news:mn.d5527d71f40d443c.54123@spammotel.com...

>> <snip>
>> 3rd rate FT Orange management have taken Snooks most popular
>> and successful network in the UK, and made it what it is today.
>> Seems the UKs biggest export is 3rd rate management

>
> Whilst not wanting to defend Orange - they're in the business of making
> money, not keeping low-spending and loss-making customers happy.
>

They are Not loss making customers, just at the moment not as profitable
as some others, have you No understanding of long term profitability??

Steve Terry




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  #7 (permalink)  
Old 01-26-2007, 11:55 PM
SteveH
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Posts: n/a
Default Re: Orange smallest mobile network?

Steve Terry <g4wwk@tesco.net> wrote:

> "SteveH" <steve@italiancar.co.uk> wrote in message
> news:1hskmyx.7do7c9qzdi2rN%steve@italiancar.co.uk. ..
> > Steve Terry <g4wwk@tesco.net> wrote:
> >
> >> "SteveH" <steve@italiancar.co.uk> wrote in message
> >> news:1hskm1t.1ixofmnphlgj1N%steve@italiancar.co.uk ...
> >> > Steve Terry <g4wwk@tesco.net> wrote:
> >> >> "ACDeag" <QZHMHJFJPXZE@spammotel.com> wrote in message
> >> >> news:mn.d5527d71f40d443c.54123@spammotel.com...
> >> <snip>
> >> 3rd rate FT Orange management have taken Snooks most popular
> >> and successful network in the UK, and made it what it is today.
> >> Seems the UKs biggest export is 3rd rate management

> >
> > Whilst not wanting to defend Orange - they're in the business of making
> > money, not keeping low-spending and loss-making customers happy.
> >

> They are Not loss making customers, just at the moment not as profitable
> as some others, have you No understanding of long term profitability??


I understand that it's often better to concentrate on more profitable
accounts - fewer, higher margin customers will lead to significant
savings through operational efficiencies.
--
SteveH 'You're not a real petrolhead unless you've owned an Alfa Romeo'
www.italiancar.co.uk - Honda VFR800 - Hongdou GY200 - Alfa 75 TSpark
Alfa 156 TSpark - B6 Passat 2.0TDI SE - COSOC KOTL
BOTAFOT #87 - BOTAFOF #18 - MRO # - UKRMSBC #7 - Apostle #2 - YTC #

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  #8 (permalink)  
Old 01-27-2007, 12:07 AM
Matthew Long
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Posts: n/a
Default Re: Orange smallest mobile network?

> I used to be an Orange customer and so did all my friends, now hardly any
> use Orange.


Ditto.

In my eyes, Orange doesn't exist anymore. Haven't for a number of years.....
I mean, when you think about it, what's 'Orange' about 'Orange' anymore?????

I know that times change, and all companies are under increasing pressure to
make ends meet, but Orange is a very good example of a *good* company, gone
very bad.....




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  #9 (permalink)  
Old 01-27-2007, 12:34 AM
Steve Terry
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Posts: n/a
Default Re: Orange smallest mobile network?

"SteveH" <steve@italiancar.co.uk> wrote in message
news:1hsknkn.trkenw1cohtjxN%steve@italiancar.co.uk ...
> Steve Terry <g4wwk@tesco.net> wrote:
>> "SteveH" <steve@italiancar.co.uk> wrote in message
>> news:1hskmyx.7do7c9qzdi2rN%steve@italiancar.co.uk. ..
>> > Steve Terry <g4wwk@tesco.net> wrote:
>> >> "SteveH" <steve@italiancar.co.uk> wrote in message
>> >> news:1hskm1t.1ixofmnphlgj1N%steve@italiancar.co.uk ...
>> >> > Steve Terry <g4wwk@tesco.net> wrote:
>> >> >> "ACDeag" <QZHMHJFJPXZE@spammotel.com> wrote in message
>> >> >> news:mn.d5527d71f40d443c.54123@spammotel.com...
>> >> <snip>
>> >> 3rd rate FT Orange management have taken Snooks most popular
>> >> and successful network in the UK, and made it what it is today.
>> >> Seems the UKs biggest export is 3rd rate management
>> >
>> > Whilst not wanting to defend Orange - they're in the business of making
>> > money, not keeping low-spending and loss-making customers happy.
>> >

>> They are Not loss making customers, just at the moment not as profitable
>> as some others, have you No understanding of long term profitability??

>
> I understand that it's often better to concentrate on more profitable
> accounts - fewer, higher margin customers will lead to significant
> savings through operational efficiencies.
>

You are the CEO of FT Orange and I claim my 5 pounds.

Steve Terry



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  #10 (permalink)  
Old 01-27-2007, 02:03 AM
Ivor Jones
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Posts: n/a
Default Re: Orange smallest mobile network?

"Steve Terry" <g4wwk@tesco.net> wrote in message
news:iWvuh.74749$KT2.64805@newsfe2-win.ntli.net

[snip]

> Give it time, their days are numbered, one day FT will
> get a CEO who will realise what a liability they are.
>
> Can you imagine Tescos, etc banning customers and
> alienating them cos at the time they might be low spending.
>
> It's the economics of nastyness and madness
>
> Steve Terry


As has been said so many times before, come back Hans Snook.....

Ivor



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  #11 (permalink)  
Old 01-27-2007, 02:05 AM
Ivor Jones
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Posts: n/a
Default Re: Orange smallest mobile network?

"SteveH" <steve@italiancar.co.uk> wrote in message
news:1hskmyx.7do7c9qzdi2rN%steve@italiancar.co.uk

[snip]

> Whilst not wanting to defend Orange - they're in the
> business of making money, not keeping low-spending and
> loss-making customers happy.


The purpose of a business is to provide what its customers want. If
customers don't get this from one company, they will go elsewhere to one
that can deliver.

Ivor



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  #12 (permalink)  
Old 01-27-2007, 05:46 AM
Rufus Stone
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Posts: n/a
Default Re: Orange smallest mobile network?

On Sat, 27 Jan 2007 00:07:58 GMT, "Matthew Long" <no_sp@m.net> wrote:

>In my eyes, Orange doesn't exist anymore. Haven't for a number of years.....
>I mean, when you think about it, what's 'Orange' about 'Orange' anymore?????


Ditto again.

Once all my family and relations were on Orange. Some of these were
fairly big spenders including people who purchased company phones for
employees.

The only Orange phones my family now have are four OVP Virgin accounts
which make Orange nothing and we shall hang on to as long as humanly
possible.

Rufus.


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  #13 (permalink)  
Old 01-27-2007, 11:21 AM
Cullen Skink
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Posts: n/a
Default Re: Orange smallest mobile network?

"Steve Terry" <g4wwk@tesco.net> wrote in message
news:iWvuh.74749$KT2.64805@newsfe2-win.ntli.net...
> "ACDeag" <QZHMHJFJPXZE@spammotel.com> wrote in message
> news:mn.d5527d71f40d443c.54123@spammotel.com...
>>I am sure I saw some figures the other day (can't remember where) which
>>showed Orange has the smallest number of subscribers except for Three,
>>it made me think that I am also sure at some point a few years ago
>>didn't Orange hold the top spot? If so it shows how far they have
>>fallen.
>> I used to be an Orange customer and so did all my friends, now hardly
>> any use Orange.
>>

> Over paid, over rated, FT Orange bean counters want rid of their low
> users,
> hence the killing of OVP, ED50 and OVP Virgin.
>
> They have put no or little value on incoming calls, and future brand
> loyalty
>
> Give it time, their days are numbered, one day FT will get a CEO
> who will realise what a liability they are.


So who are the new "Orange?"



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  #14 (permalink)  
Old 01-27-2007, 12:21 PM
Jon Pitts
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Posts: n/a
Default Re: Orange smallest mobile network?


"Rufus Stone" <me7@privacy.net> wrote in message
news:ilplr2lvvvvhnfkfquha4d7pk772k8g06q@news.indiv idual.de...
> On Sat, 27 Jan 2007 00:07:58 GMT, "Matthew Long" <no_sp@m.net> wrote:
>
>>In my eyes, Orange doesn't exist anymore. Haven't for a number of
>>years.....
>>I mean, when you think about it, what's 'Orange' about 'Orange'
>>anymore?????

>
> Ditto again.
>
>


Ah, I see Orange-bashing is becoming fashionable again :-)

Cheers

Jon.
--
Jon Pitts
Email: jon@pitts50.co.uk Attachments: files@pitts50.co.uk



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  #15 (permalink)  
Old 01-27-2007, 12:52 PM
David Hearn
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Posts: n/a
Default Re: Orange smallest mobile network?

SteveH wrote:
> Steve Terry <g4wwk@tesco.net> wrote:
>
>> "ACDeag" <QZHMHJFJPXZE@spammotel.com> wrote in message
>> news:mn.d5527d71f40d443c.54123@spammotel.com...
>>> I am sure I saw some figures the other day (can't remember where) which
>>> showed Orange has the smallest number of subscribers except for Three, it
>>> made me think that I am also sure at some point a few years ago didn't
>>> Orange hold the top spot? If so it shows how far they have fallen.
>>> I used to be an Orange customer and so did all my friends, now hardly any
>>> use Orange.
>>>

>> Over paid, over rated, FT Orange bean counters want rid of their low users,
>> hence the killing of OVP, ED50 and OVP Virgin.
>>
>> They have put no or little value on incoming calls, and future brand loyalty
>>
>> Give it time, their days are numbered, one day FT will get a CEO
>> who will realise what a liability they are.
>>
>> Can you imagine Tescos, etc banning customers and alienating them
>> cos at the time they might be low spending.
>>
>> It's the economics of nastyness and madness

>
> It's all about profitability, though.
>
> In the same way that a supermarket wouldn't maintain a loss-making site
> just to maintain brand loyalty and to be nice to their customers.


They'd certainly maintain a loss-making site to maintain a presence and
to stop a rival from taking over the site.

In the same way, I wonder why, at one point, Clintons Cards had 5 stores
in my local town - all within 2-3 minutes walk of each other.
Waterstones had 3 stores after purchasing Ottakars, now reduced to 2
(within 1 minute walk of each other).

Unless a supermarket chain is having significant problems, it's likely
that its in their interests to maintain lower profit (or loss making
stores) to keep those people in the habit of shopping there. Once a
customer starts shopping regularly elsewhere, they tend to stick. Those
customers may move house or something in the future - and keeping them
on-side is worthwhile.

D

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  #16 (permalink)  
Old 01-27-2007, 01:00 PM
SteveH
Guest
 
Posts: n/a
Default Re: Orange smallest mobile network?

David Hearn <dave@NOswampieSPAM.org.uk> wrote:

> >> It's the economics of nastyness and madness

> >
> > It's all about profitability, though.
> >
> > In the same way that a supermarket wouldn't maintain a loss-making site
> > just to maintain brand loyalty and to be nice to their customers.

>
> They'd certainly maintain a loss-making site to maintain a presence and
> to stop a rival from taking over the site.


No. Both Somerfield and Iceland have sold struggling sites to rival
operators recently.

> In the same way, I wonder why, at one point, Clintons Cards had 5 stores
> in my local town - all within 2-3 minutes walk of each other.
> Waterstones had 3 stores after purchasing Ottakars, now reduced to 2
> (within 1 minute walk of each other).


That's usually to do with length of lease - it's sometimes cheaper to
keep running a site rather than pay the penalty clause for terminating
the lease. This is, of course, unless you can sell the remaining term on
to another operator.

> Unless a supermarket chain is having significant problems, it's likely
> that its in their interests to maintain lower profit (or loss making
> stores) to keep those people in the habit of shopping there. Once a
> customer starts shopping regularly elsewhere, they tend to stick. Those
> customers may move house or something in the future - and keeping them
> on-side is worthwhile.


Tesco may do this as they're in a position of market dominance and can
afford to do so. Many other chains wouldn't.

--
SteveH 'You're not a real petrolhead unless you've owned an Alfa Romeo'
www.italiancar.co.uk - Honda VFR800 - Hongdou GY200 - Alfa 75 TSpark
Alfa 156 TSpark - B6 Passat 2.0TDI SE - COSOC KOTL
BOTAFOT #87 - BOTAFOF #18 - MRO # - UKRMSBC #7 - Apostle #2 - YTC #

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  #17 (permalink)  
Old 01-27-2007, 01:28 PM
Theo Markettos
Guest
 
Posts: n/a
Default Re: Orange smallest mobile network?

Ivor Jones <ivor@despammed.invalid> wrote:
> The purpose of a business is to provide what its customers want. If
> customers don't get this from one company, they will go elsewhere to one
> that can deliver.


But the same works both ways. If Orange create a tempting offer for people
who spend 100 pounds/month, then those people will switch to it. So it gets
left with a bunch of high-spenders and those who, through inertia, can't be
bothered to move and pay punitive rates. Sounds like a win-win situation
for them...

I admit things like dire customer service would make a poor reputation, but
if the high-spend deal is really that good then people will go for it.
(As an example today, cashback deals have hardly good press but people still
use them)

Theo

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  #18 (permalink)  
Old 01-27-2007, 02:58 PM
Benedict Addis
Guest
 
Posts: n/a
Default Re: Orange smallest mobile network?

>>>In my eyes, Orange doesn't exist anymore. Haven't for a number of
>>>years.....
>>>I mean, when you think about it, what's 'Orange' about 'Orange'
>>>anymore?????

>>
>> Ditto again.
>>
>>

>
> Ah, I see Orange-bashing is becoming fashionable again :-)
>
> Cheers
>
> Jon.


Jon, I've used Orange and nothing but Orange for the last ten years, put all
my family on Orange but even I am starting to have doubts. This is more than
Orange-bashing, it's a zeitgeist!

Benedict.



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  #19 (permalink)  
Old 01-27-2007, 04:28 PM
clive
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Posts: n/a
Default Re: Orange smallest mobile network?

Benedict Addis wrote:
>>>> In my eyes, Orange doesn't exist anymore. Haven't for a number of
>>>> years.....
>>>> I mean, when you think about it, what's 'Orange' about 'Orange'
>>>> anymore?????
>>> Ditto again.
>>>
>>>

>> Ah, I see Orange-bashing is becoming fashionable again :-)
>>
>> Cheers
>>
>> Jon.

>
> Jon, I've used Orange and nothing but Orange for the last ten years, put all
> my family on Orange but even I am starting to have doubts. This is more than
> Orange-bashing, it's a zeitgeist!
>
> Benedict.
>
>


Until 12 months ago, I had been with Orange for just over 8 years.

During that time I found there service ok. My average monthly bill just
before leaving was £110 (for two phones).

I sat there and watched as new customers joined and got better deals
than me... the 'brand new customers only'.

After months of arguing, they gave in and they reduced my monthly rental
by £2.50!

I left shortly after. I'm now with Vodafone - similar network
coverage/quality, but my average bill (same usage for two phones) is now
£75-80.

Clive

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  #20 (permalink)  
Old 01-27-2007, 06:55 PM
Jon Pitts
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Posts: n/a
Default Re: Orange smallest mobile network?


"clive" <clive@cl.com> wrote in message
news:z4Luh.2001$9S5.741@text.news.blueyonder.co.uk ...

>>
>>

>
> Until 12 months ago, I had been with Orange for just over 8 years.
>
> During that time I found there service ok. My average monthly bill just
> before leaving was £110 (for two phones).
>
> I sat there and watched as new customers joined and got better deals than
> me... the 'brand new customers only'.
>
> After months of arguing, they gave in and they reduced my monthly rental
> by £2.50!
>
> I left shortly after. I'm now with Vodafone - similar network
> coverage/quality, but my average bill (same usage for two phones) is now
> £75-80.
>
> Clive


Just to get some equality, I know a few friends who could say the same,
except "Orange" and "Vodafone" are the other way around. The amount next to
the pound signs are a little different, but even so.

Zeitgeist :-)

Regards

Jon.

--
Jon Pitts
Email: jon@pitts50.co.uk Attachments: files@pitts50.co.uk



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  #21 (permalink)  
Old 01-27-2007, 07:46 PM
Ivor Jones
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Posts: n/a
Default Re: Orange smallest mobile network?



"Theo Markettos" <theom+news@chiark.greenend.org.uk> wrote
in message news:d7l*EtTBr@news.chiark.greenend.org.uk
> Ivor Jones <ivor@despammed.invalid> wrote:
> > The purpose of a business is to provide what its
> > customers want. If customers don't get this from one
> > company, they will go elsewhere to one that can deliver.

>
> But the same works both ways. If Orange create a
> tempting offer for people who spend 100 pounds/month,
> then those people will switch to it. So it gets left
> with a bunch of high-spenders and those who, through
> inertia, can't be bothered to move and pay punitive
> rates. Sounds like a win-win situation for them...


And to hell with the low users. I would probably take 10 years to spend
£100..!

> I admit things like dire customer service would make a
> poor reputation, but if the high-spend deal is really
> that good then people will go for it. (As an example
> today, cashback deals have hardly good press but people
> still use them)


That is one thing I have never understood. Why not just reduce the price
by £x instead of charging £y and then giving the customer £x back..?

Ivor



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  #22 (permalink)  
Old 01-27-2007, 08:30 PM
David Hearn
Guest
 
Posts: n/a
Default Re: Orange smallest mobile network?

SteveH wrote:
> David Hearn <dave@NOswampieSPAM.org.uk> wrote:
>
>>>> It's the economics of nastyness and madness
>>> It's all about profitability, though.
>>>
>>> In the same way that a supermarket wouldn't maintain a loss-making site
>>> just to maintain brand loyalty and to be nice to their customers.

>> They'd certainly maintain a loss-making site to maintain a presence and
>> to stop a rival from taking over the site.

>
> No. Both Somerfield and Iceland have sold struggling sites to rival
> operators recently.


Heh - I was thinking of the popular supermarkets (ie. the
Orange/Vodafone/T-Mobile/O2's of the supermarkets) - rather than the
EasyMobile ones.

>> In the same way, I wonder why, at one point, Clintons Cards had 5 stores
>> in my local town - all within 2-3 minutes walk of each other.
>> Waterstones had 3 stores after purchasing Ottakars, now reduced to 2
>> (within 1 minute walk of each other).

>
> That's usually to do with length of lease - it's sometimes cheaper to
> keep running a site rather than pay the penalty clause for terminating
> the lease. This is, of course, unless you can sell the remaining term on
> to another operator.
>
>> Unless a supermarket chain is having significant problems, it's likely
>> that its in their interests to maintain lower profit (or loss making
>> stores) to keep those people in the habit of shopping there. Once a
>> customer starts shopping regularly elsewhere, they tend to stick. Those
>> customers may move house or something in the future - and keeping them
>> on-side is worthwhile.

>
> Tesco may do this as they're in a position of market dominance and can
> afford to do so. Many other chains wouldn't.


Okay, as I said above, I was thinking of more like Tesco/Sainsburys
rather than the smaller ones.

D

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  #23 (permalink)  
Old 01-27-2007, 08:56 PM
Matt Wheeler
Guest
 
Posts: n/a
Default Re: Orange smallest mobile network?


"David Hearn" <dave@NOswampieSPAM.org.uk> wrote in message
news:521r5cF1mj9inU1@mid.individual.net...
> SteveH wrote:
>> David Hearn <dave@NOswampieSPAM.org.uk> wrote:
>>
>>>>> It's the economics of nastyness and madness
>>>> It's all about profitability, though.
>>>>
>>>> In the same way that a supermarket wouldn't maintain a
>>>> loss-making site
>>>> just to maintain brand loyalty and to be nice to their customers.
>>> They'd certainly maintain a loss-making site to maintain a
>>> presence and
>>> to stop a rival from taking over the site.

>>
>> No. Both Somerfield and Iceland have sold struggling sites to rival
>> operators recently.

>
> Heh - I was thinking of the popular supermarkets (ie. the
> Orange/Vodafone/T-Mobile/O2's of the supermarkets) - rather than the
> EasyMobile ones.
>


I can think of one example.... last year (or possibly in 05),
Morrisons closed one of the two stores it had in Canterbury (both had
been from the Safeway takeover, but neither had been required to be
sold off). from what I recall, it remained empty for a while, although
I think it is now an Aldi.

Still, getting back on to the subject at hand.....
A business, whether it be a supermarket or mobile operator, is first
and foremest responsible to its shareholders, who generally will
demand maximum return from investment.
Orange have clearly determined it a worthwhile risk to lose the
contract phone customers who lose them money or break even.. If
they're on low/no line rental contracts with subsidised phones and,
which cost Orange money, why should they hold on to them ?

Seriously, if you ran a business where, to keep certain customers, it
would mean spending more than they'd bring back in return, would you
actually want to spend that money ?
I'm aware of long term profitability and word-of-mouth statistics for
people getting good service, but one route to making as much money as
possible for yourself/shareholders is not to throw money after
customers who aren't going to bring more back in return.




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  #24 (permalink)  
Old 01-27-2007, 09:13 PM
Steve Terry
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Posts: n/a
Default Re: Orange smallest mobile network?


"Benedict Addis" <news@theale.uk> wrote in message
news:fMJuh.5469$fy5.2119@newsfe6-win.ntli.net...
>>>>In my eyes, Orange doesn't exist anymore. Haven't for a number of
>>>>years.....
>>>>I mean, when you think about it, what's 'Orange' about 'Orange'
>>>>anymore?????
>>>
>>> Ditto again.

>>
>> Ah, I see Orange-bashing is becoming fashionable again :-)
>> Cheers
>> Jon.

>
> Jon, I've used Orange and nothing but Orange for the last ten years, put
> all my family on Orange but even I am starting to have doubts. This is
> more than Orange-bashing, it's a zeitgeist!
> Benedict.
>

Indeed, the most loyal of long term Orange users are having doubts,
and now 3 have at last got their act together they have an alternative,
other than the unimaginative traditional 2g UK networks.

Steve Terry



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  #25 (permalink)  
Old 01-27-2007, 09:44 PM
Paul
Guest
 
Posts: n/a
Default Re: Orange smallest mobile network?

Steve Terry wrote:
> "Benedict Addis" <news@theale.uk> wrote in message
> news:fMJuh.5469$fy5.2119@newsfe6-win.ntli.net...
>>>>> In my eyes, Orange doesn't exist anymore. Haven't for a number of
>>>>> years.....
>>>>> I mean, when you think about it, what's 'Orange' about 'Orange'
>>>>> anymore?????
>>>> Ditto again.
>>> Ah, I see Orange-bashing is becoming fashionable again :-)
>>> Cheers
>>> Jon.

>> Jon, I've used Orange and nothing but Orange for the last ten years, put
>> all my family on Orange but even I am starting to have doubts. This is
>> more than Orange-bashing, it's a zeitgeist!
>> Benedict.
>>

> Indeed, the most loyal of long term Orange users are having doubts,
> and now 3 have at last got their act together they have an alternative,
> other than the unimaginative traditional 2g UK networks.
>
> Steve Terry
>
>


So which network would you recommend these days then Steve?

Paul

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  #26 (permalink)  
Old 01-27-2007, 11:25 PM
Ivor Jones
Guest
 
Posts: n/a
Default Re: Orange smallest mobile network?

"Paul" <neverchecked@nomail.net> wrote in message
news:45bbc7d7$0$8751$ed2619ec@ptn-nntp-reader02.plus.net

[snip]

> So which network would you recommend these days then
> Steve?
> Paul


I don't know about him, but for my part, if it's PAYG then Tesco.
Contract, probably Voda (although coverage on that is crap at work, and
all the company phones are on it..!)

Ivor



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  #27 (permalink)  
Old 01-27-2007, 11:36 PM
Matthew Long
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Posts: n/a
Default Re: Orange smallest mobile network?

:-)



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  #28 (permalink)  
Old 01-28-2007, 09:48 AM
Soruk
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Posts: n/a
Default Re: Orange smallest mobile network?

On Sat, 27 Jan 2007 20:56:16 -0000, Matt Wheeler <spam@007jbond.freeserve.co.uk> wrote:
>
>"David Hearn" <dave@NOswampieSPAM.org.uk> wrote in message
>news:521r5cF1mj9inU1@mid.individual.net...
>>
>> Heh - I was thinking of the popular supermarkets (ie. the
>> Orange/Vodafone/T-Mobile/O2's of the supermarkets) - rather than the
>> EasyMobile ones.

>
>I can think of one example.... last year (or possibly in 05),
>Morrisons closed one of the two stores it had in Canterbury (both had
>been from the Safeway takeover, but neither had been required to be
>sold off). from what I recall, it remained empty for a while, although
>I think it is now an Aldi.


Yes it is. (Or, at least it was last weekend!)

>If they're on low/no line rental contracts with subsidised phones and,
>which cost Orange money, why should they hold on to them ?


How low a line rental do you mean here? Orange no longer appear to offer
anything under £25/month.

As for the OVP VM users, they're pretty much all on out-of-contract phones
having switched from other tariffs while it was still available, so the
subsidy has already been repaid.

--
-- Michael "Soruk" McConnell Eridani Star System
MailStripper - http://www.MailStripper.eu/ - SMTP spam filter
Mail Me Anywhere - http://www.MailMeAnywhere.com/ - Mobile email
Second Number - http://secondnumber.matrixnetwork.co.uk/

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  #29 (permalink)  
Old 01-28-2007, 10:11 AM
Matt Wheeler
Guest
 
Posts: n/a
Default Re: Orange smallest mobile network?


"Soruk" <soruk@bitbucket.eridani.co.uk> wrote in message
news:slrnerosbs.41g.soruk@zeskia.int.eridani.co.uk ...
> On Sat, 27 Jan 2007 20:56:16 -0000, Matt Wheeler
> <spam@007jbond.freeserve.co.uk> wrote:
>>
>>"David Hearn" <dave@NOswampieSPAM.org.uk> wrote in message
>>news:521r5cF1mj9inU1@mid.individual.net...
>>>
>>> Heh - I was thinking of the popular supermarkets (ie. the
>>> Orange/Vodafone/T-Mobile/O2's of the supermarkets) - rather than
>>> the
>>> EasyMobile ones.

>>
>>I can think of one example.... last year (or possibly in 05),
>>Morrisons closed one of the two stores it had in Canterbury (both
>>had
>>been from the Safeway takeover, but neither had been required to be
>>sold off). from what I recall, it remained empty for a while,
>>although
>>I think it is now an Aldi.

>
> Yes it is. (Or, at least it was last weekend!)
>
>>If they're on low/no line rental contracts with subsidised phones
>>and,
>>which cost Orange money, why should they hold on to them ?

>
> How low a line rental do you mean here? Orange no longer appear to
> offer
> anything under £25/month.
>
> As for the OVP VM users, they're pretty much all on out-of-contract
> phones
> having switched from other tariffs while it was still available, so
> the
> subsidy has already been repaid.
>
>


And what about those who managed to get new, free nokia 6070 handsets
a few weeks ago, or those that last year managed to get new, free
handsets on upgrade last year too. A 6070 costs about 80 quid, or
probably a bit less to the networks, but even so, if those OVP Virgin
users don't use the phone much, I don't see them using it enough to,
effectively, allow Orange to recoup the money they've "spent" on them.
As for other low tariff users, Orange still offer the Dolphin 19 pound
tariff on their website, and the site also suggests that the 19 pound
tariff is also available in store. Although these days with Orange's
upgrade bands and such like, I doubt there is much subsidy on those
people spending 25 or less per month.



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  #30 (permalink)  
Old 01-28-2007, 11:28 AM
Soruk
Guest
 
Posts: n/a
Default Re: Orange smallest mobile network?

On Sun, 28 Jan 2007 10:11:11 -0000, Matt Wheeler <spam@007jbond.freeserve.co.uk> wrote:
>
>And what about those who managed to get new, free nokia 6070 handsets
>a few weeks ago, or those that last year managed to get new, free
>handsets on upgrade last year too.


I get the impression (*note: not hard fact*) that this was a cock-up on
the part of the Orange website.

>A 6070 costs about 80 quid, or
>probably a bit less to the networks, but even so, if those OVP Virgin
>users don't use the phone much, I don't see them using it enough to,
>effectively, allow Orange to recoup the money they've "spent" on them.


Orange made the mistake of allowing them to upgrade at those prices. Their
fault.

>As for other low tariff users, Orange still offer the Dolphin 19 pound
>tariff on their website, and the site also suggests that the 19 pound
>tariff is also available in store. Although these days with Orange's
>upgrade bands and such like, I doubt there is much subsidy on those
>people spending 25 or less per month.


You're right there.. it's been a while since I got a free phone on upgrade
on ED50.

--
-- Michael "Soruk" McConnell Eridani Star System
MailStripper - http://www.MailStripper.eu/ - SMTP spam filter
Mail Me Anywhere - http://www.MailMeAnywhere.com/ - Mobile email
Second Number - http://secondnumber.matrixnetwork.co.uk/

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