Their current pay as you go promotion - 5 minutes free airtime after the
first 5 minutes @ 15p - is not available to pay as you go direct debit
customers. I only noticed this in the small print of the offer. Odd.
On Mon, 22 Oct 2007 19:07:27 +0100, "Gareth"
<hotmail.com@dgareth_nospam.com> wrote:
>Is Virgin *trying* to alienate customers?
>
>Their current pay as you go promotion - 5 minutes free airtime after the
>first 5 minutes @ 15p - is not available to pay as you go direct debit
>customers. I only noticed this in the small print of the offer. Odd.
"Here's how it works. After the first 5 minutes of standard calls
(that's calls to other Virgin Mobiles, other UK networks and UK
landlines) you make each day, we'll give you the next 5 minutes free
to any UK network, any time, any day. Plus, there's no minimum top up.
[...]
If you pay by Direct Debit, you won't be able to earn bonus minutes
and if you have an airtime bundle you need to use it all up before you
can start earning bonus minutes."
And
<http://www.virginmobile.com/vm/genericContent.do?contentId=payasyougo.payment.opt ions.shop.sm035>:
"Pay by Direct Debit
You'll get all the benefits of Pay As You Go plus some great extras -
including free Voicemail Plus and lower call charges when you use your
phone abroad."
There appears to be a contradiction.
--
Martin Jay
"Martin Jay" <martin@spam-free.org.uk> wrote in message
news:f91qh3tc1a0nq697gs92kjpk1q1c1kn3vo@4ax.com...
> On Mon, 22 Oct 2007 19:07:27 +0100, "Gareth"
> <hotmail.com@dgareth_nospam.com> wrote:
>>Is Virgin *trying* to alienate customers?
>>
>>Their current pay as you go promotion - 5 minutes free airtime after the
>>first 5 minutes @ 15p - is not available to pay as you go direct debit
>>customers. I only noticed this in the small print of the offer. Odd.
>
> Hmmm...
>
> <http://www.virginmobile.com/vm/vm/genericContent.do?contentId=payasyougo.joining.pac k.shop.sm062#bonusmins>:
>
> "Here's how it works. After the first 5 minutes of standard calls
> (that's calls to other Virgin Mobiles, other UK networks and UK
> landlines) you make each day, we'll give you the next 5 minutes free
> to any UK network, any time, any day. Plus, there's no minimum top up.
>
> [...]
>
> If you pay by Direct Debit, you won't be able to earn bonus minutes
> and if you have an airtime bundle you need to use it all up before you
> can start earning bonus minutes."
>
> And
> <http://www.virginmobile.com/vm/genericContent.do?contentId=payasyougo.payment.opt ions.shop.sm035>:
>
> "Pay by Direct Debit
>
> You'll get all the benefits of Pay As You Go plus some great extras -
> including free Voicemail Plus and lower call charges when you use your
> phone abroad."
>
> There appears to be a contradiction.
> --
> Martin Jay
This is Virgin Media's questionable marketing skills being applied to Virgin
Mobile.
"Mr Man" <mr_man_newsgroup@blueyonder.co.uk> wrote in message
news:JoqdnYy9nsOXsYPanZ2dnUVZ8srinZ2d@pipex.net...
> You get the benefit of a lower minimum charge on direct debit than
> otherwise?
No. You get a lower per minute call charge when roaming in some countries if
you pay by direct debit.
The current offer is not available to direct debit customers despite the
fact that the general terms and conditions state that direct debit customers
get "all the benefits" offered to other pay as you go customers.
It's awful marketing - probably the worst example I've seen for a long time
and one that is capable of alienating direct debit pay as you go customers.
I didn't realise I wasn't eligible for the offer until I called Virgin
Customer "Support" to point out that I had no option to sign up for the
offer.
> "Mr Man" <mr_man_newsgroup@blueyonder.co.uk> wrote in message
> news:JoqdnYy9nsOXsYPanZ2dnUVZ8srinZ2d@pipex.net...
> > You get the benefit of a lower minimum charge on direct debit than
> > otherwise?
>
> No. You get a lower per minute call charge when roaming in some countries if
> you pay by direct debit.
As roaming rates in EU countries are capped, I'd imagine that's not an
issue for most of their customers any longer. (EU countries make up most
countries visited by UK travellers.)
--
(*) ... of the royal duchy of city south and deansgate http://www.davidhorne.net - real address on website
"He can't be as stupid as he looks, but nevertheless he probably
is quite a stupid man." Richard Dawkins on Pres. Bush"
On Tue, 23 Oct 2007 18:24:09 +0100, Gareth <hotmail.com@dgareth_nospam.com> wrote:
>
>
>"Mr Man" <mr_man_newsgroup@blueyonder.co.uk> wrote in message
>news:JoqdnYy9nsOXsYPanZ2dnUVZ8srinZ2d@pipex.net.. .
>> You get the benefit of a lower minimum charge on direct debit than
>> otherwise?
>
>No.
Actually, yes. When VM put the minimum charge up from 5p to 10p for PAYG
users, they left the pay-monthly minimum charge at 5p.
"Soruk" <soruk@bitbucket.eridani.co.uk> wrote in message
news:slrnfht171.qig.soruk@zeskia.int.eridani.co.uk ...
> On Tue, 23 Oct 2007 18:24:09 +0100, Gareth
> <hotmail.com@dgareth_nospam.com> wrote:
>>
>>
>>"Mr Man" <mr_man_newsgroup@blueyonder.co.uk> wrote in message
>>news:JoqdnYy9nsOXsYPanZ2dnUVZ8srinZ2d@pipex.net. ..
>>> You get the benefit of a lower minimum charge on direct debit than
>>> otherwise?
>>
>>No.
>
> Actually, yes. When VM put the minimum charge up from 5p to 10p for PAYG
> users, they left the pay-monthly minimum charge at 5p.
Let's not be pedantic. Depends on what you mean by "minimum charge". The
minimum per minute charge is the same - 15p for the first 5 minutes in a day
and then 5p a minute after that. But yes the minimum charging interval is
10p for pay as you go customers who use top up and 5p for pay as you go
customers who pay by direct debit.
On Tue, 23 Oct 2007 18:34:43 +0100, d4g4h4@yahoo.co.uk (David Horne,
_the_ chancellor (*)) wrote:
>Gareth <hotmail.com@dgareth_nospam.com> wrote:
>
>> "Mr Man" <mr_man_newsgroup@blueyonder.co.uk> wrote in message
>> news:JoqdnYy9nsOXsYPanZ2dnUVZ8srinZ2d@pipex.net...
>> > You get the benefit of a lower minimum charge on direct debit than
>> > otherwise?
>>
>> No. You get a lower per minute call charge when roaming in some countries if
>> you pay by direct debit.
>
>As roaming rates in EU countries are capped, I'd imagine that's not an
>issue for most of their customers any longer. (EU countries make up most
>countries visited by UK travellers.)
Don't get caught out by Jersey, Guernsey, Isle of Man(?), Canary
Islands, Norway, Switzerland
--
Cheers
On Wed, 24 Oct 2007 22:15:16 +0100, Gareth <hotmail.com@dgareth_nospam.com> wrote:
>
>
>"Soruk" <soruk@bitbucket.eridani.co.uk> wrote in message
>news:slrnfht171.qig.soruk@zeskia.int.eridani.co.u k...
>> On Tue, 23 Oct 2007 18:24:09 +0100, Gareth
>> <hotmail.com@dgareth_nospam.com> wrote:
>>>
>>>
>>>"Mr Man" <mr_man_newsgroup@blueyonder.co.uk> wrote in message
>>>news:JoqdnYy9nsOXsYPanZ2dnUVZ8srinZ2d@pipex.net ...
>>>> You get the benefit of a lower minimum charge on direct debit than
>>>> otherwise?
>>>
>>>No.
>>
>> Actually, yes. When VM put the minimum charge up from 5p to 10p for PAYG
>> users, they left the pay-monthly minimum charge at 5p.
>
>Let's not be pedantic. Depends on what you mean by "minimum charge". The
>minimum per minute charge is the same - 15p for the first 5 minutes in a day
>and then 5p a minute after that. But yes the minimum charging interval is
>10p for pay as you go customers who use top up and 5p for pay as you go
>customers who pay by direct debit.
The charging interval has not changed - they're still both per second
billing, not increments of 5p or 10p.
"Soruk" <soruk@bitbucket.eridani.co.uk> wrote in message
news:slrnfhvmsq.tpk.soruk@zeskia.int.eridani.co.uk ...
> On Wed, 24 Oct 2007 22:15:16 +0100, Gareth
> <hotmail.com@dgareth_nospam.com> wrote:
>>
>>
>>"Soruk" <soruk@bitbucket.eridani.co.uk> wrote in message
>>news:slrnfht171.qig.soruk@zeskia.int.eridani.co. uk...
>>> On Tue, 23 Oct 2007 18:24:09 +0100, Gareth
>>> <hotmail.com@dgareth_nospam.com> wrote:
>>>>
>>>>
>>>>"Mr Man" <mr_man_newsgroup@blueyonder.co.uk> wrote in message
>>>>news:JoqdnYy9nsOXsYPanZ2dnUVZ8srinZ2d@pipex.ne t...
>>>>> You get the benefit of a lower minimum charge on direct debit than
>>>>> otherwise?
>>>>
>>>>No.
>>>
>>> Actually, yes. When VM put the minimum charge up from 5p to 10p for PAYG
>>> users, they left the pay-monthly minimum charge at 5p.
>>
>>Let's not be pedantic. Depends on what you mean by "minimum charge". The
>>minimum per minute charge is the same - 15p for the first 5 minutes in a
>>day
>>and then 5p a minute after that. But yes the minimum charging interval is
>>10p for pay as you go customers who use top up and 5p for pay as you go
>>customers who pay by direct debit.
>
> The charging interval has not changed - they're still both per second
> billing, not increments of 5p or 10p.
Pedantic aren't you? The term interval doesn't necessarily relate to a
temporal relationship between 2 points. In this instance I was referring to
the minimum call charge being either 5p or 10p. Now fuck off or/and stop
being a twat.
On Thu, 25 Oct 2007 22:07:24 +0100, Gareth <hotmail.com@dgareth_nospam.com> wrote:
>
>"Soruk" <soruk@bitbucket.eridani.co.uk> wrote in message
>news:slrnfhvmsq.tpk.soruk@zeskia.int.eridani.co.u k...
>> On Wed, 24 Oct 2007 22:15:16 +0100, Gareth
>> <hotmail.com@dgareth_nospam.com> wrote:
>>>
>>>"Soruk" <soruk@bitbucket.eridani.co.uk> wrote in message
>>>news:slrnfht171.qig.soruk@zeskia.int.eridani.co .uk...
>>>> On Tue, 23 Oct 2007 18:24:09 +0100, Gareth
>>>> <hotmail.com@dgareth_nospam.com> wrote:
>>>>>
>>>>>"Mr Man" <mr_man_newsgroup@blueyonder.co.uk> wrote in message
>>>>>news:JoqdnYy9nsOXsYPanZ2dnUVZ8srinZ2d@pipex.n et...
>>>>>> You get the benefit of a lower minimum charge on direct debit than
>>>>>> otherwise?
>>>>>
>>>>>No.
>>>>
>>>> Actually, yes. When VM put the minimum charge up from 5p to 10p for PAYG
>>>> users, they left the pay-monthly minimum charge at 5p.
>>>
>>>Let's not be pedantic. Depends on what you mean by "minimum charge". The
>>>minimum per minute charge is the same - 15p for the first 5 minutes in a
>>>day
>>>and then 5p a minute after that. But yes the minimum charging interval is
>>>10p for pay as you go customers who use top up and 5p for pay as you go
>>>customers who pay by direct debit.
>>
>> The charging interval has not changed - they're still both per second
>> billing, not increments of 5p or 10p.
>
>Pedantic aren't you? The term interval doesn't necessarily relate to a
>temporal relationship between 2 points. In this instance I was referring to
>the minimum call charge being either 5p or 10p. Now fuck off or/and stop
>being a twat.
I'm going to give you the benefit of the doubt here that I was somehow
misinterpreting you. So, going back to your earlier response here:
>> You get the benefit of a lower minimum charge on direct debit than
>> otherwise?
>
>No.
Please explain how a minimum charge of 5p on DD is NOT lower than a
minimum charge of 10p on PAYG.
"Soruk" <soruk@bitbucket.eridani.co.uk> wrote in message
news:slrnfi478v.o6q.soruk@zeskia.int.eridani.co.uk ...
> On Thu, 25 Oct 2007 22:07:24 +0100, Gareth
> <hotmail.com@dgareth_nospam.com> wrote:
>>
>>"Soruk" <soruk@bitbucket.eridani.co.uk> wrote in message
>>news:slrnfhvmsq.tpk.soruk@zeskia.int.eridani.co. uk...
>>> On Wed, 24 Oct 2007 22:15:16 +0100, Gareth
>>> <hotmail.com@dgareth_nospam.com> wrote:
>>>>
>>>>"Soruk" <soruk@bitbucket.eridani.co.uk> wrote in message
>>>>news:slrnfht171.qig.soruk@zeskia.int.eridani.c o.uk...
>>>>> On Tue, 23 Oct 2007 18:24:09 +0100, Gareth
>>>>> <hotmail.com@dgareth_nospam.com> wrote:
>>>>>>
>>>>>>"Mr Man" <mr_man_newsgroup@blueyonder.co.uk> wrote in message
>>>>>>news:JoqdnYy9nsOXsYPanZ2dnUVZ8srinZ2d@pipex. net...
>>>>>>> You get the benefit of a lower minimum charge on direct debit than
>>>>>>> otherwise?
>>>>>>
>>>>>>No.
>>>>>
>>>>> Actually, yes. When VM put the minimum charge up from 5p to 10p for
>>>>> PAYG
>>>>> users, they left the pay-monthly minimum charge at 5p.
>>>>
>>>>Let's not be pedantic. Depends on what you mean by "minimum charge". The
>>>>minimum per minute charge is the same - 15p for the first 5 minutes in a
>>>>day
>>>>and then 5p a minute after that. But yes the minimum charging interval
>>>>is
>>>>10p for pay as you go customers who use top up and 5p for pay as you go
>>>>customers who pay by direct debit.
>>>
>>> The charging interval has not changed - they're still both per second
>>> billing, not increments of 5p or 10p.
>>
>>Pedantic aren't you? The term interval doesn't necessarily relate to a
>>temporal relationship between 2 points. In this instance I was referring
>>to
>>the minimum call charge being either 5p or 10p. Now fuck off or/and stop
>>being a twat.
>
> I'm going to give you the benefit of the doubt here that I was somehow
> misinterpreting you. So, going back to your earlier response here:
>
>>> You get the benefit of a lower minimum charge on direct debit than
>>> otherwise?
>>
>>No.
>
> Please explain how a minimum charge of 5p on DD is NOT lower than a
> minimum charge of 10p on PAYG.
I said "... yes the minimum charging interval is 10p for pay as you go
customers who use top up and 5p for pay as you go customers who pay by
direct debit". Seems pretty clear to me. The post I was originally replying
to seemed to be in the context of a comment about minimum call charges for
*roaming* where the poster asked, but didn't qoute the previous post,
whether or not there were minimum call charge differences between pre-pay
and direct debit pay as you go. In any event I commented that the minum
charge for roaming was not different between the 2 types of pay as go
payments but that with diect debit there is sometimes (not always) a lower
per minute roaming charge (outside of EU countries).
Virgin - crazy marketing? 
Linear Mode
