Geoff Winkless wrote:
> Hays wrote:
>> What are your experiences of the above re their cashback payments
>> My first payment doesn't seem to be going well, and they don't seem to
>> reply to emails
> I don't really go for cashback deals but I got my sp5 from them since it
> was the cheapest place even without the cashback. They didn't send me
> with my phone the coupons you have to have in order to claim and their
> T&Cs state that they won't reissue coupons after the first week (month?
> can't remember) - of course you don't look for the coupons until the
> 6-month when you have to send one back.
> I couldn't be bothered to argue the toss, there was only £15 cashback in
Paul - I took out a phone with cashback with Phone2UDirect too. I've
not been impressed with things so far. The phone was late arriving (not
a good start!) and I haven't yet received my 1st cashback. I have now
posted in my 2nd cashback and put a letter in with it indicating my
displeasure and asking when I can expect to receive the cheque. I've
sent everything by Royal Mail Special Delivery so I have signed proof of
delivery that they received things. I e-mailed them twice in the
interim - no reply. I then called and the chap was actually reasonably
friendly - however as the cashback department "isn't customer-facing"
(which sounds like a well-worn excuse) he couldn't put me through to
them - promised to send them an e-mail though.
Geoff - Are you sure about the voucher side of things? I never remember
any talk of vouchers when I took out my phone and their latests T&Cs
) say "Please
note in order to simplify the claims procedure, no further paperwork
will be sent to you in order for you to claim, we do not send out
vouchers and no vouchers are required to claim."
Will let you know how I get on but I would advise avoiding them at all
costs - I've stuck with either e2save or OSPS since then as at least
they have the backing of CPW (for all the issues people have had with
them I've actually found them pretty good).