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  #1 (permalink)  
Old 02-03-2007, 10:32 AM
Rory
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Default Reset barring PIN (Orange)

Having had the call barring PIN entered incorrectly 3 times I need
Orange to reset it to the default 1111. Has anyone ever managed to get
Orange to do this? I've spent a total of over 3 hours in the last 2 days
explaining the problem to one of the people at the other end of 150,
only to be put on hold, put through to someone else (so I get to say my
name and password and explain the problem all over again), disconnected,
promised a call back (they never do...).
It appears *no-one* I am able to speak to at Orange CS knows what the
barring code is or does. Here are a selection of responses (even after I
have slowly and patiently explained the problem x100).

- You need to enter the PUK code, I can give you this
- I am sending you a SIM update, read and delete it... (etc.)
- You can't bar outgoing/incoming calls, we have to do it for you
- You can't bar outgoing/incoming calls
- There is a £20 charge for supplying the code
- The phone has to be returned to the manufacturer
- There is no such PIN. You don't need a PIN to bar calls

I have explained that the PIN is stored on the network, not on my
handset or the SIM, and needs to just be reset at their end but it just
seems really hard to penetrate the skulls of these people. It's not
their fault if they haven't been told everything in their training, but
80% of them seem to think anything outside the sphere of their training
manual has been fabricated in the customers head and must be dismissed.
Does anyone know if there is a direct number so I can speak directly to
someone a little more technical please? Or an appropriate navigation
from 150 (I'm pressing 1-3-2-2 to get to handset faults).
Many thanks.

PS Almost forgot this gem, after spending around 2 hours to countless
Orange people on my hands free whilst driving...

ME - The password for the account is xxxxxxx
ORANGE - Thank you, how can I help you?
ME - Hi, I need....
ORANGE - ...hold on, are you driving?
ME - er, yes?
ORANGE - Can you pull over and call back please?
ME - Not really, it's taken over 10 minutes to get through to you and
I'm using a hands free.
ORANGE - It doesn't matter if you're using a hands free, I'm not allowed
to talk to you if you are driving.
ME - SINCE WHEN???
ORANGE - That's always been our policy. Pull over and call back. Goodbye
ME - (To a dead line) Eh??

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  #2 (permalink)  
Old 02-03-2007, 10:40 AM
gort
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Default Re: Reset barring PIN (Orange)


> ME - The password for the account is xxxxxxx
> ORANGE - Thank you, how can I help you?
> ME - Hi, I need....
> ORANGE - ...hold on, are you driving?
> ME - er, yes?
> ORANGE - Can you pull over and call back please?
> ME - Not really, it's taken over 10 minutes to get through to you and
> I'm using a hands free.
> ORANGE - It doesn't matter if you're using a hands free, I'm not allowed
> to talk to you if you are driving.
> ME - SINCE WHEN???
> ORANGE - That's always been our policy. Pull over and call back. Goodbye
> ME - (To a dead line) Eh??


Next time tell them someone else is driving.

Dave


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  #3 (permalink)  
Old 02-03-2007, 01:58 PM
James Lewis
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Default Re: Reset barring PIN (Orange)

I was under the impression that you can guess the barring pin as many times
as you like - i dont think it "locks" after 3 incorrect attempts like a PIN
code does.



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  #4 (permalink)  
Old 02-03-2007, 07:08 PM
Horza
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Default Re: Reset barring PIN (Orange)


"James Lewis" <no_spam_£steffangl@paygi.co.uk> wrote in message
news:45c4a2fa_4@mk-nntp-2.news.uk.tiscali.com...
>I was under the impression that you can guess the barring pin as many times
>as you like - i dont think it "locks" after 3 incorrect attempts like a PIN
>code does.
>


No i don't think that is correct. I seem to recall that the call barring
menu on the sim is locked by the PIN2 code, so he needs to ask the Orange
for the PUK2 code. Although if you have registered for online servicing i
think th website will tell you both PUK1 and PUK2 code.

That should sort it.






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  #5 (permalink)  
Old 02-03-2007, 09:08 PM
Jono
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Default Re: Reset barring PIN (Orange)

Horza was thinking very hard :
> "James Lewis" <no_spam_£steffangl@paygi.co.uk> wrote in message
> news:45c4a2fa_4@mk-nntp-2.news.uk.tiscali.com...
>>I was under the impression that you can guess the barring pin as many times
>> as you like - i dont think it "locks" after 3 incorrect attempts like a PIN
>> code does.
>>

>
> No i don't think that is correct. I seem to recall that the call barring
> menu on the sim is locked by the PIN2 code, so he needs to ask the Orange for
> the PUK2 code. Although if you have registered for online servicing i think
> th website will tell you both PUK1 and PUK2 code.
>
> That should sort it.


I thought he was after the Network PIN, or call barring PIN - this is
different from PIN & PIN2. At least on my trusty 6310i, you can set the
Barring PIN in security settings - it is distinctly separate from PIN &
PIN2 & is not stored on the phone.



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  #6 (permalink)  
Old 02-03-2007, 09:46 PM
James Lewis
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Default Re: Reset barring PIN (Orange)

yes barring pin is held at the network from what i know- nothing to do with
the actual phone



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  #7 (permalink)  
Old 02-03-2007, 11:36 PM
Jon Pitts
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Default Re: Reset barring PIN (Orange)


"Rory" <ror@no-spam.com> wrote in message
newsp_wh.247129$MO2.235906@fe3.news.blueyonder.c o.uk...
> Having had the call barring PIN entered incorrectly 3 times I need Orange
> to reset it to the default 1111. Has anyone ever managed to get Orange to
> do this? I've spent a total of over 3 hours in the last 2 days explaining
> the problem to one of the people at the other end of 150, only to be put
> on hold, put through to someone else (so I get to say my name and password
> and explain the problem all over again), disconnected, promised a call
> back (they never do...).
> It appears *no-one* I am able to speak to at Orange CS knows what the
> barring code is or does. Here are a selection of responses (even after I
> have slowly and patiently explained the problem x100).
>


From experience of both sides of the fence here...

Forget trying to explain to CS what you want, because the frontline CS
systems have no way of resetting the barring PIN. Instead ask the CSR to
remove and add your international roaming facility (or "add and remove the
international bar" to be pedantic and be thinking the same way around as the
Orange CS system does).

This will have the effect you want.

>
> PS Almost forgot this gem, after spending around 2 hours to countless
> Orange people on my hands free whilst driving...
>
> ME - The password for the account is xxxxxxx
> ORANGE - Thank you, how can I help you?
> ME - Hi, I need....
> ORANGE - ...hold on, are you driving?
> ME - er, yes?
> ORANGE - Can you pull over and call back please?
> ME - Not really, it's taken over 10 minutes to get through to you and I'm
> using a hands free.
> ORANGE - It doesn't matter if you're using a hands free, I'm not allowed
> to talk to you if you are driving.
> ME - SINCE WHEN???
> ORANGE - That's always been our policy. Pull over and call back. Goodbye
> ME - (To a dead line) Eh??


Putting aside any arguments about the call queues and CS policy, just think
of it from the CSRs point of view. If anything was to happen on the road
while you were talking to them, when Plod then ask "What were you doing at
the time", it wouldn't be too great if they had to say "I was on the phone
to Orange"...

This is why back in my CS days (quite a while ago now, mind), I was also a
little fussy in these situations. Fine if the query was straightforward, but
not if anything complex or "escalated" was involved.

Regards

Jon.

--
Jon Pitts
Email: jon@pitts50.co.uk Attachments: files@pitts50.co.uk



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  #8 (permalink)  
Old 02-03-2007, 11:38 PM
Jon Pitts
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Posts: n/a
Default Re: Reset barring PIN (Orange)


"Jono" <nothanks@blueyonder.invalid> wrote in message
news:mn.1d307d7233efa472.48968@blueyonder.invalid. ..

>
> I thought he was after the Network PIN, or call barring PIN - this is
> different from PIN & PIN2. At least on my trusty 6310i, you can set the
> Barring PIN in security settings - it is distinctly separate from PIN &
> PIN2 & is not stored on the phone.
>
>


Correct. Although on my 3G USIM, I have to put the SIM in my "paired" K600i
to change the PIN. I can only "use" said PIN in my 6310i. Lucky I've only
had to change it once when I first got the SIM :-)

Regards

Jon.

--
Jon Pitts
Email: jon@pitts50.co.uk Attachments: files@pitts50.co.uk



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