 Re: Porting my number from a Virgin PAYG Bundle.
In message JT8ij.76389$c_1.978@text.news.blueyonder.co.uk,
{{{{{Welcome}}}}} <bhx_spam@trapped__hotmail.co.uk> Proclaimed from the
tallest tower:
> BC wrote:
>> ChrisM wrote:
>>> I'm currently with Virgin Mobile. I have a 'PAYG' account rather
>>> than a contract, but I pay a fixed amount monthly by DD as I'm on a
>>> 'bundle' (£10/month for 300 texts and 300 cross network minutes).
>>> I'm wondering if transferring my number to a new provider will work
>>> the same as transferring from a contract, that is, I simply phone
>>> them up and ask for a PAC whaich I will give to the new provider...
>>> (I assume the act of doing this will cancel my bundle, and they'll
>>> stop taking the DD payments at that time).
>>>
>>> Before anyone has a moan... I know I could find this out by phoning
>>> CS, but anyone that has tried VM CS will know why I'm asking here
>>> first... :-/
>>
>> Porting out will cancel everything. They will process a final bill
>> and that's it.
>>
>> What's the problem with Virgin Mobile customer services? I always
>> find them to be excellent.
>
>
> Same here, Virgin Mobile customer service have been excellent when
> I've called them.
Must have had an un-characteristically bad experience when I called then. I
suppose once I got to talk to the right person, they were good, but it took
30 minutes on hold and 3 transfers to get to speak to him...
--
Regards,
Chris.
(Remove Elvis's shoes to email me)
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