Orange upgrades

Started a 18 month contract in June 2006. I am thinking of upgrading in the
last three months of my contract (mid September)

However, when I sign into 'my account' on line it states that I cannot
upgrade until 12th Feb 2008!!!!!

Any idea what's going on here? The only thing I have changed on my account
during the contract is the Orange World bundle last month from the £16 =
25Mb to the £8=30Mb bundle.

I assume that this is an error and that Orange know when my contract is
supposed to end?

I could phone them up but don't fancy being online for ages and I don't
really need to ask them until mid September anyhow!

Tim

"Tim Rogers" <nospam@sapm.net> wrote in message
news:5hqqdtF3lte1pU1@mid.individual.net...
> Started a 18 month contract in June 2006. I am thinking of upgrading in
> the last three months of my contract (mid September)
>
> However, when I sign into 'my account' on line it states that I cannot
> upgrade until 12th Feb 2008!!!!!
>
> Any idea what's going on here? The only thing I have changed on my account
> during the contract is the Orange World bundle last month from the £16 =
> 25Mb to the £8=30Mb bundle.
>
> I assume that this is an error and that Orange know when my contract is
> supposed to end?
>
> I could phone them up but don't fancy being online for ages and I don't
> really need to ask them until mid September anyhow!
>
> Tim

Sorted it was a cock up on the website. I can upgrade next month.

Tim
>
>

On 7 Aug, 14:48, "Tim Rogers" <nos...@sapm.net> wrote:
> "Tim Rogers" <nos...@sapm.net> wrote in message
>
> news:5hqqdtF3lte1pU1@mid.individual.net...
>
>
>
> > Started a 18 month contract in June 2006. I am thinking of upgrading in
> > the last three months of my contract (mid September)
>
> > However, when I sign into 'my account' on line it states that I cannot
> > upgrade until 12th Feb 2008!!!!!
>
> > Any idea what's going on here? The only thing I have changed on my account
> > during the contract is the Orange World bundle last month from the £16 =
> > 25Mb to the £8=30Mb bundle.
>
> > I assume that this is an error and that Orange know when my contract is
> > supposed to end?
>
> > I could phone them up but don't fancy being online for ages and I don't
> > really need to ask them until mid September anyhow!
>
> > Tim
>
> Sorted it was a cock up on the website. I can upgrade next month.
>
> Tim
>
>

How did you sort it - did you call customer services?

IME, and counter to received wisdom, calling CS is not always an
exercise in abject frustration and futility.

Mizter T <mizter.t@gmail.com> wrote:

[]
> IME, and counter to received wisdom, calling CS is not always an
> exercise in abject frustration and futility.

LOL. One of the reasons I left them was due to half-hour waits on the
phone, and then a pointless discussion once I got through. Have they
improved? You can get through in a few minutes when they make an error
on your bill in their favour?

--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Ex-Pres. Blair- May, 2007

"Mizter T" <mizter.t@gmail.com> wrote in message
news:1186502707.336713.67090@w3g2000hsg.googlegrou ps.com...
On 7 Aug, 14:48, "Tim Rogers" <nos...@sapm.net> wrote:
> "Tim Rogers" <nos...@sapm.net> wrote in message
>
> news:5hqqdtF3lte1pU1@mid.individual.net...
>
>
>
> > Started a 18 month contract in June 2006. I am thinking of upgrading in
> > the last three months of my contract (mid September)
>
> > However, when I sign into 'my account' on line it states that I cannot
> > upgrade until 12th Feb 2008!!!!!
>
> > Any idea what's going on here? The only thing I have changed on my
> > account
> > during the contract is the Orange World bundle last month from the £16 =
> > 25Mb to the £8=30Mb bundle.
>
> > I assume that this is an error and that Orange know when my contract is
> > supposed to end?
>
> > I could phone them up but don't fancy being online for ages and I don't
> > really need to ask them until mid September anyhow!
>
> > Tim
>
> Sorted it was a cock up on the website. I can upgrade next month.
>
> Tim
>
>

How did you sort it - did you call customer services?

IME, and counter to received wisdom, calling CS is not always an
exercise in abject frustration and futility.

I bit the bullet and rang them up. After only 30 seconds online a very
helpful Geordie lady had a look at my account and informed me that I could
upgrade on Sept 8th. There was me thinking I'd get a load of grief and it
was sorted in two minutes!!

Tim