Three claim customer 0870 numbers are "local rate"

Here's a scan from my "welcome to three" booklet, which says that 0870 calls
are charged at local rate!
How can they get away with this - isn't that illegal??

ttp://i27.photobucket.com/albums/c180/digitaltoast/3_cust_0870_local.jpg

Jonathan wrote:
> Here's a scan from my "welcome to three" booklet, which says that 0870 calls
> are charged at local rate!
> How can they get away with this - isn't that illegal??

Possibly - there has been an adjudication by the Advertising Standards
Authority - if the booklet counts as advertising you could report it. A
search of the ASA website should produce the adjudication, or the link
has probably been posted here (uk.telecom) before.

Owain

"Jonathan" <digitaltoast@gmail.com> wrote in message
news:45bc95ce@newsgate.x-privat.org...
> Here's a scan from my "welcome to three" booklet, which says that 0870
> calls are charged at local rate!
> How can they get away with this - isn't that illegal??
>
> ttp://i27.photobucket.com/albums/c180/digitaltoast/3_cust_0870_local.jpg
>
You agreed to the contract so must have read all the terms, conditions and
pricing. You can't agree to something then complain because you don't like
it!

"Jason" <jason2@forstar.co.uk> wrote in message
news:45bccdd5$1_4@mk-nntp-2.news.uk.tiscali.com
> "Jonathan" <digitaltoast@gmail.com> wrote in message
> news:45bc95ce@newsgate.x-privat.org...
> > Here's a scan from my "welcome to three" booklet, which
> > says that 0870 calls are charged at local rate!
> > How can they get away with this - isn't that illegal??
> >
> > ttp://i27.photobucket.com/albums/c180/digitaltoast/3_cust_0870_local.jpg
> >
> You agreed to the contract so must have read all the
> terms, conditions and pricing. You can't agree to
> something then complain because you don't like it!

Agreeing to a contract doesn't automatically make the terms of that
contract legal.

Ivor

"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:52433tF1me247U1@mid.individual.net...
> "Jason" <jason2@forstar.co.uk> wrote in message
> news:45bccdd5$1_4@mk-nntp-2.news.uk.tiscali.com
>> "Jonathan" <digitaltoast@gmail.com> wrote in message
>> news:45bc95ce@newsgate.x-privat.org...
>> > Here's a scan from my "welcome to three" booklet, which
>> > says that 0870 calls are charged at local rate!
>> > How can they get away with this - isn't that illegal??
>> >
>> > ttp://i27.photobucket.com/albums/c180/digitaltoast/3_cust_0870_local.jpg
>> >
>> You agreed to the contract so must have read all the
>> terms, conditions and pricing. You can't agree to
>> something then complain because you don't like it!
>
> Agreeing to a contract doesn't automatically make the terms of that
> contract legal.
>
> Ivor
>
>

www.saynoto0870.com

"Jonathan" <digitaltoast@gmail.com> wrote in message
news:45bc95ce@newsgate.x-privat.org...
> Here's a scan from my "welcome to three" booklet, which says that 0870
> calls are charged at local rate!
> How can they get away with this - isn't that illegal??
>
> ttp://i27.photobucket.com/albums/c180/digitaltoast/3_cust_0870_local.jpg
>

Well what do they charge to call 0870 - is it included?

OTOH despite recent claims that '3' are cleaning up their act, this sort of
thing tends to confirm that they are just the same as ever.

On Jan 28, 1:36 pm, Owain <owain47...@stirlingcity.coo.uk> wrote:
> Jonathan wrote:
> > Here's a scan from my "welcome to three" booklet, which says that 0870 calls
> > are charged at local rate!
> > How can they get away with this - isn't that illegal??Possibly - there has been an adjudication by the Advertising Standards
> Authority - if the booklet counts as advertising you could report it. A
> search of the ASA website should produce the adjudication, or the link
> has probably been posted here (uk.telecom) before.
>
> Owain

The ASA won't cover this since it isn't technically advertising. I'd
made a complain similar to this in the past, conincidentally about 3,
and the ASA reply was that they only monitor advertising -- i.e. not
communications from a company to their customers (of which you are,
otherwise you wouldn't have a 'Welcome to Three' booklet) and also not
advertising via their own website.