Re: Anyone angry with t-mobile? Post here!

pi55ed0ff wrote:
> I cancelled my contract over the phone with them over 2 months ago and
> this morning I receieved a bill saying that I owed money for the last
> month's contract! I couldn't believe it and rang up to tell them they
> had made a mistake only to be told that they never cancelled my
> contract even though I asked them to. They said because I never
> activated a code they sent me (which I never received) I was still
> liable to pay. However when I had called to cancel my contract
> previously, I was told that I only had to use the BACS code if I wanted
> to take my number with me which I decided against. Now they say I have
> to cancel my contract with 30 days notice, even though I already have,
> and pay the amount including the next 30days amount, approx £100!!!!
> Even though it is their mistake and I have done nothing wrong. I think
> this is stealing as they are trying to take money off me that is not
> theirs. The first lady I spoke to even told me there was proof that I
> hadn't used the phone since my contract should have ended, which prove
> that I had been todl the contract had finished. Why would I keep a
> contract going, only not to use it and never turn the phone on??!!

Did you ask for a PAC (not a BACS code) to transfer your number to
another network or did you ask to cancel your contract (and NOT transfer
your number).

If you wish to transfer your number, you're given a PAC which is valid
for 30 days. If the PAC is used by a new network then your contract
will end. If the PAC is not used, then the contract doesn't end.
That's how Ofcom devised the rules, and therefore isn't a T-Mobile problem.

It certainly sounds like you requested your code to transfer your
number, and therefore failure to transfer your number will not end your
contract.

David

David Hearn wrote:

> pi55ed0ff wrote:
> > contract even though I asked them to. They said because I never
> > activated a code they sent me (which I never received) I was still
> > liable to pay. However when I had called to cancel my contract

> It certainly sounds like you requested your code to transfer your
> number, and therefore failure to transfer your number will not end your
> contract.

But the op said he never received a code.

The Last Outpost wrote:
> David Hearn wrote:
>
>> pi55ed0ff wrote:
>>> contract even though I asked them to. They said because I never
>>> activated a code they sent me (which I never received) I was still
>>> liable to pay. However when I had called to cancel my contract
>
>> It certainly sounds like you requested your code to transfer your
>> number, and therefore failure to transfer your number will not end your
>> contract.
>
> But the op said he never received a code.

But he did say he *requested* a code, that T-Mobile say they sent one,
and that because he never used it his contract never ended.

This is the same with any UK network operator, and if he never received
his PAC then he should have contacted them to get it sent again.

Again, there are 2 ways of ending a contract (as specified by Ofcom):

1.) Requesting *AND* then using the PAC to transfer the number
2.) Explicitly requesting the contract be ended (causes number be lost)

If someone asks for a PAC and the PAC is never used (for whatever
reason) then terminating the contract is bad, as requesting a PAC says
"I want to keep my number" and if the contract ended without using the
PAC then that number is lost.

D