T-Mobile always suspicious extras on the bill

Yet again we have a bill from T-Mobile with a couple of quid on which we
have not spent. Calls to 0845 & 0800 numbers and today's bill has a call to
the speaking clock.
Any one else finding this? Amounts too small to make it worth complaining
but getting really annoyed now.
Ken

"Ken" <Reply to NG only> wrote in message
news:482d8863$0$2495$da0feed9@news.zen.co.uk...
> Yet again we have a bill from T-Mobile with a couple of quid on which we
> have not spent. Calls to 0845 & 0800 numbers and today's bill has a call
> to the speaking clock.
> Any one else finding this? Amounts too small to make it worth complaining
> but getting really annoyed now.
> Ken
>

Always complain (by email if possible), then when they hit you with hours of
charges to 3, Vanuatu or Ms. Satin, you have a track record of persistently
challenging spurious charges.

"R. Mark Clayton" <nospamclayton@btinternet.com> wrote in message
news:5LWdnWp0r4EXbrPVnZ2dneKdnZydnZ2d@bt.com...
>
> "Ken" <Reply to NG only> wrote in message
> news:482d8863$0$2495$da0feed9@news.zen.co.uk...
>> Yet again we have a bill from T-Mobile with a couple of quid on which we
>> have not spent. Calls to 0845 & 0800 numbers and today's bill has a call
>> to the speaking clock.
>> Any one else finding this? Amounts too small to make it worth complaining
>> but getting really annoyed now.
>> Ken
>>
>
> Always complain (by email if possible), then when they hit you with hours
> of charges to 3, Vanuatu or Ms. Satin, you have a track record of
> persistently challenging spurious charges.
>

Well Im getting charged for Voicemail thought Flext included it in my
minutes?

<craig.richmond@virgin.net> wrote in message
news:AQGXj.39810$66.39501@newsfe20.ams2...
>
> "R. Mark Clayton" <nospamclayton@btinternet.com> wrote in message
> news:5LWdnWp0r4EXbrPVnZ2dneKdnZydnZ2d@bt.com...
>>
>> "Ken" <Reply to NG only> wrote in message
>> news:482d8863$0$2495$da0feed9@news.zen.co.uk...
>>> Yet again we have a bill from T-Mobile with a couple of quid on which we
>>> have not spent. Calls to 0845 & 0800 numbers and today's bill has a call
>>> to the speaking clock.
>>> Any one else finding this? Amounts too small to make it worth
>>> complaining but getting really annoyed now.
>>> Ken
>>>
>>
>> Always complain (by email if possible), then when they hit you with hours
>> of charges to 3, Vanuatu or Ms. Satin, you have a track record of
>> persistently challenging spurious charges.
>>
>
> Well Im getting charged for Voicemail thought Flext included it in my
> minutes?

My 18 months is up in July and I will cancel. First time with T-Mobile and I
wll stick to Three where I have several others with them on contracts.

Ken

In message <AQGXj.39810$66.39501@newsfe20.ams2>,
craig.richmond@virgin.net writes
>
>"R. Mark Clayton" <nospamclayton@btinternet.com> wrote in message
>news:5LWdnWp0r4EXbrPVnZ2dneKdnZydnZ2d@bt.com...
>>
>> "Ken" <Reply to NG only> wrote in message
>> news:482d8863$0$2495$da0feed9@news.zen.co.uk...
>>> Yet again we have a bill from T-Mobile with a couple of quid on which we
>>> have not spent. Calls to 0845 & 0800 numbers and today's bill has a call
>>> to the speaking clock.
>>> Any one else finding this? Amounts too small to make it worth complaining
>>> but getting really annoyed now.
>>> Ken
>>>
>>
>> Always complain (by email if possible), then when they hit you with hours
>> of charges to 3, Vanuatu or Ms. Satin, you have a track record of
>> persistently challenging spurious charges.
>>
>
>Well Im getting charged for Voicemail thought Flext included it in my
>minutes?
>
Depends when you took out the contract, it was included and then they
stopped doing so from memory about August /September last year. I know
we had two Flext contracts one with and one without voice mail included.
--
Paul Harris

craig.richmond@virgin.net wrote:
> "R. Mark Clayton" <nospamclayton@btinternet.com> wrote in message
> news:5LWdnWp0r4EXbrPVnZ2dneKdnZydnZ2d@bt.com...
>> "Ken" <Reply to NG only> wrote in message
>> news:482d8863$0$2495$da0feed9@news.zen.co.uk...
>>> Yet again we have a bill from T-Mobile with a couple of quid on which we
>>> have not spent. Calls to 0845 & 0800 numbers and today's bill has a call
>>> to the speaking clock.
>>> Any one else finding this? Amounts too small to make it worth complaining
>>> but getting really annoyed now.
>>> Ken
>>>
>> Always complain (by email if possible), then when they hit you with hours
>> of charges to 3, Vanuatu or Ms. Satin, you have a track record of
>> persistently challenging spurious charges.
>>
>
> Well Im getting charged for Voicemail thought Flext included it in my
> minutes?

I believe my voicemail minutes are included in my Flext allowance.
Seems strange if they don't.

D

In message <69ne0dF33d8lgU1@mid.individual.net>, David Hearn
<dave@NOswampieSPAM.org.uk> writes
>craig.richmond@virgin.net wrote:
>>>
>> Well Im getting charged for Voicemail thought Flext included it in
>>my minutes?
>
>I believe my voicemail minutes are included in my Flext allowance.
>Seems strange if they don't.
>
Some are and some are not, they changed the T&C's so it depends when you
took out the contract.
--
Paul Harris

Paul Harris wrote:
> In message <69ne0dF33d8lgU1@mid.individual.net>, David Hearn
> <dave@NOswampieSPAM.org.uk> writes
>> craig.richmond@virgin.net wrote:
>>>>
>>> Well Im getting charged for Voicemail thought Flext included it in
>>> my minutes?
>>
>> I believe my voicemail minutes are included in my Flext allowance.
>> Seems strange if they don't.
>>
> Some are and some are not, they changed the T&C's so it depends when you
> took out the contract.

You're correct:

http://www.t-mobile.co.uk/shop/mobil...y/flext/plans/

Click on one of the "View plan details" bits and you'll see:

"Additional information

Not included in your monthly credit
Voicemail 12p / minute
Customer Service calls FREE
0800 / 0500 numbers Free to 10p / minute
0808 numbers Free to 10p / minute
All other 08 numbers Free to £2.50 / minute

Call Customer Services for charge information on the specific 08 number
you wish to call. 08 numbers are not included in your call allowance".

D