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  #1 (permalink)  
Old 10-23-2007, 07:18 PM
A.Lee
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Default Orange top-ups not added to phone?

I bought a new phone last month, and had to have a £10 top-up with the
phone.

Anyway, after registering the phone, I asked when the £10 would be added
to my credit - "around a week"

As I didnt intend to use the SIM, I'd forgotten about it, until Sunday
when I went to try it out - but it still hadnt got the £10 credited.
So I called Orange CS - couldnt talk to them, as no credit on my phone!

I've now sent an email to the Orange Shop (online) who supplied the
phone/top-up asking them to sort the matter out.

Am I likely to get any joy from emailing them?
Or should I call CS, and how would I do that with no credit?
Ta
Alan.



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  #2 (permalink)  
Old 10-23-2007, 09:04 PM
Stephen Chadfield
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Default Re: Orange top-ups not added to phone?

A.Lee <alan@darkroom.+.com> wrote:
> Am I likely to get any joy from emailing them?
> Or should I call CS, and how would I do that with no credit?


You...could...call...them...from...another...telep hone...

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Stephen Chadfield

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  #3 (permalink)  
Old 10-23-2007, 09:07 PM
Bob Eager
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Default Re: Orange top-ups not added to phone?

On Tue, 23 Oct 2007 21:04:03 UTC, Stephen Chadfield
<stephen@chadfield.com> wrote:

> A.Lee <alan@darkroom.+.com> wrote:
> > Am I likely to get any joy from emailing them?
> > Or should I call CS, and how would I do that with no credit?

>
> You...could...call...them...from...another...telep hone...


This is Orange CS we're talking about...at mobile rates? Could be
hours...

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Bob Eager
begin 123 a new life...take up Extreme Ironing!

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  #4 (permalink)  
Old 10-24-2007, 07:47 AM
A.Lee
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Default Re: Orange top-ups not added to phone?

Stephen Chadfield <stephen@chadfield.com> wrote:

> A.Lee <alan@darkroom.+.com> wrote:
> > Am I likely to get any joy from emailing them?
> > Or should I call CS, and how would I do that with no credit?

>
> You...could...call...them...from...another...telep hone...


Number?
450 is unlikely to work from my O2 phone I should think.
Alan.

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  #5 (permalink)  
Old 10-24-2007, 09:00 AM
ChrisM
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Default Re: Orange top-ups not added to phone?

In message 1i6hceh.icpwyv1jcsrkeN%alan@darkroom.+.com,
A.Lee <alan@darkroom.+.com> Proclaimed from the tallest tower:

> Stephen Chadfield <stephen@chadfield.com> wrote:
>
>> A.Lee <alan@darkroom.+.com> wrote:
>>> Am I likely to get any joy from emailing them?
>>> Or should I call CS, and how would I do that with no credit?

>>
>> You...could...call...them...from...another...telep hone...

>
> Number?
> 450 is unlikely to work from my O2 phone I should think.
> Alan.


For heaven's sake! Put some effort in...

http://www.google.co.uk/search?sourc...stomer+service

I'm sure you can find the number there...

....In fact, you can get a landline number for Orange CS from there in two
clicks...


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Chris.
(Remove Elvis's shoes to email me)



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  #6 (permalink)  
Old 10-24-2007, 06:51 PM
PC Paul
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Default Re: Orange top-ups not added to phone?

ChrisM wrote:
> In message 1i6hceh.icpwyv1jcsrkeN%alan@darkroom.+.com,
> A.Lee <alan@darkroom.+.com> Proclaimed from the tallest tower:
>
>> Stephen Chadfield <stephen@chadfield.com> wrote:
>>
>>> A.Lee <alan@darkroom.+.com> wrote:
>>>> Am I likely to get any joy from emailing them?
>>>> Or should I call CS, and how would I do that with no credit?
>>> You...could...call...them...from...another...telep hone...

>> Number?
>> 450 is unlikely to work from my O2 phone I should think.
>> Alan.

>
> For heaven's sake! Put some effort in...
>
> http://www.google.co.uk/search?sourc...stomer+service
>
> I'm sure you can find the number there...
>
> ...In fact, you can get a landline number for Orange CS from there in two
> clicks...
>
>


Or, from <www.saynoto0870.com> searching for 'Orange':

Customer services: 0800 0790438
Business cust srv: 0800 0790184
Retentions: 0800 0797777


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