I've used Virgin Pay Monthly abroad where, in Caribbean for example,
the costs are clearly stated as £1.50 to make a call and 80p to
receive.
Yet, everytime someone calls my phone and I don't pick up or it's
turned off, I am charged for an *outgoing* call.
This shows on the bill as an outgoing call to +447953967967
(voicemail) of 1 to 5 seconds duration, cost £1.50, followed
immediately, at the same time, as an incoming call from the person
calling me of 0 seconds duration.
This surely cannot be right, it should either cost be nothing or at
most be charged at incoming call rates. Paradoxically, picking up the
phone would have cost me 80p for a minute's talk, not picking up would
cost me £1.50 to not talk!
Anyone getting loads of unsolicited or malicious calls or plain wrong
numbers would end up paying a fortune without even going near their
phone.
At the moment my voicemail is turned off -- I recently had 27 such
calls costing me £1.50 a time. In Europe too but at 60p a time it's
not so painful.
* Has anyone else come across this? On other networks?
* Has anyone managed to get any sense out of Virgin? They either don't
respond, or I get a woman who talks so much (giving me wrong and
irrelevant information) that I can't get a word in.
On 30 May, 10:09, Bart <b...@freeuk.com> wrote:
> I've used Virgin Pay Monthly abroad where, in Caribbean for example,
> the costs are clearly stated as £1.50 to make a call and 80p to
> receive.
>
> Yet, everytime someone calls my phone and I don't pick up or it's
> turned off, I am charged for an *outgoing* call.
>
> This shows on the bill as an outgoing call to +447953967967
> (voicemail) of 1 to 5 seconds duration, cost £1.50, followed
> immediately, at the same time, as an incoming call from the person
> calling me of 0 seconds duration.
>
> This surely cannot be right, it should either cost be nothing or at
> most be charged at incoming call rates. Paradoxically, picking up the
> phone would have cost me 80p for a minute's talk, not picking up would
> cost me £1.50 to not talk!
>
> Anyone getting loads of unsolicited or malicious calls or plain wrong
> numbers would end up paying a fortune without even going near their
> phone.
>
> At the moment my voicemail is turned off -- I recently had 27 such
> calls costing me £1.50 a time. In Europe too but at 60p a time it's
> not so painful.
>
> * Has anyone else come across this? On other networks?
>
> * Has anyone managed to get any sense out of Virgin? They either don't
> respond, or I get a woman who talks so much (giving me wrong and
> irrelevant information) that I can't get a word in.
>
> Thanks,
>
> Bart
Welcome to the wonderful world of rip-off International phone calls.
This is normal practice on all UK networks. If they can change then
they will!!!
"Bart" <bc@freeuk.com> wrote in message
news:1180516179.331163.38870@q69g2000hsb.googlegro ups.com...
I've used Virgin Pay Monthly abroad where, in Caribbean for example,
the costs are clearly stated as £1.50 to make a call and 80p to
receive.
Yet, everytime someone calls my phone and I don't pick up or it's
turned off, I am charged for an *outgoing* call.
This shows on the bill as an outgoing call to +447953967967
(voicemail) of 1 to 5 seconds duration, cost £1.50, followed
immediately, at the same time, as an incoming call from the person
calling me of 0 seconds duration.
This surely cannot be right, it should either cost be nothing or at
most be charged at incoming call rates. Paradoxically, picking up the
phone would have cost me 80p for a minute's talk, not picking up would
cost me £1.50 to not talk!
Anyone getting loads of unsolicited or malicious calls or plain wrong
numbers would end up paying a fortune without even going near their
phone.
At the moment my voicemail is turned off -- I recently had 27 such
calls costing me £1.50 a time. In Europe too but at 60p a time it's
not so painful.
* Has anyone else come across this? On other networks?
* Has anyone managed to get any sense out of Virgin? They either don't
respond, or I get a woman who talks so much (giving me wrong and
irrelevant information) that I can't get a word in.
Thanks,
Bart
When you don't answer your call is diverted back to the UK for voicemail, so
you pay an incoming and an outgoing.
Was not aware this happens with Uk providers too. This is the same
problem we have with Cingular and Tmobile here. There is a
double-charge for any calls that roll to voice mail when one is
roaming.
Here is what happens: In the foreign destination, you turn your phone
on and it registers on the foreign network. If during that period (or
after turning the phone offf but before it de-registers from the
foreign network) a call comes in and it rolls to voice mail, you are
charged once for sending the call to the foreign destination, and then
again for sending the call to your VM in the UK(Uk number).
A friend was recently in Nigeria for a month. he turned his phone on
only once with the Cingular sim in it to check something. (never put
the cingular sim back in the phone), well the Nigerian carrier never
deregistered his phone. So, every call thet came in while he was there
was charged twice ($3.99/min * 2) as explained above. He uses his US
number for business. So, he came back to a $1700 bill. He was able to
get cingular to knock off about 80% of it. They put blame on the
carrier in Nigeria for not signalling to cingular that his phhone is
no longer registered on their network.
This is a known problem with both Cingular and Tmobile so what most of
us do is forward our phone to another number or do unconditional
forwarding to VM before leaving the country.
acdeag;690195 Wrote:
> "Bart" bc@freeuk.com wrote in message
> news:1180516179.331163.38870@q69g2000hsb.googlegro ups.com...
> I've used Virgin Pay Monthly abroad where, in Caribbean for example,
> the costs are clearly stated as £1.50 to make a call and 80p to
> receive.
>
> Yet, everytime someone calls my phone and I don't pick up or it's
> turned off, I am charged for an *outgoing* call.
>
> This shows on the bill as an outgoing call to +447953967967
> (voicemail) of 1 to 5 seconds duration, cost £1.50, followed
> immediately, at the same time, as an incoming call from the person
> calling me of 0 seconds duration.
>
> This surely cannot be right, it should either cost be nothing or at
> most be charged at incoming call rates. Paradoxically, picking up the
> phone would have cost me 80p for a minute's talk, not picking up would
> cost me £1.50 to not talk!
>
> Anyone getting loads of unsolicited or malicious calls or plain wrong
> numbers would end up paying a fortune without even going near their
> phone.
>
> At the moment my voicemail is turned off -- I recently had 27 such
> calls costing me £1.50 a time. In Europe too but at 60p a time it's
> not so painful.
>
> * Has anyone else come across this? On other networks?
>
> * Has anyone managed to get any sense out of Virgin? They either don't
> respond, or I get a woman who talks so much (giving me wrong and
> irrelevant information) that I can't get a word in.
>
> Thanks,
>
> Bart
>
> When you don't answer your call is diverted back to the UK for
> voicemail, so
> you pay an incoming and an outgoing.
> I've used Virgin Pay Monthly abroad where, in Caribbean for example,
> the costs are clearly stated as £1.50 to make a call and 80p to
> receive.
>
> Yet, everytime someone calls my phone and I don't pick up or it's
> turned off, I am charged for an *outgoing* call.
>
> This shows on the bill as an outgoing call to +447953967967
> (voicemail) of 1 to 5 seconds duration, cost £1.50, followed
> immediately, at the same time, as an incoming call from the person
> calling me of 0 seconds duration.
>
> This surely cannot be right, it should either cost be nothing or at
> most be charged at incoming call rates. Paradoxically, picking up the
> phone would have cost me 80p for a minute's talk, not picking up would
> cost me £1.50 to not talk!
>
> Anyone getting loads of unsolicited or malicious calls or plain wrong
> numbers would end up paying a fortune without even going near their
> phone.
>
> At the moment my voicemail is turned off -- I recently had 27 such
> calls costing me £1.50 a time. In Europe too but at 60p a time it's
> not so painful.
>
> * Has anyone else come across this? On other networks?
>
> * Has anyone managed to get any sense out of Virgin? They either don't
> respond, or I get a woman who talks so much (giving me wrong and
> irrelevant information) that I can't get a word in.
>
> Thanks,
>
> Bart
Too late for this time I suppose, and may not suit you anyway, but I
whenever I go abroad, I always set my phone to divert all calls to voice
mails BEFORE I LEAVE THE UK.
That way, they divert to voicemail without making the round trip to the
country you are roaming in and back, and saving you a packet...
--
Regards,
Chris.
(Remove Elvis's shoes to email me)
On 30 May 2007 03:08:34 -0700, NeilH <neilg@g6ifs.fsnet.co.uk> wrote:
>On 30 May, 10:09, Bart <b...@freeuk.com> wrote:
>> I've used Virgin Pay Monthly abroad where, in Caribbean for example,
>> the costs are clearly stated as £1.50 to make a call and 80p to
>> receive.
>>
>> Yet, everytime someone calls my phone and I don't pick up or it's
>> turned off, I am charged for an *outgoing* call.
[snip]
>Welcome to the wonderful world of rip-off International phone calls.
>This is normal practice on all UK networks. If they can change then
>they will!!!
Amazingly, this is one area Orange got right. They don't charge for
roaming incoming calls diverted to answerphone.
Virgin voicemail roaming costs 
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