Go Back   Wireless and Wifi Forums > Cellular Communications > Cellular Newsgroups > uk.telecom.mobile
Register FAQ Forum Rules Members List Calendar Search Today's Posts Advertise Mark Forums Read

 
Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 07-31-2011, 09:43 AM
A.Lee
Guest
 
Posts: n/a
Default Possible to have 2 SIM's for the same number?

I've got my rough 10 phone for work use, and a nice shiny upgrade HTC
for private use.
To save swapping over the SIM card every weekend, would Orange supply a
2nd SIM card for use in the spare phone?
Obviously only one phone would be turned on at any time.
Ta
Alan.

--
To reply by e-mail, change the ' + ' to 'plus'.

Reply With Quote
  #2 (permalink)  
Old 07-31-2011, 10:42 AM
R. Mark Clayton
Guest
 
Posts: n/a
Default Re: Possible to have 2 SIM's for the same number?

Yes, but only on Voda business tariff IIRC.

An extra 10 or so. Voda are clever enough to work out which phone has
answered or you can set it.

"A.Lee" <alan@darkroom.+.com> wrote in message
news:1k59n0w.7ofjrkw3kt1cN%alan@darkroom.+.com...
> I've got my rough 10 phone for work use, and a nice shiny upgrade HTC
> for private use.
> To save swapping over the SIM card every weekend, would Orange supply a
> 2nd SIM card for use in the spare phone?
> Obviously only one phone would be turned on at any time.
> Ta
> Alan.
>
> --
> To reply by e-mail, change the ' + ' to 'plus'.




Reply With Quote
  #3 (permalink)  
Old 07-31-2011, 11:58 AM
Jon Pitts
Guest
 
Posts: n/a
Default Re: Possible to have 2 SIM's for the same number?

"A.Lee" <alan@darkroom.+.com> wrote in message
news:1k59n0w.7ofjrkw3kt1cN%alan@darkroom.+.com...
> I've got my rough 10 phone for work use, and a nice shiny upgrade HTC
> for private use.
> To save swapping over the SIM card every weekend, would Orange supply a
> 2nd SIM card for use in the spare phone?
> Obviously only one phone would be turned on at any time.
> Ta
> Alan.
>
>


Yep, Voda & Orange both offer this.

Orange call it "Single Number" and is available to business customers:
http://tinyurl.com/2fchrkt

Voda MultiSIM used to be the same thing, albeit without GPRS-support if
memory serves me correctly: http://tinyurl.com/3fw44pz

Rgds

Jon.



Reply With Quote
  #4 (permalink)  
Old 08-04-2011, 05:05 PM
A.Lee
Guest
 
Posts: n/a
Default Re: Possible to have 2 SIM's for the same number?

Jon Pitts <usenet@pitts50.co.uk> wrote:

> "A.Lee" <alan@darkroom.+.com> wrote in message
> news:1k59n0w.7ofjrkw3kt1cN%alan@darkroom.+.com...
> > I've got my rough 10 phone for work use, and a nice shiny upgrade HTC
> > for private use.
> > To save swapping over the SIM card every weekend, would Orange supply a
> > 2nd SIM card for use in the spare phone?
> > Obviously only one phone would be turned on at any time.


> Yep, Voda & Orange both offer this.
> Orange call it "Single Number" and is available to business customers:
> http://tinyurl.com/2fchrkt



Thanks for both of the replies.
So, I rang Orange CS today.
I got the feeling that I had rang the local pizza house, and had asked
for a curry.
It ended with foul language from me, as the operator was being a right
tit by insisting there was no such thing as 2 sims with 1 number, and I
hadnt seen it on the Orange website, as they dont do that
..
I asked to talk to a Supervisor, or given another number to ring to talk
to someone who knew about it. I was told no, as "you cant talk to
supervisors, and there is no other number to ring, as we dont do such a
thing".
I then got the web page up with it on, and read it out, he then said I'd
rang the wrong number, and he doesnt deal with business. This is when I
got worked up.

So, I rang up expecting to upgrade my tariff, and pay a bit extra each
month, now, I'll be looking to change networks.
How can customer service be so bad?

Ta
Alan.


--
To reply by e-mail, change the ' + ' to 'plus'.

Reply With Quote
  #5 (permalink)  
Old 08-04-2011, 05:22 PM
R. Mark Clayton
Guest
 
Posts: n/a
Default Re: Possible to have 2 SIM's for the same number?


"A.Lee" <alan@darkroom.+.com> wrote in message
news:1k5hlxn.1oppsxh1frol2aN%alan@darkroom.+.com.. .
> Jon Pitts <usenet@pitts50.co.uk> wrote:
>
>> "A.Lee" <alan@darkroom.+.com> wrote in message
>> news:1k59n0w.7ofjrkw3kt1cN%alan@darkroom.+.com...

SNIP
>> Yep, Voda & Orange both offer this.
>> Orange call it "Single Number" and is available to business customers:
>> http://tinyurl.com/2fchrkt

>
>
> Thanks for both of the replies.
> So, I rang Orange CS today.

SNIP - tales of Orange CS now DT & FT own it
>
> So, I rang up expecting to upgrade my tariff, and pay a bit extra each
> month, now, I'll be looking to change networks.
> How can customer service be so bad?
>
> Ta
> Alan.
>


Ring up Voda - still not good, but better than this.



Reply With Quote
  #6 (permalink)  
Old 08-04-2011, 07:20 PM
Dave Higton
Guest
 
Posts: n/a
Default Re: Possible to have 2 SIM's for the same number?

In message <1k5hlxn.1oppsxh1frol2aN%alan@darkroom.+.com>
alan@darkroom.+.com (A.Lee) wrote:

> How can customer service be so bad?


Years of practice.

Dave

Reply With Quote
  #7 (permalink)  
Old 08-05-2011, 09:02 AM
Harry Stottle
Guest
 
Posts: n/a
Default Re: Possible to have 2 SIM's for the same number?

"A.Lee" <alan@darkroom.+.com> wrote in message
news:1k5hlxn.1oppsxh1frol2aN%alan@darkroom.+.com.. .
>
> Thanks for both of the replies.
> So, I rang Orange CS today.
> I got the feeling that I had rang the local pizza house, and had asked
> for a curry.
> It ended with foul language from me, as the operator was being a right
> tit by insisting there was no such thing as 2 sims with 1 number, and I
> hadnt seen it on the Orange website, as they dont do that
> .
> I asked to talk to a Supervisor, or given another number to ring to talk
> to someone who knew about it. I was told no, as "you cant talk to
> supervisors, and there is no other number to ring, as we dont do such a
> thing".
> I then got the web page up with it on, and read it out, he then said I'd
> rang the wrong number, and he doesnt deal with business. This is when I
> got worked up.
>
> So, I rang up expecting to upgrade my tariff, and pay a bit extra each
> month, now, I'll be looking to change networks.
> How can customer service be so bad?
>

Because we let them get away with it by not taking the matter further, and
explaining our frustrations to someone at a higher level. Using foul or
abusive language to company employees, no matter how stupid or unhelpful
they seem, will only give the company the excuse to put you on the naughty
seat, and refuse to listen to anything further that you say.

In this type of situation, always keep calm, and civil, if the operator
refuses to put you through to someone at a higher level, or give you another
number to ring, ask for the operators name, followed by asking for an
address where you can put your complaint in writing. If the operator refuses
to do this, find that address from somewhere else and write and complain,
include the date, and exact time of the conversation, and the operators
name, (if given). Anyone following your complaint up will then have access
to the actual conversation, as almost all calls will be recorded now, so if
you have been civil during the call, and the operator has been obstructive,
or obtuse, it will be obvious where the fault lies, the operator will get
reprimanded, you will get an apology, and hopefully, customer service will
improve in future.


Reply With Quote
  #8 (permalink)  
Old 08-05-2011, 09:55 AM
chris
Guest
 
Posts: n/a
Default Re: Possible to have 2 SIM's for the same number?

On 05/08/11 10:02, Harry Stottle wrote:
> "A.Lee" <alan@darkroom.+.com> wrote in message
> news:1k5hlxn.1oppsxh1frol2aN%alan@darkroom.+.com.. .
>>
>> Thanks for both of the replies.
>> So, I rang Orange CS today.
>> I got the feeling that I had rang the local pizza house, and had asked
>> for a curry.
>> It ended with foul language from me, as the operator was being a right
>> tit by insisting there was no such thing as 2 sims with 1 number, and I
>> hadnt seen it on the Orange website, as they dont do that
>> .
>> I asked to talk to a Supervisor, or given another number to ring to talk
>> to someone who knew about it. I was told no, as "you cant talk to
>> supervisors, and there is no other number to ring, as we dont do such a
>> thing".
>> I then got the web page up with it on, and read it out, he then said I'd
>> rang the wrong number, and he doesnt deal with business. This is when I
>> got worked up.
>>
>> So, I rang up expecting to upgrade my tariff, and pay a bit extra each
>> month, now, I'll be looking to change networks.
>> How can customer service be so bad?
>>

> Because we let them get away with it by not taking the matter further, and
> explaining our frustrations to someone at a higher level. Using foul or
> abusive language to company employees, no matter how stupid or unhelpful
> they seem, will only give the company the excuse to put you on the naughty
> seat, and refuse to listen to anything further that you say.
>
> In this type of situation, always keep calm, and civil, if the operator
> refuses to put you through to someone at a higher level, or give you
> another
> number to ring, ask for the operators name, followed by asking for an
> address where you can put your complaint in writing. If the operator
> refuses
> to do this, find that address from somewhere else and write and complain,
> include the date, and exact time of the conversation, and the operators
> name, (if given). Anyone following your complaint up will then have access
> to the actual conversation, as almost all calls will be recorded now, so if
> you have been civil during the call, and the operator has been obstructive,
> or obtuse, it will be obvious where the fault lies, the operator will
> get reprimanded, you will get an apology, and hopefully, customer
> service will improve in future.


I agree with the above, but why do we have spend *our* precious time
informing them of *their* ****-ups? I reckon there should be an option
immediately after a CS call to say whether you want that call
investigated by a superior or even congratulate the driod for exemplary
work.


Reply With Quote
  #9 (permalink)  
Old 08-05-2011, 01:40 PM
Harry Stottle
Guest
 
Posts: n/a
Default Re: Possible to have 2 SIM's for the same number?

"chris" <ithinkiam@gmail.com> wrote in message
news:j1gem9$h0n$1@dont-email.me...
> On 05/08/11 10:02, Harry Stottle wrote:
>> "A.Lee" <alan@darkroom.+.com> wrote in message
>> news:1k5hlxn.1oppsxh1frol2aN%alan@darkroom.+.com.. .
>>>
>>> Thanks for both of the replies.
>>> So, I rang Orange CS today.
>>> I got the feeling that I had rang the local pizza house, and had asked
>>> for a curry.
>>> It ended with foul language from me, as the operator was being a right
>>> tit by insisting there was no such thing as 2 sims with 1 number, and I
>>> hadnt seen it on the Orange website, as they dont do that
>>> .
>>> I asked to talk to a Supervisor, or given another number to ring to talk
>>> to someone who knew about it. I was told no, as "you cant talk to
>>> supervisors, and there is no other number to ring, as we dont do such a
>>> thing".
>>> I then got the web page up with it on, and read it out, he then said I'd
>>> rang the wrong number, and he doesnt deal with business. This is when I
>>> got worked up.
>>>
>>> So, I rang up expecting to upgrade my tariff, and pay a bit extra each
>>> month, now, I'll be looking to change networks.
>>> How can customer service be so bad?
>>>

>> Because we let them get away with it by not taking the matter further,
>> and
>> explaining our frustrations to someone at a higher level. Using foul or
>> abusive language to company employees, no matter how stupid or unhelpful
>> they seem, will only give the company the excuse to put you on the
>> naughty
>> seat, and refuse to listen to anything further that you say.
>>
>> In this type of situation, always keep calm, and civil, if the operator
>> refuses to put you through to someone at a higher level, or give you
>> another
>> number to ring, ask for the operators name, followed by asking for an
>> address where you can put your complaint in writing. If the operator
>> refuses
>> to do this, find that address from somewhere else and write and complain,
>> include the date, and exact time of the conversation, and the operators
>> name, (if given). Anyone following your complaint up will then have
>> access
>> to the actual conversation, as almost all calls will be recorded now, so
>> if
>> you have been civil during the call, and the operator has been
>> obstructive,
>> or obtuse, it will be obvious where the fault lies, the operator will
>> get reprimanded, you will get an apology, and hopefully, customer
>> service will improve in future.

>
> I reckon there should be an option immediately after a CS call to say
> whether you want that call investigated by a superior or even congratulate
> the driod for exemplary work.
>

Good suggestion, but unless you let companies know about your suggestion,
they can't even consider it, also, if nobody complains about bad service,
they assume they are getting things right.



Reply With Quote
  #10 (permalink)  
Old 08-05-2011, 06:24 PM
A.Lee
Guest
 
Posts: n/a
Default Re: Possible to have 2 SIM's for the same number?

Harry Stottle <thiswontwork@noitreallywont.co.uk> wrote:
> >> "A.Lee" <alan@darkroom.+.com> wrote in message


> >>> So, I rang Orange CS today.
> >>> I got the feeling that I had rang the local pizza house, and had asked
> >>> for a curry....


> ....but unless you let companies know about your suggestion,
> they can't even consider it, also, if nobody complains about bad service,
> they assume they are getting things right.


I sent this email to their CS yesterday, I havent had a reply:

"I rang your CS staff today at around 12:00 noon to ask about having 2
SIMs for one phone number. I had seen this on your website, and it would
suit me to have the 2 sims.

So, I rang 150, and explained to the CS staff member what I required,and
he said there is no such thing.
I assured him that there was, and I had seen it on the website yesterday
evening.
He again said I was mistaken and that you do not supply 2 SIMs for one
number.
I tried to explain to him that such a thing does exist, but he was
getting abusive, and telling me I was wrong.

I then asked to be put through to a Supervisor, or given a number for
someone who would know about what I required. He said I couldnt be put
through to a Supervisor, and there was no-one else to ring, as there was
no such thing as what I required.
At this time I went into our office to have a look at your website where
I had seen it, and sure enough, it was there.
I informed the operator of the web page, who then said I had rang the
wrong number, as I should have rang the Business section. I said I had
rang the normal 150 Customer Service number, which, as far as I was
aware, was the only CS number to ring.

He was very surly, and unfortunately I used foul language at the time,
but really, how can a CS staff member irritate the customer so much that
it makes them swear?
This was not a contentious or argumental call, I was just asking about
an upgrade to my phone account, yet I felt like I was an idiot, as he
insisted that there was no such thing, and I could not have seen any
such 2 SIM account.

To make matters worse, he then rang me 5 times from this mobile number:
07973100194. 4 times were after I had told him I did not want any calls
from him.

I would be obliged if you would look into this, as I was going to give
you a little more income by taking up another phone plan, yet now I am
seriously thinking of changing Networks, because if your staff cannot be
civil to an innocent query, what are they like when there is a
problem?"

--
To reply by e-mail, change the ' + ' to 'plus'.

Reply With Quote
  #11 (permalink)  
Old 08-06-2011, 01:27 PM
Harry Stottle
Guest
 
Posts: n/a
Default Re: Possible to have 2 SIM's for the same number?

"A.Lee" <alan@darkroom.+.com> wrote in message
news:1k5jkes.16dkjyj4cqnqsN%alan@darkroom.+.com...
> Harry Stottle <thiswontwork@noitreallywont.co.uk> wrote:
>> >> "A.Lee" <alan@darkroom.+.com> wrote in message

>
>> >>> So, I rang Orange CS today.
>> >>> I got the feeling that I had rang the local pizza house, and had
>> >>> asked
>> >>> for a curry....

>
>> ....but unless you let companies know about your suggestion,
>> they can't even consider it, also, if nobody complains about bad service,
>> they assume they are getting things right.

>
> I sent this email to their CS yesterday, I havent had a reply:
>
> "I rang your CS staff today at around 12:00 noon to ask about having 2
> SIMs for one phone number. I had seen this on your website, and it would
> suit me to have the 2 sims.
>
> So, I rang 150, and explained to the CS staff member what I required,and
> he said there is no such thing.
> I assured him that there was, and I had seen it on the website yesterday
> evening.
> He again said I was mistaken and that you do not supply 2 SIMs for one
> number.
> I tried to explain to him that such a thing does exist, but he was
> getting abusive, and telling me I was wrong.
>
> I then asked to be put through to a Supervisor, or given a number for
> someone who would know about what I required. He said I couldnt be put
> through to a Supervisor, and there was no-one else to ring, as there was
> no such thing as what I required.
> At this time I went into our office to have a look at your website where
> I had seen it, and sure enough, it was there.
> I informed the operator of the web page, who then said I had rang the
> wrong number, as I should have rang the Business section. I said I had
> rang the normal 150 Customer Service number, which, as far as I was
> aware, was the only CS number to ring.
>
> He was very surly, and unfortunately I used foul language at the time,
> but really, how can a CS staff member irritate the customer so much that
> it makes them swear?
> This was not a contentious or argumental call, I was just asking about
> an upgrade to my phone account, yet I felt like I was an idiot, as he
> insisted that there was no such thing, and I could not have seen any
> such 2 SIM account.
>
> To make matters worse, he then rang me 5 times from this mobile number:
> 07973100194. 4 times were after I had told him I did not want any calls
> from him.
>
> I would be obliged if you would look into this, as I was going to give
> you a little more income by taking up another phone plan, yet now I am
> seriously thinking of changing Networks, because if your staff cannot be
> civil to an innocent query, what are they like when there is a
> problem?"
>

Looks OK to me, an apology for using the foul language would have made it
look a bit better, but 24 hours is too soon to expect a reply with this sort
of complaint as it will involve finding the recording of the conversation,
and finding and interviewing the CS employee for his side of the story. If
you do not get a reply within 7 days, then try and escalate it above CS,
ut - complaining about orange customer service - in to Google and it will
give you a few tips.


Reply With Quote
  #12 (permalink)  
Old 08-07-2011, 01:50 PM
Jon Pitts
Guest
 
Posts: n/a
Default Re: Possible to have 2 SIM's for the same number?


"A.Lee" <alan@darkroom.+.com> wrote in message
news:1k5hlxn.1oppsxh1frol2aN%alan@darkroom.+.com.. .
> Jon Pitts <usenet@pitts50.co.uk> wrote:
>
>> "A.Lee" <alan@darkroom.+.com> wrote in message
>> news:1k59n0w.7ofjrkw3kt1cN%alan@darkroom.+.com...
>> > I've got my rough 10 phone for work use, and a nice shiny upgrade HTC
>> > for private use.
>> > To save swapping over the SIM card every weekend, would Orange supply a
>> > 2nd SIM card for use in the spare phone?
>> > Obviously only one phone would be turned on at any time.

>
>> Yep, Voda & Orange both offer this.
>> Orange call it "Single Number" and is available to business customers:
>> http://tinyurl.com/2fchrkt

>
>
> Thanks for both of the replies.
> So, I rang Orange CS today.
> I got the feeling that I had rang the local pizza house, and had asked
> for a curry.
> It ended with foul language from me, as the operator was being a right
> tit by insisting there was no such thing as 2 sims with 1 number, and I
> hadnt seen it on the Orange website, as they dont do that


In fairness, it is a service unique within Orange to the business-base, if
the CSR had no experience of business-specific services I can understand
some confusion.

Having said that... I'm not sure what search facilities they have on the
Intranet or CS-knowledge-base. Was there a suggestion (either from yourself
or the CSR) to go through the website together, and see what you were
looking at?

There is certainly never an excuse for rudeness or bad language on either
end of the call.

If you're not on a business account, you may struggle to actually progress
the query - however the "Sole Trader" route is worth exploring if there are
business-specific services that you are keen to make use of.

Regards

Jon.



Reply With Quote
Reply


« 3G Internet PAYG deals in France - any knowledge here? | Re: Vodafone blocking SIMs working in an Ipad2? »
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Amazing Flat Rate Pay As You Go Plan klarita alt.cellular.verizon 26 07-09-2009 02:57 AM
How is a PHONE NUMBER Chosen?? gmark alt.cellular.sprintpcs 1 03-31-2008 07:30 PM
How is a PHONE NUMBER Chosen?? gmark alt.cellular.verizon 0 02-03-2008 07:14 PM
02 promo - Number One - = 500 FREE anytime minutes to your designated number for the next three months Liam Hall uk.telecom.mobile 1 08-06-2007 11:16 AM
Could anything more go wrong with an o2 upgrade than this? (long) Anim uk.telecom.mobile 8 12-09-2006 08:30 AM


All times are GMT. The time now is 01:55 PM.



Powered by vBulletin® Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0 PL2

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45