Orange Web account pages are a mess

I had previously found a problem with the 'Your account' pages when I
noticed that there was no e-mail address in the Contacts field. I put it
in, but when I went back it hadn't stuck. I've now tried this several
times, with the same result. Also, at least one of the pages had a 'Next'
button which didn't work - I had to hit return, and even then the
settings didn't stick.

Last night I registered a couple of PAYG SIMs (to get the 5p/min
international calls on Camel). I wanted to add them to my (monthly)
account details: set up my 4-digit Identity Code, entered SIM No. and
awaited security code. Entered Identity Code and security code, and got
the following:

"enter security details
"There is a problem with some of the information you have entered. Please
correct any mistakes and try again.

"identity code - should be a number between 12 to 19 digit

"You have chosen to add a pay as you go phone to your account.
Please enter your 4 digit identity code and the security code that has
been sent by text message to your phone"

So you have a 4-digit Identity Code that "should be a number between 12
to 19 digit". Am I missing something here, or is this a total cock-up? Is
there any way round it? I called Orange last night, but I didn't have
much faith in their understanding the problem, and their changing my 4
digits to another number made no difference (but I went along to humour
them).

What to do?

Chris

On 10 Jun, 17:03, chris <inva...@invalid.invalid> wrote:
> I had previously found a problem with the 'Your account' pages when I
> noticed that there was no e-mail address in the Contacts field. I put it
> in, but when I went back it hadn't stuck. I've now tried this several
> times, with the same result. Also, at least one of the pages had a 'Next'
> button which didn't work - I had to hit return, and even then the
> settings didn't stick.
>
> Last night I registered a couple of PAYG SIMs (to get the 5p/min
> international calls on Camel). I wanted to add them to my (monthly)
> account details: set up my 4-digitIdentityCode, entered SIM No. and
> awaited securitycode. EnteredIdentityCodeand securitycode, and got
> the following:
>
> "enter security details * *
> "There is a problem with some of the information you have entered. Please
> correct any mistakes and try again.
>
> "identitycode- should be a number between12to19digit
>
> "You have chosen to add a pay as you go phone to your account.
> Please enter your 4digitidentitycodeand the securitycodethat has
> been sent by text message to your phone"
>
> So you have a 4-digitIdentityCodethat "should be a number between12
> to19digit". Am I missing something here, or is this a total cock-up? Is
> there any way round it? I calledOrangelast night, but I didn't have
> much faith in their understanding the problem, and their changing my 4
> digits to another number made no difference (but I went along to humour
> them).
>
> What to do?
>
> Chris

Same problem.

I called the 450 number but they didn't understand the problem. Was
recommended to call the 439 number for technical assistance and
advised it would be 50p for the call. Turns out its 50p per minute.

I filled out a customer service request from the 'contact us' section
on the orange website, but the automated reply says that they will not
deal with account-related queries and, surprisingly, to call the 50p
per minute number.

Not ideal...

Oliver

On Sun, 15 Jun 2008 23:51:30 -0700, thefatpenguin wrote:

> On 10 Jun, 17:03, chris <inva...@invalid.invalid> wrote:
>> I had previously found a problem with the 'Your account' pages when I
>> noticed that there was no e-mail address in the Contacts field. I put
>> it in, but when I went back it hadn't stuck. I've now tried this
>> several times, with the same result. Also, at least one of the pages
>> had a 'Next' button which didn't work - I had to hit return, and even
>> then the settings didn't stick.
>>
>> Last night I registered a couple of PAYG SIMs (to get the 5p/min
>> international calls on Camel). I wanted to add them to my (monthly)
>> account details: set up my 4-digitIdentityCode, entered SIM No. and
>> awaited securitycode. EnteredIdentityCodeand securitycode, and got the
>> following:
>>
>> "enter security details
>> "There is a problem with some of the information you have entered.
>> Please correct any mistakes and try again.
>>
>> "identitycode- should be a number between12to19digit
>>
>> "You have chosen to add a pay as you go phone to your account. Please
>> enter your 4digitidentitycodeand the securitycodethat has been sent by
>> text message to your phone"
>>
>> So you have a 4-digitIdentityCodethat "should be a number between12
>> to19digit". Am I missing something here, or is this a total cock-up? Is
>> there any way round it? I calledOrangelast night, but I didn't have
>> much faith in their understanding the problem, and their changing my 4
>> digits to another number made no difference (but I went along to humour
>> them).
>>
>> What to do?
>>
>> Chris
>
> Same problem.
>
> I called the 450 number but they didn't understand the problem. Was
> recommended to call the 439 number for technical assistance and advised
> it would be 50p for the call. Turns out its 50p per minute.
>
> I filled out a customer service request from the 'contact us' section on
> the orange website, but the automated reply says that they will not deal
> with account-related queries and, surprisingly, to call the 50p per
> minute number.
>
> Not ideal...
>
> Oliver

Same here. When they told me about the 50p/min number I said I wasn't
going to do that as the problem was with them. Passed to a supervisor who
told me to send an e-mail. Nothing after a couple of days, so called
again, was told I had to speak to a PAYG person, who told me once again
that they would definitely be visible, but it might take a few minutes.
Still nothing.

When I'm up to it I'll try again, and try and escalate.

(Got my paper bill, and it now shows the names against the monthly
phones, even though they still don't show when I go into that part of the
'Your account' pages).

Chris