Re: Anyone angry with t-mobile? Post here!

pi55ed0ff.2kjlha@mobilebanter.co.uk declared for all the world to
hear...
> I cancelled my contract over the phone with them over 2 months ago and
> this morning I receieved a bill saying that I owed money for the last
> month's contract! I couldn't believe it and rang up to tell them they
> had made a mistake only to be told that they never cancelled my
> contract even though I asked them to. They said because I never
> activated a code they sent me (which I never received) I was still
> liable to pay. However when I had called to cancel my contract
> previously, I was told that I only had to use the BACS code if I wanted
> to take my number with me which I decided against. Now they say I have
> to cancel my contract with 30 days notice, even though I already have,
> and pay the amount including the next 30days amount, approx £100!!!!
> Even though it is their mistake and I have done nothing wrong.

You have though. You failed to use the PAC, which means your contract
carries on. The mistake is yours.

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Regards
Jon

"Jon" <spam@jonparker.plus.com> wrote in message
news:MPG.20192e5795405f8c98a69f@text.usenet.plus.n et...
> pi55ed0ff.2kjlha@mobilebanter.co.uk declared for all the world to
> hear...
>> I cancelled my contract over the phone with them over 2 months ago and
>> this morning I receieved a bill saying that I owed money for the last
>> month's contract! I couldn't believe it and rang up to tell them they
>> had made a mistake only to be told that they never cancelled my
>> contract even though I asked them to. They said because I never
>> activated a code they sent me (which I never received) I was still
>> liable to pay. However when I had called to cancel my contract
>> previously, I was told that I only had to use the BACS code if I wanted
>> to take my number with me which I decided against. Now they say I have
>> to cancel my contract with 30 days notice, even though I already have,
>> and pay the amount including the next 30days amount, approx £100!!!!
>> Even though it is their mistake and I have done nothing wrong.
>
> You have though. You failed to use the PAC, which means your contract
> carries on. The mistake is yours.
>
> --
> Regards
> Jon

Absolutely, T-Mobile have done no wrong here.

Although they should have clearly specified that the contact *only* ends
once the PAC is used by the new network.

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