Problem with Orange Data

Problem with Orange Data Plan

Anybody here got any knowledge on current orange data plans

After reviewing my bill i've noticed that Orange have removed my data
bundle (Orange World Unlimited Browsing).

Called up Chief Execs Office about this and they say that they cant
put it back on my account, but can offer me a 30mb bundle for £6 (as
opposed to unlimited anytime for £8). Told them where the could stick
this offer and requested my PAC code as they had broken terms of my
contract. To my surprise they said they would arrange a PAC code and
send me out a jiffy bag for me to return phone.

Having second thoughts of backing out of my orange contract as i have
a reasonable deal with them (Racoon 35 - 500mins xnet, 200 landline,
1100 texts for £30 / month) and especially, dont really want to go
through the hassle of changing providers / porting my number.

Anybody aware of Orange data plans that are unlimited anytime that i
can request?

Or should i take a risk elsewhere?

On Tue, 29 Apr 2008 02:43:12 -0700 (PDT), philcud
<philcuddy@gmail.com> wrote:

>Problem with Orange Data Plan
>
>Anybody here got any knowledge on current orange data plans
>
>After reviewing my bill i've noticed that Orange have removed my data
>bundle (Orange World Unlimited Browsing).

Yes. When I signed up to a contract extension in January 2007 5mb
(woo! generous!) of data was included. They unilaterally removed it
from my account last month and pronounced that this was because it was
a "special offer". This is total shite as it was a pricematch for 18
months.

>Called up Chief Execs Office about this and they say that they cant
>put it back on my account, but can offer me a 30mb bundle for £6 (as
>opposed to unlimited anytime for £8). Told them where the could stick
>this offer and requested my PAC code as they had broken terms of my
>contract. To my surprise they said they would arrange a PAC code and
>send me out a jiffy bag for me to return phone.

Interesting. I've had no joy with OCS or the very helpful but
ultimately powerless girl at the Indian call centre I was transferred
to. They seem to all have difficulty comprehending that I don't need
their shit off-peak browsing deal as that's when I'm at home with my
ADSL. I think a call to the exec office might be my next step as well
considering they're also trying to con me over my contract expiry
date: January 2007 + 18 months = June 2008. They, however, now reckon
that taking out a 12-month Orange Broadband contract in March/April
2007 "restarted" the 18-month term.

>Having second thoughts of backing out of my orange contract as i have
>a reasonable deal with them (Racoon 35 - 500mins xnet, 200 landline,
>1100 texts for £30 / month) and especially, dont really want to go
>through the hassle of changing providers / porting my number.

I can't wait to be shot of them. Their service is a joke - mobile
internet rarely works and the 3G connectivity here is a joke (central
Manchester). My phone broke (again) so I had to use an old 2G one I
have spare. It was such a novelty to actually get calls/SMSs and not
have to dial numbers 3-5 times to get a connection!

I'm on a similar deal to you - racoon something or other with 900
anytime x-net minutes and unlimited texts. Howeverm, T-mobile and O2
have some good deals on at the moment either SIM-only or contract.
Orange rely on inertia to cover the fact that their service went round
the u-bend a long time ago. I'll be happy to have the minor hassle of
a number port to get rid. Such a shame - I've been with them for more
than 10 years but they're utterly useless now.

In article <dd7e01d7-1fcc-4e60-846b-
ed2fc53dd56a@x35g2000hsb.googlegroups.com>, philcuddy@gmail.com says...
> Problem with Orange Data Plan
>
> Anybody here got any knowledge on current orange data plans
>
> After reviewing my bill i've noticed that Orange have removed my data
> bundle (Orange World Unlimited Browsing).
>
> Called up Chief Execs Office about this and they say that they cant
> put it back on my account, but can offer me a 30mb bundle for £6 (as
> opposed to unlimited anytime for £8). Told them where the could stick
> this offer and requested my PAC code as they had broken terms of my
> contract. To my surprise they said they would arrange a PAC code and
> send me out a jiffy bag for me to return phone.
>
> Having second thoughts of backing out of my orange contract as i have
> a reasonable deal with them (Racoon 35 - 500mins xnet, 200 landline,
> 1100 texts for £30 / month) and especially, dont really want to go
> through the hassle of changing providers / porting my number.
>
> Anybody aware of Orange data plans that are unlimited anytime that i
> can request?
>
> Or should i take a risk elsewhere?

The only ones which offer reasonable useab apart from teh standalone USB
modem deals are the free allowances built into the panther tariffs,
these have a FUP of 250Mb, which is plenty for mobile browsing. You'll
only get near to that if you're doing modem use as well as mobile
broswing.

I would push again for your old bundle back. It goes into the tariff
archive, with teh right access level it can be ressurected.
--
Regards
Jon

In article <d38f14pcnqo4cj18q77nu3ro105qbpj6vu@4ax.com>, me@privacy.net
says...
> They, however, now reckon
> that taking out a 12-month Orange Broadband contract in March/April
> 2007 "restarted" the 18-month term.

It did. The converged broadband deal did re-start your phone contract
term. Also, the broadband contract is for 18 months, so if you stop
having a contract mobile your broadband service will revert to full
price.
--
Regards
Jon

"philcud" <philcuddy@gmail.com> wrote in message
news:dd7e01d7-1fcc-4e60-846b-ed2fc53dd56a@x35g2000hsb.googlegroups.com...
Problem with Orange Data Plan

Anybody here got any knowledge on current orange data plans

After reviewing my bill i've noticed that Orange have removed my data
bundle (Orange World Unlimited Browsing).

Called up Chief Execs Office about this and they say that they cant
put it back on my account, but can offer me a 30mb bundle for £6 (as
opposed to unlimited anytime for £8). Told them where the could stick
this offer and requested my PAC code as they had broken terms of my
contract. To my surprise they said they would arrange a PAC code and
send me out a jiffy bag for me to return phone.

Having second thoughts of backing out of my orange contract as i have
a reasonable deal with them (Racoon 35 - 500mins xnet, 200 landline,
1100 texts for £30 / month) and especially, dont really want to go
through the hassle of changing providers / porting my number.

Anybody aware of Orange data plans that are unlimited anytime that i
can request?

Or should i take a risk elsewhere?

My son used to have the Orange data bundle, (dont know the details, sorry)
but all I know is that he now uses 3 for his internet connection, Orange
couldn't match theirs. I use o2, and have a sim only deal, £30 month, 800
xnetwork minutes, and 1000 texts, Fri/Sat/Sun/Monday calls free. I don't use
a data bundle, as I use my home pc for internet. In my experience, o2 have
been excellent. customer service 1st class.

On Wed, 30 Apr 2008 05:45:55 +0100, Jon <spam@jonparker.plus.com>
wrote:

>In article <d38f14pcnqo4cj18q77nu3ro105qbpj6vu@4ax.com>, me@privacy.net
>says...
>> They, however, now reckon
>> that taking out a 12-month Orange Broadband contract in March/April
>> 2007 "restarted" the 18-month term.
>
>It did. The converged broadband deal did re-start your phone contract
>term. Also, the broadband contract is for 18 months, so if you stop
>having a contract mobile your broadband service will revert to full
>price.

Not what I was told at the time. All I was told was that I would have
to maintain the phone contract for 12 months (the minimum term of the
broadband). I was told at the time - "that's not a problem as it's
within your 18 month term". The broadband is emphatically *not* for 18
months. Unless more Orange revisionism is going on.