s/e k800i

Got a replacement phone a few weeks ago, had to turn to my calendar today to
discover it keeps opening on August 2007, rang O2, they put me through to
S/E, who said to update the software via the pc.

Tried to do this, it will get as far as me installing, but when I try to run
it, its saying I need Flash v9, I try to install flash, that's ok, when I
get to run it, it extracts files, but nothing.. no "new programmes
installed" nothing at all. I am stuck!

I rang o2 again tonight, telling them all this, I said I also did a phone
software update, but its saying software upto date, she said its saying that
cause its lazy, and a pc update will sort it. I even turned the firewall
off while I d/l the adobe file, but nothing.

Any ideas?

"Sheila" <sheila21uk@invalidyahoo.com> wrote in message
news:GaFpk.43686$E41.13325@text.news.virginmedia.c om...
> Got a replacement phone a few weeks ago, had to turn to my calendar
> today to discover it keeps opening on August 2007, rang O2, they put
> me through to S/E, who said to update the software via the pc.
>
<snip>
>
> Any ideas?

Check date settings of the phone itself, to ensure it actually thinks
its 2008.
What you are getting is what i'd expect if the phone thought it was
2007.

"Matt Wheeler" <spam@007jbond.freeserve.co.uk> wrote in message
news:OeidnQanVscvvzrVnZ2dneKdnZydnZ2d@pipex.net...
>
> "Sheila" <sheila21uk@invalidyahoo.com> wrote in message
> news:GaFpk.43686$E41.13325@text.news.virginmedia.c om...
>> Got a replacement phone a few weeks ago, had to turn to my calendar today
>> to discover it keeps opening on August 2007, rang O2, they put me through
>> to S/E, who said to update the software via the pc.
>>
> <snip>
>>
>> Any ideas?
>
> Check date settings of the phone itself, to ensure it actually thinks its
> 2008.
> What you are getting is what i'd expect if the phone thought it was 2007.
>

Oh Lord, please give me a medal for Stupidity, I didn't think to look at the
phone itself for the date on the front......August 16th 2007.....Doh, Thank
you very much.....

"Sheila" <sheila21uk@invalidyahoo.com> wrote in message
news:dvGpk.43721$E41.25265@text.news.virginmedia.c om...
>
> "Matt Wheeler" <spam@007jbond.freeserve.co.uk> wrote in message
> news:OeidnQanVscvvzrVnZ2dneKdnZydnZ2d@pipex.net...
>>
>> "Sheila" <sheila21uk@invalidyahoo.com> wrote in message
>> news:GaFpk.43686$E41.13325@text.news.virginmedia.c om...
>>> Got a replacement phone a few weeks ago, had to turn to my calendar
>>> today to discover it keeps opening on August 2007, rang O2, they put me
>>> through to S/E, who said to update the software via the pc.
>>>
>> <snip>
>>>
>>> Any ideas?
>>
>> Check date settings of the phone itself, to ensure it actually thinks its
>> 2008.
>> What you are getting is what i'd expect if the phone thought it was 2007.
>>
>
> Oh Lord, please give me a medal for Stupidity, I didn't think to look at
> the phone itself for the date on the front......August 16th 2007.....Doh,
> Thank you very much.....

It was a very silly mistake but even more astonishingly both O2 and Sony
were unable to spot it either!

Gareth.

>
> It was a very silly mistake but even more astonishingly both O2 and Sony
> were unable to spot it either!
>
> Gareth.

agreed!!

In message 48a831ba$0$2930$fa0fcedb@news.zen.co.uk,
Gareth <hotmail.com@dgareth_nospam.com> Proclaimed from the tallest tower:

> "Sheila" <sheila21uk@invalidyahoo.com> wrote in message
> news:dvGpk.43721$E41.25265@text.news.virginmedia.c om...
>>
>> "Matt Wheeler" <spam@007jbond.freeserve.co.uk> wrote in message
>> news:OeidnQanVscvvzrVnZ2dneKdnZydnZ2d@pipex.net...
>>>
>>> "Sheila" <sheila21uk@invalidyahoo.com> wrote in message
>>> news:GaFpk.43686$E41.13325@text.news.virginmedia.c om...
>>>> Got a replacement phone a few weeks ago, had to turn to my calendar
>>>> today to discover it keeps opening on August 2007, rang O2, they
>>>> put me through to S/E, who said to update the software via the pc.
>>>>
>>> <snip>
>>>>
>>>> Any ideas?
>>>
>>> Check date settings of the phone itself, to ensure it actually
>>> thinks its 2008.
>>> What you are getting is what i'd expect if the phone thought it was
>>> 2007.
>>
>> Oh Lord, please give me a medal for Stupidity, I didn't think to
>> look at the phone itself for the date on the front......August 16th
>> 2007.....Doh, Thank you very much.....
>
> It was a very silly mistake but even more astonishingly both O2 and
> Sony were unable to spot it either!
>
> Gareth.

Just goes to show these call centres have no real interest in solving your
problem, they just want to get you off the line as quickly as they can, so
they'll tell you you need to update your phone, or re-install the software
or whatever, and if there's any way they can put the blame on something else
(what? you've installed unauthorised software on your phone??) so much the
better...

I'm quite suprised that O2 managed to transfer a call to Sony Ericsson, or
did the OP just mean that O2 gave her a phone number for SE??

--
Regards,
Chris.
(Remove Elvis's shoes to email me)

">
> I'm quite suprised that O2 managed to transfer a call to Sony Ericsson, or
> did the OP just mean that O2 gave her a phone number for SE??
>
> --
> Regards,
> Chris.
> (Remove Elvis's shoes to email me)
>

I am usually quite happy with the o2 call centre, they actually did transfer
me over, without charge!