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Old 05-11-2011, 12:03 PM
Martin Jay
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Default T-Mobile admits overcharging customers

<http://www.bbc.co.uk/news/technology-13345305>:

----- Begin Quote -----

UK mobile firm T-Mobile has apologised for an error that saw thousands
of customers charged for calls they did not make.

It is believed that the problem has affected 4% of T-Mobile's
customers, all of whom will be fully refunded.

The firm blamed the issue on a "glitch in our billing systems".

----- End Quote -----
--
Martin Jay

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Old 05-12-2011, 11:29 AM
Allan
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Default Re: T-Mobile admits overcharging customers

On 11/05/2011 12:03, Martin Jay wrote:
> <http://www.bbc.co.uk/news/technology-13345305>:
>
> ----- Begin Quote -----
>
> UK mobile firm T-Mobile has apologised for an error that saw thousands
> of customers charged for calls they did not make.
>
> It is believed that the problem has affected 4% of T-Mobile's
> customers, all of whom will be fully refunded.
>
> The firm blamed the issue on a "glitch in our billing systems".
>
> ----- End Quote -----


Just seen my copy of Computing (http://www.computing.co.uk/; 12 May
2011) and the Dilbert cartoon in Backbytes is relevant here... :-)
http://dilbert.com/strips/comic/2011-05-04/


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Old 05-12-2011, 10:02 PM
alexd
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Default Re: T-Mobile admits overcharging customers

Meanwhile, at the uk.telecom.mobile Job Justification Hearings, Allan chose
the tried and tested strategy of:

> Just seen my copy of Computing (http://www.computing.co.uk/; 12 May
> 2011) and the Dilbert cartoon in Backbytes is relevant here... :-)
> http://dilbert.com/strips/comic/2011-05-04/


I was going to post a link to that very cartoon in here when I saw it last
week, but I hadn't seen any related news at the time.

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