 Re: Vodafone appears to be completely broken
>
> Nice one, Vodafone.
>
> The outage continues, Has anyone out there any clue what's actually
> going on?
>
There's a major outage with 2 of the HLR's.
The reason they hung up on you was probably because the poor
advisor has had nothing but people shouting at him/her all day
asking questions he doesn't have the answers to. Engineering
staff don't talk to customers for the simple reason being,
would you rather they were wasting time speaking to you, or
trying to come up with a resolution to the problem you're
having? Do you think any faults would ever be fixed if the
engineers started giving out their direct numbers to the
public?
What further information would a supervisor be able to give
you that the advisor can't? Do you think the supervisor would
have had some extra magic information that would fix your
phone? Trust me, in places like call centres, the front line
staff normally know more than the team leaders, who are there
to do exactly that, manage the team.
The only thing that would resolve your fault in a situation
like this is to have your phone number changed, each bank of
numbers is allocated to a different HLR so you'd need to ask
the advisor to give you a phone number on a HLR that isn't
down. Before you ask, no it's not possible to get your old
number back when it's fixed!!
I hope this helps, at the end of the day, it's technology and
technology goes tits up at the best of times.
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