I got a Fresh SIM last year when I began to text from my handset more
often (15p/min flat fare, all calls at all times; 5p/text). It's OKish,
but as is often the case with discount services, if you ever need
help/customer services, then you are in trouble. Carphone Warehouse
Customer Service stinks anyhow, it's astonishing that they have a royal
warrant! The standard is 0870, 10 min wait, gormless call centre
personnel. I relied on using CPW own desk phone. This was often when I
was in there to top up. Aside from going into a CPW store, there is no
way to top-up Fresh without using a chargeable number! Amazing. CPW's
account management software for Fresh customers is so chaotic you have
to be careful that you are getting your money's worth out of them.
Often the shop staff found the Fresh top-up system was down, or my
account was mysteriously locked and they couldn't top me up, hence the
call-centre routine. Bah.
I was in CPW again today, after losing the phone in the house earlier
this summer. I found it, but it had been disconnected for 90 days'
non-use. After patient waiting, 'Jemima' told me that reconnection
would take so long (at least 15 days), that I should just get another
(Fresh? sorry) SIM. As I have another phone, my use of this phone only
ever amounted to £5-£10 per month, including all those 5p texts. Now
I hear that there is a way of getting a rate of 7.5p/min on Fresh, but
I can't find out how. Does anyone know? Massive top-up with one-week
validity? Do texts count with Fresh as a 'call' for the 90 days
disconnection purposes?
CPW website is terrible. Superficial info only, misleadingly presented.
I couldn't contact Fresh via CPW website, the form wouldn't work. Note
here
http://img.photobucket.com/albums/v4...gpageSep06.jpg
how T-Mob panel on the current CPW PAYG page is designed to indicate
one T-Mob PAYG tariff with both 12p/min call and 3p/txt. Actually you
have to choose between these rates.
Anyone have opinions on this T-mobile flext 12p/min call, 10p/text
tariff? E.g. credit validity period, lack of use disconnection etc. The
T-mobile website is pretty useless too - lots of stuff about the shiny
new phones and intro offers, but no small print about the actual
tariff.
O.